OPS Staff Assistant (Full-Time)

Requisition No: 836379 

Agency: Financial Services

Working Title: OPS Staff Assistant (Full-Time)

 Pay Plan: SUS OPS

Position Number: 43350015 

Salary:  $15.00 per hour 

Posting Closing Date: 11/08/2024 

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***OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY***

DIVISION: CRIMINAL INVESTIGATIONS DIVISION

BUREAU: PUBLIC ASSISTANCE FRAUD

CITY: MIAMI

COUNTY: MIAMI-DADE

The Criminal Investigations Division encompasses all law enforcement and forensic components residing within the Department of Financial Services. With this broad responsibility, the division investigates a wide range of fraudulent and criminal acts including:

• Insurance Fraud Investigations
• Workers' Compensation Fraud Investigations
• Fire, Arson, and Explosives Investigations
• Theft/Misuse of State Funds
• Fire and Explosives Sample Analysis

Mission Statement

Serving and safeguarding the public and businesses operating in the State of Florida against acts of fraud, arson, and the misuse of state funds.

Available links to the Agency and Division:

• MyFloridaCFO
• Criminal Investigations Division

TO APPLY FOR THIS POSITION, SUBMIT A STATE OF FLORIDA EMPLOYMENT APPLICATION ONLINE IN PEOPLE FIRST AND EMAIL IN A SUPPLEMENTAL APPLICATION TO THE EMAIL ADDRESS BELOW. THE SUPPLEMENTAL APPLICATION CAN BE FOUND AT:

https://www.myfloridacfo.com/division/cid/career-opportunities

Email Address:  hiringdifs@myfloridacfo.com

Job Line Phone number: (850) 413-4063

This supplemental application MUST be received no later than five (5) business days after the closing date of this advertisement in order to be considered for this position.

SPECIAL NOTES:

High School Diploma or its' equivalent is required.

Additional requirements:

• Proficient in Microsoft Office (Outlook, Word, & Excel).
• Strong written and oral communication skills.

Preference may be given to applicants with an Associate Degree.

Special consideration may be given to eligible candidates who have bilingual verbal & written skills that meet a critical need of the agency’s mission.

APPLICATION NOTES

Candidate Profile (application) must be completed in its entirety. Please read below:

• Please include the names and phone numbers for the supervisor(s) and/or Human Resource Department for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  It is unacceptable to use the statement “See Resume”.
• Each field (address, city, and state, dates, phone numbers, etc.) should be completed. 
• If claiming Right to Interview, candidate MUST attach a copy of your official layoff letter when applying.
• Upon the selection of the top candidate, a current supervisory reference contact will be required.
• Experience and/or degree requirements must be met at the time of application submission to be considered.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

WHAT IS THE SELECTION PROCESS?

Selection is a three-to-six-month process that consists of the following:

• Completed State of Florida Employment Application
• Completed Department of Financial Services, Criminal Investigations Division Supplemental Application
• Interview
• Fingerprinting
• Background Investigation
• Financial credit report

All successful candidates will be contacted for an interview by email that is provided on your state application.

This position requires a security background check which includes a financial credit report, and fingerprinting.

OUR SALARY & BENEFITS:

The hours for this position are Monday - Friday, 8 AM to 5 PM, however, this is a Full-Time OPS position and will only be working 30-40 hours per week during the regular schedule work week.

The minimum pay for this position is $15.00 an hour.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of office procedures and practices.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of the methods of data collection.
• Knowledge of basic arithmetic.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to perform basic arithmetical calculations.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

BRIEF DESCRIPTION OF DUTIES:

If applicable, (Incumbent of position is a member of DFS’ Disaster Response Team and, in that capacity, may be required on short notice to perform duties and necessary attendant travel in support of disaster relief efforts.)

• Assist supervisor with collecting and printing documentation used during the screening process.
• Assist the supervisor with preparation of final reports to be submitted to appropriate adjudicating authority.
• Assist supervisor with the review of CCIS to determine if SAO or Court Action is available to update SAO information. Add appropriate documentation to the case management system.
• Assist supervisor with the review of DCF data systems to determine if Final Orders are available to update ADH information.
• Review, date stamp, and distribute all incoming mail. During Supervisor's absence, ensure time restrictive correspondence is handled appropriately.
• Maintain inventory of required supplies and request replenishment.
• Assist supervisor with maintaining a file room. Prepare, monitor, and maintain files of correspondence, administrative forms, and investigative files ensuring accuracy of records.
• Assist supervisor with in-house record disposition process.
• Maintain and submit monthly vehicle and postage logs. Assist with the input of travel and vehicle data.
• Answer telephones, screen and direct incoming calls and take messages in accordance with Department policies and procedures.
• Receives visitors, maintains visitor control, and initiates proper action pertaining to visitor requests.
• Operates, maintains, and utilizes office machines and equipment in a safe and operationally efficient manner as prescribed by on-the-job training and manufacturer’s recommended guidelines.
• Utilize all Department approved computer software, including, but not limited to Microsoft Word, Excel, and Access
• Performs other Duties as Required.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.