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SR. HUMAN SERVICES PROGRAM SPECIALIST - 68031496

Date: Nov 8, 2017

Location: MIAMI, FL, US, 33166

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Requisition No: 23601 

Agency: Agency for Health Care Administration

Working Title: SR. HUMAN SERVICES PROGRAM SPECIALIST - 68031496

Position Number: 68031496 

Salary:  $1,402.60 BI-WEEKLY 

Posting Closing Date: 11/18/2017 

The incumbent in this position will assist with conducting unlicensed facility complaints, priority 1 complaints, monitoring, or other survey activity in ALFs, as well as interact with the Attorney General’s Office, the Department of Children and Families, the Ombudsman, and work with other Agency staff when determined necessary to assist with activities specific to ALF oversight. Conduct on-site investigations.

Responds to consumers and providers on inquiries received. Performs administrative functions, including reviews of different reports to ensure accuracy prior to supervisory signature. Provides technical, administrative, and consultive services to providers and potential providers to assist them with understanding the regulations. 
Provides assistance to the SCSB management staff in the development and preparation of standards and reports, procedural instructions, educational and technical materials, and related professional information. Performs other duties as assigned.
    
Assist in training HQA field office staff as well as central office staff on survey processes and procedures. Assist HQA with quality assurance review processes specific to ALFs and/or other programs as deemed necessary. Performs special assignments statewide as directed and other related work as needed.

Coordinates with other team members regarding objectives of the visits when applicable, making detailed observations of the facility during the visits and document findings. Ensures completion/resolution of all duties and responsibilities related to facility surveys in ALFs from initial to final action. Include representing the Agency in any legal action taken against a provider. This position may be required to perform these duties as a team leader, team member, or individually assigned.

 

This position requires statewide travel.

 

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of principles of administration and management.
  • Knowledge of facility survey process utilized for regulation of health care facilities.
  • Ability to utilize computer equipment and software to enter, retrieve, and manipulate data required to perform licensure and certification functions.
  • Proficient in the use of computer programs including ASPEN, Microsoft word, Microsoft Outlook, and Microsoft Power Point.
  • Ability and skill in the technique of oral communication, attentive listening, interview procedures, team dynamics, and methods of documenting reviews.
  • Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
  • Ability to understand policies and procedures.
  • Ability and able to travel as necessary, with or without accommodations.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to work before or after normal work hours, including weekends and holidays.
  • Ability to lift up to 25 pounds on a regular basis (laptop computers, manuals, etc), with or without accommodations.

 

MINIMUM QUALIFICATIONS REQUIREMENTS

  • Have at least one (1) year of investigative experience.
  • Bachelor degree preferred in human services or related field, but not required.
  • Professional or non-professional experience as described above may substitute on a year-for-year basis for the preferred college education.

 

CONTACT: CHALA MANNING (850) 412-4513

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Miami