OPERATIONS & MGMT CONSULTANT II - SES - 40047023

Requisition No: 867777 

Agency: Commerce

Working Title: OPERATIONS & MGMT CONSULTANT II - SES - 40047023

 Pay Plan: SES

Position Number: 40047023 

Salary:  AGENCY TO UPDATE 

Posting Closing Date: 01/20/2026 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /      CAREER SERVICE
POSITION LOCATION:     Miami, FL (relocation benefits are not available for this position) 

OMC-II

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

This is a supervisor position independently performing complex administrative and consultative work providing operational and management coordination for the Department of Economic Opportunity (DEO). The incumbent in this position provides administrative direction, supervision, consulting services, management coordination, and management support in the areas of human resources, WP services/operations, and supervision within Local Workforce Development Board (LWDB) Region 23.  May serve as local Work Force Board complaint representative.

This is a supervisory position responsible for spending the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and who have the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors.

Supervises and directs all functions and daily activities of assigned staff. Establishes work schedules and assignments to ensure customer service requirements are met. Review and approve time and attendance reporting for all staff. Develops performance standards and expectations for direct reports. Ensure reviews are accomplished in accordance with human resource rules for all DEO staff assigned to the region. Facilitates input and feedback from associates. Supervises as assigned one or more of the following: Job Information Service (JIS), Job Placement and assessment, Job Order taking, Employment Counseling, Tax Incentive Program, Agricultural Programs, Offender Program, and other programs under AWI

Facilitates staff meetings to provide training and reviews results with efforts to improve service and eliminate errors.  Reviews memorandums and communications, interprets the action required and advises staff on policies and procedures.

Reviews programs, services, forms and reports, and confers with the Director and users to identify problems and improvements.  Prepares manuals and trains workers in use of new forms, reports, and procedures according to organizational policy

Coordinates, analyzes and reviews activities of assigned associates.  Facilitates input and feedback from associates.  Assist Director with the day-to-day activities of the office which includes handling complaints from customers, employers and staff. 

Completes personnel paperwork for new hires and current DEO staff.  Monitors worker performance, recommend personnel actions, including but not limited to promotions, transfers, performance improvement, and dismissals.  Explains rules, policies, or regulations, and recommend actions to ensure compliance. Ensures all required reports are submitted to management and all employees are completing daily job requirements reporting requirements are met and appropriate services are provided. Confers with personnel to ensure successful functioning of newly implemented systems or procedures.

Provides administrative support for program activities and DEO staff and ensures necessary correspondence and reports are accurate and submitted timely. Maintains accurate documentation and administrative records.  Ensure local performance standards are met and meets all reporting deadlines set by the Director.   

Responsible for providing training, education, career counseling/case management and assessments to a broad range of customers.  Provide individualized and/or group labor exchange services to eligible persons including intake and assessment, counseling, testing, job search assistance, referral and placement, Reemployment Assistance (RA) services and continued claims services.

Assist customers in deciding vocational goals and developing employability plans for entrance into employment.  Interviews and assesses customers for job readiness through aptitudes, interests, personal characteristics, education and work history.

May receive and process job orders as appropriate, coding each opening by occupation and industry and file search job orders for qualified applicants adhering to veterans' preference and mandated Federal contractor requirements.

Develops and monitors compliance policies and procedures for the programs in the Career Center.

Gathers and organizes infromation on problems or procedures for discussion with the Director.

Maintains accurate documentation and records for follow-up on customers. 

Promotes the CareerSource Center services and programs throughout the community via telephone contacts, job fairs, community organizations and public and private agencies.

Recommend improvements to work methods or procedures, complete trainings to all staff members, ensuring all reporting requirements are met and appropriate services are provided, research and respond to participant inquires and/or complaints regarding career managements issues.

Performs other related duties as required or assigned.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Occasional local travel throughout the county and/or infrequent travel outside of the county may be required, which may necessitate the use of a personal vehicle.
• The incumbent must possess or obtain Tier 1 certification as a Workforce Professional within one (1) year of employment in the position.

Pay:  $55,000.00

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Difference You Will Make:

You will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own.  Your knowledge and skills will be utilized to help our citizens

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:     

Miami-Dade County the most southern portion of the mainland of Florida. According to a 2019 census report, the county had a population of 2,716,940, making it the most populous county in Florida and the seventh-most populous county in the United States. It is also Florida's third largest county in terms of land area, with 1,946 square miles (5,040 km2). The county seat is Miami, the principal city in South Florida.

Miami-Dade County is one of the three counties in South Florida that make up the Miami metropolitan area, which was home to an estimated 6,198,782 people in 2018. By population, Miami-Dade is the largest majority-minority county in the United States with over 69.4% of the population being of Hispanic and Latino descent.

The county is home to 34 incorporated cities and many unincorporated areas. The northern, central and eastern portions of the county are heavily urbanized with many high-rise buildings along the coastline, including South Florida's central business district, Downtown Miami. Southern Miami-Dade County includes the Redland and Homestead areas, which make up the agricultural economy of the region. Agricultural Redland makes up roughly one third of Miami-Dade County's inhabited land area and is sparsely populated a stark contrast to the densely populated, urban northern portion of the county.

Miami Dade County includes portions of two national parks. Everglades National Park to the west, which is inhabited by the Miccosukee Indians and to the east, you will find Biscayne National Park and Aquatic Preserve. 

We are known for some of the state’s best-known beaches including Miami Beach and its famous Art Deco hotel district. Haulover Beach regularly hosts kite-making workshops and sells kites, which are perfect to fly in the grassy area overlooking Biscayne Bay.  Bal Harbor Beach is a laid-back stretch of sand is fringed with luxury condominiums and five-star hotels, has a jogging path wind around the mile-long beach, shaded by palms. Anglers often fall in love the jetty at north end of beach which tourists and locals alike can be found in the tiny cafes in the nearby Town of Surfside or the elegant bistros in Bal Harbor Shops on any given day of the week. Surfside Beach is one of the few beaches in Miami Dade County that has no commercial properties encroaching on the sand – no hotels, no shops, no restaurants blocking the mile long view of the lovely sand beach.

Your Official Miami and Miami Beach Guide (miamiandbeaches.com)

Miami-Dade County (miamidade.gov)

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.