SENIOR CLERK - 64004178

Requisition No: 878151 

Agency: Department of Health

Working Title: SENIOR CLERK - 64004178

 Pay Plan: Career Service

Position Number: 64004178 

Salary:  $35,000.00-$37,000.00 

Posting Closing Date: 06/26/2026 

Total Compensation Estimator Tool

Job posting category – Open Competitive

Your Specific Responsibilities:

This is work controlling the caseload of HIV patients receiving services from the AIDS Drug Assistance Program at the Miami-Dade County Health Department Pharmacy by ensuring compliance with state program requirements and proper issuance of required documents relative to the provision of the pharmacy services in compliance with the program eligibility and requirements. Incumbent will work as a liaison among patients, pharmacy and ADAP staff to provide effective services. Coordinate the patient load to ensure the proper use of the program resources and the timely provision of client services. This position reports to the Program Supervisor in the AIDS Drug Assistance Program.

Reviews the information and documentation for all ADAP clients requesting services at the ADAP Program & Pharmacy in Miami to ensure that meet the Florida Department of Health HIV Patient Care Core Eligibility and ADAP Program Qualifications by checking the DOH ADAP Statewide database and QS/1 Pharmacy database and then provides feedback about their eligibility and qualifications for ADAP in order to either receive the regular services or bring themselves into compliance as needed through the referral to the ADAP Program staff; Ensures that all patient information residing in the QS/1 database is in compliance and matches the information in the DOH ADAP database as proper ADAP eligibility and qualifications must be met to be able to receive services at the pharmacy; immediately reports any discrepancies to the ADAP Program staff for correction;

Coordinates and directs the daily caseload of open and active ADAP patients arriving at the pharmacy by distributing each case to the appropriate staff, according to the referring ADAP Pre-Screening Sites and the specific ADAP transaction, whether first enrollments, re-enrollments, drug updates, and dis-enrollment as appropriate. Assist clients applying to the program for the first time by ensuring that they have all the required documentation before referring them to ADAP Program staff to conduct Patient Care Eligibility Determinations and ADAP Program Enrollments.

Provides excellent Customer Service to all existing or prospective clients from the AIDS Drug Assistance Program coming to the ADAP Program and the Pharmacy at the Miami-Dade County Health Department. Treats customers courteously; listens and responds effectively and in a timely manner to customer requests and proactively identifies customer needs. Takes responsibility to resolve complaints; promotes the collection of feedback from customers and commits to exceeding customer expectations. Tracks unit performance metrics to ensure unit meets productivity and quality requirements.

Provides DOH ADAP Prescription Dispensing Authorization forms -PDAs- for patients who are current in their DOH Core Eligibility and ADAP Qualifications so the pharmacy staff can proceed with the dispensing of HIV medications in a timely manner. Tracks medications dispensed by entering the pickup information for the medications received by the patients in real time, by entering the information in the database ensuring that it is correct, complete and up to date, including but not limited to patient name, social security or identification numbers, date of birth, address and phone numbers, provider, medications and pick up information, among others, and that it matches both the ADAP and pharmacy databases. Maintains 100 % compliance with confidentiality protocols to safeguard all.

Provides guidance and assistance to clients and community case managers due to the new expanded ADAP Program Formulary. Ensure Prescription Compliance through quality assurance activities aimed at reducing the waiting time at the pharmacy. Ensure clients have all the necessary prescriptions upon arrival. Facilitate efficiency by ensuring clients present all prescriptions to pharmacy, all at once, thus reducing delays inside pharmacy when regimens are complete.

Uses the Q-Flow Management System to ensure the continued coordination of services for both the ADAP Program and the CHD Pharmacy serving ADAP clients, including but not limited to placing clients in proper program transactions, identifying clients in need of specific protocols (early pickups, waivers, individual special request) but also facilitating proper reporting, identification of issues, and feedback to program Supervisor and Manager.

Perform other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, retrieving documents and data electronically and hard copy.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Information Ordering — The ability to arrange things or actions in an order or pattern according to a specific rule or set of rules.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting.      

Qualifications:

Minimum-

Customer service experience, experience working with confidential information.

Preferred Qualifications -

Incumbent in this position is preferred to be bilingual in English/Spanish.

Where You Will Work:

ADAP- West Flagler, 2515 West Flagler Street, Miami, FL 33135

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.