SENIOR CLERK - 64047446

Requisition No: 834340 

Agency: Department of Health

Working Title: SENIOR CLERK - 64047446

 Pay Plan: Career Service

Position Number: 64047446 

Salary:  $33,000.00 - $36,000.00 

Posting Closing Date: 09/23/2024 

Total Compensation Estimator Tool

Your Specific Responsibilities:          

The incumbent performs a variety of clerical duties related to Epidemiology, Disease Control and Immunization Services (EDC-IS) and is cross trained across clinics. Duties include front desk reception/greeting, appointments, registration/eligibility, financial clerk/cashiering.  Medical Records /Electronic Health Record (EHR), and phone operations. Assignments vary according to support service needs at any given time; the incumbent will be flexible and accept change readily. Incumbent will follow Health Insurance Portability and Accountability Act (HIPAA) and information security regulations set by federal, state and local policies to ensure confidentiality and privacy of the client health information. Incumbent will establish good rapport with staff and clients and provide excellent customer service. Incumbent is expected to adhere to established Health Department policies and procedures.

Front Desk Duties: Greets client in an appropriate manner, determine purpose of visit, direct client for specific destinations. Communicate with community partners to obtain proper Immunization History as needed. Provides necessary forms for completion and makes copies of client’s picture ID. Answer customer’s questions and provide information. Obtains authorizations for 3rd party billing as required. Schedules appointments and maintain update appointment scheduler.  Prints daily appointment list, answers telephone, forward calls, provide information and takes messages. Calculates and submits Daily census report.

Registration Duties: Interviews patient/parent or guardian and records demographic information and insurance information into HMS/FLSHOTS. Checks, verifies, and records FMMIS, TransactRX information on each visit. Scan and upload required ID/forms into HMS. Distribute up-to-date required and/or recommended Vaccine Information Statements (VIS) on each visit. Safeguard the integrity of the databases by ensuring that the client is properly registered in accordance with the Health Management System (HMS) and Florida SHOTS (State Health Online Tracking System) policies and ensures that records are not duplicated. Protects the security of electronic (EHR) or hard copy medical records to ensure that confidentiality is maintained.  Ensures that the client’s medical record/EHR is completed following MDCHD policy and procedure and Department’s Health Record Policy, utilizing approved forms/screens and following program requirements. Prepares and witnesses consent forms and release of information on all clients as needed.

Protects the security of medical records/EHR to ensure that confidentiality is maintained. Ensures that the client's medical record/EHR is completed following policy and procedures. Utilizes approved forms/screens. Scans and files registration and clinical documents. Processes release of information (ROI) request ensuring that valid authorization has been given by the client or the client's legal representative; releases information to persons and agencies according to policy and regulations.

Respond to public health fair request and performs activities including assessment of individual client’s immunization records and provide appropriate documentation as needed.

Participates in workgroups, attends meetings, conference all and training as requested.  Complies with program’s protocols for calling in sick, tardiness and/or leave request.  Respond to FDOH emergency alerts and Continuity of Operations Plan (COOP) call down list, etc.  Ensures that email communications are maintaining daily.

Performs all other duties as assigned.

Qualifications:

Minimum –

Customer service experience.

Preferred –

Incumbent in this position is preferred to be bilingual in English and Spanish.

Where You Will Work:

West Perrine Health Center

18255 Homestead Avenue

Miami, Florida. 33157

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.