REVENUE SERVICE CENTER MANAGER II - SES - 73000244

Requisition No: 882083 

Agency: Department of Revenue

Working Title: REVENUE SERVICE CENTER MANAGER II - SES - 73000244

 Pay Plan: SES

Position Number: 73000244 

Salary:  $90,000.00 / annually 

Posting Closing Date: 08/28/2026 

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Florida Department of Revenue

General Tax Administration

Revenue Service Center Manager II – SES

Miami

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is a Revenue Service Center Manager II - SES position in the General Tax Administration Program's, Receivables Management, Field Operations - Collection Process, in the Miami Service Center. The incumbent manages supervisors and customer service staff who recover uncollected, unreported, and unpaid debts, and provides technical tax information and tax registration functions to the public. The incumbent also conducts conferences with taxpayers to resolve complex tax cases, manages the facilities, budget, oversees personnel actions, and ensures compliance with state laws, rules, and Department policies and procedures. Additionally, the incumbent assures a professional setting, image, and safety for all employees to secure an environment conducive to productivity and efficiency.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue within the General Tax Administration Program.
• Three years of management experience in the Florida Department of Revenue's General Tax Administration Program's, Receivables Management, Collections Process as a Revenue Administrator II or Revenue Administrator III.    

SPECIAL NOTES:

• This position travels locally to taxpayers’ business locations. In addition, occasional overnight travel may be necessary for training purposes. For all travel, you will use your own means of transportation. Travel costs will be reimbursed according to agency policy. 
• Sometimes this position requires overtime (this may include weekends).

SALARY: The hiring salary for this position generally will not exceed $7,500.00 monthly/$90,000.00 annually.

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION:  Caitlin Roach, (850) 414-8768, Caitlin.Roach@Floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

(Additional positions filled from this ad may or may not be eligible for a Competitive Area Differential (CAD) pay additive.) 

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.