OPS HUMAN SERVICES PROGRAM CONSULTANT II - 64913053

Requisition No: 874011 

Agency: Department of Health

Working Title: OPS HUMAN SERVICES PROGRAM CONSULTANT II - 64913053

 Pay Plan: Temp

Position Number: 64913053 

Salary:  $20.63 per hour 

Posting Closing Date: 05/04/2026 

Total Compensation Estimator Tool

Job posting category - Open Competitive

Your Specific Responsibilities:

This is work investigating the distribution and determinants of disease prevalence in populations to determine and describe means for detection, prevention, intervention and control of health problems. Working under the direct supervision of a Frontline Supervisor, the incumbent serves in a developmental capacity, providing direct disease and public health awareness intervention activities under the auspices of the Sexually Transmitted Disease (STD) Program, including but not limited to Partner Services (PS), epidemiological cases analysis and investigations, notification, PreP referrals, counseling and referral services of individuals exposed to or at-risk of infection from Chlamydia, Gonorrhea, Hepatitis, Herpes Simplex Virus (HSV), HIV/AIDS, Human Papilloma Virus (HPV), Syphilis and other bacterial, viral or biological agents.  Incumbent will also be responsible for linkage to care and re-engagement to care activities.  Participates in the State of Florida mandated “Test and Treat” program. Direct guidance and instruction on work methods, procedures, and techniques are provided.  All activities are performed observing federal, state, department and CHD Information Security and Confidentiality statutes, rules, regulations, policies, Technical Assistance Guidelines (TAGs) and Internal Operating Procedures (IOPs). 

Coordinates and conducts timely personal interviews and re-interviews of patients infected with a Sexually Transmitted Disease (STD) for: (1) educating patients regarding their infections and appropriate medical care; (2) developing plans to locate and refer their sex and needle sharing partners and others at risk for infection to a medical facility for examination and appropriate treatment.  Performs cluster interviews on persons determined to be potential information sources for known cases.

Performs rapid/timely field follow-up to locate and refer infected persons, sexual and needle sharing partners, as well as others who are at risk, to an appropriate diagnostic facility for examination and treatment. Educate, and counsel high risk Men having sex with Men (MSM) and others at risk individual about Pre-Exposure Prophylaxis (PreP).  Link at risk individuals to PreP services in the community.  Identifies at-risk populations and provides screening * (e.g., jails, migrant farm workers, public housing developments, bars, "crack houses, teen centers). Conducts educational presentations and in-service training as needed/required. Link newly identified HIV patients and previous positive returning to care to Test & Treat Providers in the community.  Adhere to the locally established T&T procedures. Collaborate and coordinate with HIV testing linkage to care and patient care staff.    Collaborate and coordinate with HIV testing and linkage to care staff.  Works with community-based organizations in screening events.

Performs case management activities as directed in the process of discovering and/or identifying infected individuals. These activities will include but are not limited to work prioritization and records documentation and management, clustering, HIV pre- and post-test counseling, visual case analysis and epidemiological techniques, data entry and/or other related activities. Utilizes STARS to ensure Linkage to care (LTC) and STD cases are entered in accurately and timely.

Consults with private physicians; private and public laboratory personnel, and other health care providers to: (1) stimulate case reporting; (2) obtain/provide information on treated cases or diagnostic determination.

Conducts internet Partner Services using the internet and select mobile dating applications to notify people exposed to, or at-risk for STD’s, including HlV.  All partner notification activities will be carried out within established communication parameters as outlined in the Internal Operating Policy (lOP) 360-19- 17, Sexually Transmitted Diseases (STO) and HIV partner Notification via Mobile Dating Applications

Assists supervisor in the completion of monthly team statistical data, maintenance of logs & files.  Incumbent is expected to cooperate with supervisory staff in allowing quality assurance reviews as needed in the incumbent's/county vehicle, in the field or clinical setting.

Provides supports services not considered routine or expected duties that facilitate STD control efforts and Emergency Operations functions required of the incumbent will include but are not limited to; Special Needs Shelter, Red Cross shelter, and other related work as required.

Collection of specimens by venipuncture, oral swabbing and/or urine-based techniques

Performs all other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively, both verbally and in writing and through empathic listening and to elicit information as appropriate to the needs of the audience.
• Ability to listen to and understand information and ideas presented through spoken words and sentences. Asking questions as appropriate.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
• Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Ability to persuade others to change their minds or behavior.
• Ability to plan, organize and coordinate work activities. 
• Ability to multi-task and handle face-to-face public interactions and educate patients.
• Knowledge of business and management principles involved in strategic planning.

Qualifications:

Minimum – The incumbent in this position must have experience conducting interviews, investigations, or counseling sessions that require clients to disclose their race, ethnicity, gender, sexual orientation, and socioeconomic status, and is expected to perform field visits that may include homes, shelters, jails, hospitals, areas where homeless individuals gather, and locations associated with high‑risk activity.

Preferred – Incumbent in this position is preferred to be bilingual in English and Spanish.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1350 NW 14th Street, Miami FL 33125

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.   

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.