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SENIOR CLERK - 64054615

Date: Nov 24, 2021

Location: MIAMI, FL, US, 33157

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 490121 

Agency: Department of Health

Working Title: SENIOR CLERK - 64054615

Position Number: 64054615 

Salary:  $29,000.00-$31,000.00 

Posting Closing Date: 11/29/2021 



The incumbent in this position is preferred to be bilingual in English and Spanish or English and Creole.   Must have customer service experience.  Must have experience working with Electronic Medical Records.




The incumbent performs a variety of clerical duties related to Clinical Administrative Support Services (CASS) and is cross trained across programs. Duties include front desk reception/greeting, appointments, registration/eligibility, Presumptive Eligibility for Pregnant Women (PEPW), financial clerk/cashiering, Medical Records /Electronic Health Record (EHR), and phone operations. Assignments vary according to support service needs at any given time; the incumbent will be flexible and accept change readily.  Incumbent will follow Health Insurance Portability and Accountability Act (HIPAA) and information security regulations set by federal, state and local policies to ensure confidentiality and privacy of the client health information.  Incumbent will establish good rapport with staff and clients and provide excellent customer service.  Incumbent is expected to adhere to established Health Department policies and procedures. 


Face to face or by telephone greets client, determines purpose of visit, answers customers' questions, provides information and routes clients as per procedures.  Schedules/reschedules and confirms client appointments.  Answers telephone/transfers calls. Calls clients to remind of appointments and reschedules no shows. Follows client check in processes, completes forms and copies/scans required client documents.


Registers clients in Health Management System (HMS) and determines method of payment.  Interviews, verifies and records patient demographics and insurance/financial information. Verifies and records Florida Medicaid Management Information System (FMMIS), WAGEs- SUNTAX (System for Unified Taxation) this system is used to verify wage information), or other insurance coverage and obtains authorizations. Prepares and witnesses consent forms and release of information. 


Protects the security of medical records/EHR to ensure that confidentiality is maintained. Ensures that the client’s medical record/EHR is completed following policy and procedures including DOHP 380-1-09. Utilizes approved forms/screens. Scans and files registration and clinical documents. Maintains hard copy records and packs/logs for storage. Follows the facility’s retrieval and log out/in procedure to account for all records. Processes release of information (ROI) request ensuring that valid authorization has been given by the client or the client’s legal representative; releases information to persons and agencies according policy and regulations.


Serves as cashier for clinic following Clinical Cash Collection Protocol. Reviews client account and collects current and outstanding balances according to the established sliding fee scale and agency policy. Reviews super bill to ensure information is entered accurately in the HMS record-of service section. Receives and records payments, provides correct change, and issues receipt. Reviews insurance information in HMS and bills correct insurance. Reconciles cash drawer, prepares daily cash collection log and submits to supervisor.  Scans and submits billing forms.


Determines Presumptive Eligibility for Pregnant Women (PePW). Registers clients in the Florida System. Completes the appropriate forms and obtains signatures and forwards documents to Department of Children and Family (DCF). 


Performs other related duties as assigned.


Knowledge, skills and abilities, including utilization of equipment, required for the position:

•             Knowledge of general office procedures and practices.

•             Knowledge of basic computer in word processing and/or spreadsheets and/or accounting programs.

•             Knowledge of correct grammar usage.

•             Ability to interview clients.

•             Ability to prepare reports and correspondence.

•             Ability to plan, organize and coordinate work activities.

•             Ability to develop and implement office procedures

•             Ability to follow instructions.

•             Ability to review data for accuracy and completeness.

•             Ability to understand and apply applicable rules, regulations, policies and procedures.

•             Ability to deal effectively with people and to establish and maintain effective working relationships.

•             Knowledge of Health Insurance Portability Accountability Act privacy rules 

•             Excellent customer service skills are required to perform these duties.


Other job-related requirements for this position:

 Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.


All employees are expected to complete timesheets and EARs/DARs as required, both accurately and within the required timeframe.


All employees are expected to complete mandatory trainings within the required timeframe, as deemed necessary by the Department, the Delegated Authority, grant requirements and/or Florida Statutes.


Working hours: (A) Daily from 8:00 a.m. to 5:00 p.m. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) Hours of operation may vary, 40 hours per week Monday –Saturday 7:00 a.m.-7:00 p.m.


**NOTE:  Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **


This position may be eligible for the National Health Service Corps Loan Repayment Program


This position requires a security background check and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.


Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. 


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.



Department of Health Career Service employees enjoy the following benefits:

•        State of Florida Retirement package - 3% employee contribution required

•        9 Annual paid holidays

•        Ability to earn 104 hours of paid Annual Leave (annually)

•        Ability to earn 104 Hours of paid Sick Leave (annually)

•        Health insurance for individual or family coverage

•        Life insurance

•        Additional supplemental insurances available such as dental, disability, etc.

•        Tax Deferred Medical and Child Care Reimbursement Accounts available

•        Tuition waiver available


Your take home pay can be significantly influenced by your insurance premiums.  Compare your current premium with the State of Florida employee premiums!


Monthly employee premium for the standard PPO/HMO:

Single coverage is $50

Family coverage is $180


Monthly employee premium for the High Deductible Health Plan PPO/HMO:

Single coverage is $15

Family coverage is $64.30.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Miami