SENIOR CLERK - 64084533

Requisition No: 669524 

Agency: Department of Health

Working Title: SENIOR CLERK - 64084533

Position Number: 64084533 

Salary:  $30,000.00 - $36,000.00 

Posting Closing Date: 03/31/2023 

Job posting category - Open Competitive

Your Specific Responsibilities:

Incumbent is based in the Dr. Rafael Penalver Dental Clinic and/or other location under the direct supervision of the lead Dentist of the site. This is a Senior Clerk position. The primary functions are a variety of clerical duties related to Clinical Administrative Support Services. 

Registers clients in HMS and in the electronic dental record software system, Dentrix. Reviews Florida Shots to reduce duplication of charts in HMS. Determines the client’s method of payment.  Verifies client, insurance information and ensures accurate and up-to-date data is recorded. Checks Medicaid eligibility through FIMMIS. Obtains authorizations for 3rd party billing as required. Prepares and witnesses consent forms and release of information on all clients as needed.  Records daily dental procedures from the super bill to HMS. Scans all documents relating to the clients medical record into HMS and bills the insurance plan or the client for all of the dental services for each client.

Serves as cashier for the clinic reviewing client accounts and collects outstanding balances according to agency policy. Reviews super bill to ensure information is entered accurately in the HMS record-of service section. Marks and bills and receives payment by cash, credit and debit cards. Verifies insurance information is correct in HMS and bills correct insurance. Records data into HMS, issues receipt, provides change and/or refunds due to clients. Operates office machines such as; computer, credit card machine and calculator. Reconciles cash drawer daily, responsible for daily cash collection log, change fund (petty cash), assembles daily reports and submits total collections daily to supervisor.

Duties include front desk reception/greeting, appointments, registration/eligibility, financial clerk/cashiering, EHR/ Medical Records, and phone operations. Incumbent will follow HIPAA and information security regulations set by federal, state and local policies to ensure confidentiality and privacy of the client health information.  Incumbent will establish good rapport with staff and clients and provide excellent customer service.  Incumbent is expected to adhere to established Health Department policies and procedures. Participates in disaster-related duties as directed.

Files medical records/EHR using filing/scanning system established by the agency. Attends staff meetings and trainings. Attempts to collect unpaid account balances in person or by phone in accordance with written guidelines. Sends letters to patients that have pending balances attempting to collect long standing debt balances. Review billing encounter for completeness.

Participates in workgroups and meetings and attends/completes required trainings. Reviews/responds to email daily and completes on time all administrative requirements ServFL response, reports, etc.

Participates in at least two health fairs annually. Responsible for training new clerical employees at the Dental clinic in duties such as cashiering, billing, registering patients, Dentrix software, and clinic protocols as needed.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge, skills and abilities, including utilization of equipment, required for the position:
• Knowledge and proficiency with computers and various computer programs.
• Knowledge of the principles and practices of cashiering (Petty Cash handling, credit card machine handling, closing reports, deposits). 
• Knowledge and Experience of front desk duties (registering patients, making and confirming appointments, collecting and scanning patient documents, printing necessary forms, and calling recall patients).
• Knowledge and Experience in customer service (addressing client concerns, helping dissatisfied clients, facilitating communication between clients and staff members, etc.
• Knowledge and Proficient with Dental Software to register patients, make/delete appointments, enter patient documents, retrieve reports, print referrals, and update medical history alarms.
• Knowledge and Proficient with electronic health records. 
• Knowledge of Dental terminology and CDT/ADA dental codes and concepts. 
• Knowledge of Medicaid (dental plans) Insurance verification, billing claims, pre-authorizations, payment verifications, and referrals through the web portal and/or phone.
• Knowledge of Dental Insurance verification, billing claims, pre-authorizations, payment verifications, and referrals through the web portal and/or phone.

Qualifications:

Preferred –

Incumbent in this position is preferred to be bilingual in English and Spanish.

Experience working in a dental office.

Experience verifying various types of insurance coverage for patients.

Experience using dental software. Incumbent in this position will be working at the below locations:

Dr. Rafael Penalver Dental Clinic

971 NW 2 Street

Miami, FL 33128

AND

Jefferson Reaves Sr. Dental Clinic

1009 NW 5 Ave

Miami, FL 33136

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Dr. Rafael Penalver Dental Clinic

971 NW 2 Street

Miami, FL 33128

AND

Jefferson Reaves Sr. Dental Clinic

1009 NW 5 Ave

Miami, FL 33136

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);

• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.