JA Computer Technician 2 - Court Information Technology Services (CITeS) Division (County Funded)

Requisition No: 837167 

Agency: State Courts System

Working Title: JA Computer Technician 2 - Court Information Technology Services (CITeS) Division (County Funded)

 Pay Plan: Career Service

Position Number: 27907 

Salary:  $49,137.35 

Posting Closing Date: 09/23/2024 

Total Compensation Estimator Tool

ADMINISTRATIVE OFFICE OF THE COURTS
JOB ANNOUNCEMENT

Eleventh Judicial Circuit of Florida

SALARY: $49,137.35 Annually

OPENING DATE: 09/09/2024

CLOSING DATE: 9/23/2024 11:59 PM Eastern

Applicants interested in the position should also submit an online application and a resume on the Eleventh Judicial Circuit of Florida's website.  To apply for the position, please visit: https://www.governmentjobs.com/careers/jud11flcourts 

Description

Salary is non-negotiable. The successful candidate will be hired at the minimum salary.

This is advanced technical work in providing support to computer users in the Administrative Office of the Courts. Work involves providing technical support to computer users through the telephone or in office locations throughout the Eleventh Judicial Circuit courthouse locations. Work includes hardware and software installation and identification and resolution of user reported problems. Work is performed under close supervision and is reviewed by a Technician Supervisor.

This position requires travel to various court locations and other county locations. A valid driver's license and proof of insurance is required.

Responsibilities

• Troubleshoots, analyzes and resolves computer hardware, software and communication problems; uses diagnostic software and technical troubleshooting processes; corrects and reports any anomalies.
• Troubleshoots, analyzes and resolves hardware and software problems/issues; uses diagnostic software and technical troubleshooting processes; and works with network staff to resolve problems as required.
• Manages personal computers and laptops; installs, configures and provides support for desktops, laptops, printers and peripherals; and provides user basic training as required. Configures (Virtual Private Network) VPN and Virtual Desktop Infrastructure (VDI).
• Provides software and hardware upgrades to ensure efficient system operations for users.
• Researches and installs new software on workstations as needed; adds/configures new users and troubleshoots mailbox problems.
• Supports miscellaneous equipment, such as audio-visual, court cell phones, laptops, troubleshoots and corrects problems.
• Assists in training users in the use of computer equipment.
• Maintains a log of equipment in use; updates as necessary; and verifies equipment slated for disposal.
• Installs, relocates, and performs operational checks on computer equipment.
• Maintains awareness of advances in computer technology.
• Maintains hardware inventory system and prepares reports.
• Performs related work as required.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in computer science, information technology or a closely related field is highly preferred.
• Three (3) years of experience in the installation, maintenance or repair of personal computers and related equipment are required.

Knowledge, Skills and Abilities (KSAs):

• Ability to clearly communicate technical solutions in a user-friendly, professional manner; and provide one-on-one end-user training as needed.
• Ability to assist Network Technicians and other senior technical staff. and troubleshoot network printer problems.
• Knowledge of email management, Internet web browsing troubleshooting, and administration management of the Microsoft Productivity Suite.
• Knowledge in deployment/management/troubleshooting/repairing of desktop based hardware/software and thorough understanding of networking concepts.
• Knowledge in conducting hardware and software inventory database maintenance and reporting.
• Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse environment.
• Knowledge of email and calendaring functions.
• Knowledge of various types of personal computers, networks, computer terminals, printers, and associated hardware.
• Knowledge of standard applications software including Windows, Disc Operating System (DOS), word processing, graphics, spreadsheets, database, online services, Microsoft teams, and Zoom.
• Ability to diagnose personal computers and peripherals, terminals, and printer problems and provide assistance to users.
• Ability to distinguish between equipment problems and employee training needs.
• Ability to support by phone and in person hardware and software.
• Ability to follow instructions, work under supervision, and multi-task.
• Ability to communicate both orally and in writing.
• Ability to establish and maintain good working relationships with both customers and technical personnel from other county departments.
• Ability to operate personal computers, terminals, and related equipment.
• Ability to understand platform technology, Local Area Network (LAN’s), Wide Area Network (WAN’s).

Working Conditions:

• Moderate noise; business office setting.

Physical Demands:

• Work involves a significant amount of standing, walking, sitting, talking, listening and reaching with hands and arms. Must be able to transfer up to 50 pounds. Must be able to travel to various court locations and other county locations.

Licenses Certifications:

• Certification in A+, Network+, Information Technology Infrastructure Library (ITIL V3), Microsoft Certified Professional (MCP) or Microsoft Certified Solutions Associate (MCSA) preferred. 
• Valid Florida Driver’s License required.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.