WAITLIST SUPPORT COORDINATOR - 67057436

Requisition No: 791283 

Agency: Agency for Persons with Disabilities

Working Title: WAITLIST SUPPORT COORDINATOR - 67057436

Position Number: 67057436 

Salary:  $31,200.00 to $ 36,414.04 

Posting Closing Date: 04/16/2023 

HUMAN SERVICES COUNSELOR III – CS

AGENCY FOR PERSONS WITH DISABILITIES

SOUTHERN REGION – 67057436 – MIAMI, FL

***OPEN COMPETITIVE OPPORTUNITY***

THIS IS A CAREER SERVICE POSITION

The Agency for Persons with Disabilities works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities. APD provides critical services and supports for customers with developmental disabilities to reach their full potential. The Agency serves people with spina bifida, autism, Down syndrome, children ages 3-5 at high risk of developmental disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities. There is no charge or co-payment for services provided through the Agency. www.apdcares.org

REQUIREMENTS:

Open Competitive opportunity- Any applicant who meets the minimum requirements of the position.

Must have a valid Driver’s License and be willing to travel for work related purposes.

Must have a high school diploma or its equivalent.

Must have at least two years of experience working with individuals with developmental disabilities.

Must have experience working with Microsoft Office software such as Excel and Word.

**NOTE: Applicants must complete all fields in the Candidate Profile.  Work history with month, year, and hours worked are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.

DUTIES:

Employees of the Agency for Persons with Disabilities are required to demonstrate total commitment to outstanding customer service.  This includes, but not limited to, acting in a responsive, professional, courteous manner with the employees, customers and public we serve at all times.

This is a responsible professional position which involves providing support coordination to consumers with special needs, resulting from developmental disability.  An employee in this position is responsible for maintaining orderly central record to include the following:

Consults with individuals and families to identify resources as well as finding and gaining access to natural supports and community resources.  Advocates on behalf of the individuals and families. Coordinates and monitors the delivery of APD funded supports and services to ensure appropriate delivery of the service and the extent to which the service is meeting the individuals and family’s needs and expectations which may require travel to community settings including consumer homes, licensed group home facilities or other settings in the field.

Maintain accurate information on the iConnect System for all consumers following case closure protocols as required.

Ensures invoices are authorized and prepared within 5 working days of bills received or services approved, using ABC systems and/or other technology for payment and in compliance with the mandatory requirements in Section 215.422, Florida Statutes and Chapter 3A-20, Federal Administration Code.

Creates and updates the support plan on an annual basis. Completes an Annual Status Review and Annual Report in the I Connect System on an annual basis. Follows up with possible need of services requested through the Annual Status Report Form. Documents contacts and case management activities in central record/iConnect system.  Reviews central record to ensure compliance with operating procedures and standards.

Documenting ongoing progress notes in central record/iConnect system within 5 working days to explain coordination activities in support plan development, implementation, use of natural supports and justification of expenditures. Prepare and complete Crisis Tool request packets in a timely manner for individuals meeting the crisis criteria and any collateral information attached for those consumers who are in crisis at the moment. Completes required paperwork following procedures to transfer of Crisis approved consumers to the Home and Community-Based Services Waiver.

Directly assist with transitioning individuals from/to an ICF/IIDs; to include ICF/IID to Home Community Based, ICF/IID to another ICF/IID or Home Community Based to ICF/IID through the Choice Counseling Process within 90 calendar days.  Assist the Region’s Forensic Liaison in transitioning individuals from SOAR/Sunland Intermediate Care Facility to a Home Community Based Services. Ensure needed services are uninterrupted during transition process by issuing service authorizations through General Revenue.

Other duties and projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must have knowledge and at least two years professional work experience with Developmental Disabilities or Mental Illness, or the principles and practices of one of the allied health field principles or one of the rehabilitative sciences.
• Ability to solve problems and make decisions.
• Must have knowledge and proficient use of Microsoft applications (Excel, Word, Power Point Share Point) and other required computer software applications.
• Must have excellent ability to communicate orally and in writing, (face to face, electronically and/or written) information and ideas clearly, concisely, and effectively. 
• Must have the ability to establish and maintain effective working relationships with consumers, families, providers, and staff within and across regions.
• Must have the ability to prioritize and schedule work efficiently, determine work priorities and ensure completion of work assignments.
• Must have the ability to work independently.
• Must have ability to multi-task and work under pressure.
• Ability to travel for work purposes.

DIRECT DEPOSIT PROGRAM - As a condition of employment, a person appointed to a position in State government is required to participate in the Direct Deposit Program.  Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.
No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and Federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.

THIS POSITION REQUIRES A BACKGROUND INVESTIGATION INCLUDING FINGERPRINTING, PURSUANT TO S. 110.1127(1), FLORIDA STATUTES.

WE HIRE ONLY U.S. CITIZENS AND THOSE LAWFULLY AUTHORIZED TO WORK IN THE U.S. APD PARTICIPATES IN THE U.S. GOVERNMENT’S EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-VERIFY).  E-VERIFY IS A PROGRAM THAT ELECTRONICALLY CONFIRMS AN EMPLOYEE’S ELIGIBILITY TO WORK IN THE UNITED STATES AFTER COMPLETION OF THE EMPLOYMENT ELIGIBILITY VERIFICATION FORM (I-9).

ALL APPLICANTS SHOULD COMPLETE THE ON-LINE APPLICATION PROCESS.  IF ASSISTANCE IS NEEDED TO APPLY FOR THIS POSITION, PLEASE CALL THE PEOPLE FIRST SERVICE CENTER AT 1-877-562-7287. RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED TO BE CONSIDERED FOR THIS POSITION. ANSWERS TO THE QUALIFYING QUESTIONS MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.