EMPLOYMENT SECURITY REPRESENTATIVE I - 40041011

Requisition No: 858961 

Agency: Commerce

Working Title: EMPLOYMENT SECURITY REPRESENTATIVE I - 40041011

 Pay Plan: Career Service

Position Number: 40041011 

Salary:  $38,371.80 Annually-Firm 

Posting Closing Date: 09/01/2025 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /   CS

POSITION LOCATION:  Milton, FL    (relocation benefits are not available for this position) 

EMPLOYMENT SECURITY REPRESENTATIVE I

Open Competitive

This is an ANTICIPATED VACANCY

www.floridajobs.org/

Your Specific Responsibilities:

• As a facilitator for jobseeker success, provides outstanding customer service to job seekers to meet the workforce demands of the businesses throughout our community of Escambia and Santa Rosa Counties.  Provides career counseling, support and assistance to customers utilizing CareerSource Escarosa resources. 
• Provides career advice and support to job seekers using the center’s resource areas, specifically the Employ Florida Labor Exchange. Ensures that customers use computers and equipment for their intended purpose and redirect customers who are using resources inappropriately.
• Assist customers in completing profiles, job applications, creating and uploading a resume, etc. so that they can easily be matched to existing job orders based on their knowledge, skills, and abilities. Assist customers with Re-Employment Assistance (RA) by answering questions and providing relevant RA information.
• Assist clients with job searches, job matching, and refer qualified candidates to job orders based on qualifications.

• Refer customers to appropriate departments based on needs. Administers tests/assessments such as typing tests, and others as required or requested by employers. Review resumes, make suggestions and assist with edits as needed

• Reach out to new Employ Florida registrants and encourage them to take advantage of all of CareerSource Escarosa resources.
• Record relevant activity codes and case notes of customer interactions in Employ Florida.
• Handles customer concerns and difficult customers in a professional manner.
• Maintains neat and orderly, professional work area(s).
• Participate in all aspects of teamwork, and as a willing partner in not only the specific team, but in the organization. All team members are expected to have a working knowledge of the CareerSource services offered to customers and should be prepared to provide back-up coverage in other areas during peak periods, or when staffing shortages arise due to lunch hours, vacations, or illness.
• Work throughout CareerSource Escarosa’s One-Stops as needed/scheduled.
• Maintain strict rules of confidentiality.
• Perform other related duties as required or assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of basic public relations principles.
• Knowledge of the principles and techniques of interviewing and counseling.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of the methods of data collection.
• Ability to communicate effectively.
• Ability to establish and maintain working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to record, evaluate and analyze data.
• Ability to work independently by planning, organizing and coordinating work assignments.
• Ability to listen effectively.
• Ability to counsel individuals in need of vocational guidance.
• Ability to speak clearly and correctly.
• Ability to utilize problem-solving techniques.
• Ability to promote employment programs/activities via telephone or personal contacts with employers and    community organizations.
• Ability to prepare reports relating to employment security activities.

• Skills/Abilities: Ability to provide outstanding, positive, and professional customer service.  A high level of proficiency in computer applications is required including, but not limited to, Microsoft office, email applications. Keyboarding/typing skills of 40 words per minute (test will be administered). Proficiency in internet applications; ability to navigate and comprehend a variety of employment related websites.   Experience with the EFM website is a plus.  Ability to learn new technologies as they are introduced.
• Interpersonal skills; energetic personality, positive attitude and a high level of commitment to helping and serving people. Ability to work in a culturally diverse environment.
• Organizational skills: time management skills and excellent oral and written communications skills are required

Our Organization and Mission:

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets.

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

As a facilitator for jobseeker success, provides outstanding customer service to job seekers to meet the workforce demands of the businesses throughout our community of Escambia and Santa Rosa Counties.  Provides career counseling, support and assistance to customers utilizing CareerSource Escarosa resources. 

The Difference You Will Make:

The work you do helps to promote a thriving economy within our community by connecting jobseekers to the employers who need skilled workers.

Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

Florida Commerce encourages its employees to constantly innovate and seek efficiencies.  Training is made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

Milton is a historic city in the heart of Santa Rosa County, known as one of Florida’s oldest communities and a hub for both tradition and growth. The city continues to expand by attracting new development, businesses, and workforce opportunities. Located just northeast of Pensacola, Milton offers the charm of a small town with the convenience of nearby urban amenities.

Home to the Blackwater River and surrounded by natural beauty, Milton provides an inviting backdrop for both work and leisure. As part of the Florida Panhandle, it serves as a gateway to outdoor recreation, community events, and a strong network of local employers. Working here offers the chance to engage directly with a diverse population, support economic growth, and make a meaningful impact in the lives of job seekers and businesses alike.

Pay:  $38,371.80 Annually-Firm

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Education: High School Diploma or equivalent. 
• Experience: At least 2 years' experience in counseling, human services, human resources, customer service, computer support or a related area is required. 
• Incumbents are required to travel locally and must furnish their own transportation.
• Must become certified as a Workforce Development Professional (Tier 1) within 12 months of appointment to this position. 
• Travel within Santa Rosa and Escambia Counties is required, as well as occasional overnight travel to areas outside the two-county area. A valid Florida driver’s license and access to a reliable, insured motor vehicle is required.
• Must obtain Florida Ready to Work Soft Skill & Digital Skills Certification

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

* We care about the success of our employees.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.