HEALTH INFORMATION SPECIALIST - 64051386

Requisition No: 865304 

Agency: Department of Health

Working Title: HEALTH INFORMATION SPECIALIST - 64051386

 Pay Plan: Career Service

Position Number: 64051386 

Salary:  $33,000 to $39,109 

Posting Closing Date: 12/03/2025 

Total Compensation Estimator Tool

This is an anticipated Vacancy.

Your Specific Responsibilities:

This Health Information Specialist position is responsible for general clerical, reception, interviewing, appointment scheduling processing requests for medical records. Acts as the Records Management Liaison Officer RMLO in his/her absence. Serves as a Deputy Registrar for Vital statistics at the Moore Haven location of the Glades County Health Department (CHD). Position reports directly to the Clerical Supervisor SES and is headquartered at the CHD in Moore Haven.

General Front Desk:

Works independently at the front desk answering phones, screens and directs incoming calls and messages to the appropriate party according to office policy. Greets clients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly. Interviews clients and gathers necessary information to determine financial eligibility for services. Collects, copies and updates personal and financial information (insurance cards, etc.) obtained from the clients certifying re-eligibility as required. Records and updates client demographic information completely and accurately into the Health Management System (HMS). Schedules patient appointments according to policy. Acts as an interpreter when requested. Cashier’s services for clients which includes charging from super bill, collection of fees, balancing through the Health Management System (HMS) billing function, which identifies cash collections, billings to Medicaid, Medicare, Private Insurance, or other third-party payment sources.

As assistant to the Records Management Liaison Officer (RMLO) will be responsible for the following:

1.Retrieves, date stamps & reviews incoming correspondence delivered by courier; 2. Responds to telephone and face-to-face inquiries about correspondence that is processed; 3. Assists clients in completing authorization for release of medical records; 4. Prepares letters and invoices in response to requests for release of medical records. Ensures that certified mail is used for all correspondence containing patient protected health information. 5.Faxes information to outside agencies upon receipt of properly completed release forms. 6.Collects pertinent data related to the workflow and processing of requests. 7.Accepts court orders and subpoenas if delivered by process servers. 8. Assists the RMLO in providing guidance to staff in all programs as it relates to release of information. Will also be responsible for the Maintenance, retrieval, and filing of confidential medical records. Will Process medical record releases, reviewing for completeness prior to the release of confidential information. Handles all request for record copy in a timely manner and in accordance with DOH Policy.

Provides the following clerical support: 1) manages and routes e-mails; 2) handles incoming calls when forwarded to the Front Desk; 3) assists in the scheduling and/or organizing and/or arranging of meetings at the Moore Haven facility. Attends and participates in Quality improvement Activities, in-Service programs and general staff meetings. Successfully completes annual DOH mandatory trainings as well as other assigned trainings within the specified timeframes.

Is a Deputy Registrar for Hendry and Glades Counties, Performs all vital statistics functions in accordance with the Chief Deputy Registrar Operations Manual, the Vital Records Registration Handbook and Florida Statute 382. Assists other Deputy Registrars as needed Performs other related duties as assigned, including assisting with incoming and outgoing mail, and the courier bag Serves as a backup to process outgoing and incoming US mail and packages, processes deliveries to the correct department. Reports all problems immediately using the chain of command. Providing clerical back up duties will include working at the Hendry CHD Clewiston & LaBelle location as required.

Appointment Scheduling: Assists professional staff in coordinating clinic scheduling as necessary, including Family Planning, child and adult immunizations, and Refugee Health. Updates Health Management System (HMS) to reflect scheduling changes. Functions as the clerical liaison with medical staff in serving clients from an interdisciplinary approach.

Dental Billing: Retrieve signed authorization from case Manager. Scheduling new patient appointments according to the policy. Charging from the dental superbill. Balancing through the Health Management System (HMS)which identifies cash collections, billings to Medicaid, Medicare, Private Insurance, or other third-party payment sources. Assures the service codes and service description are coinciding with the billing. Reschedule missed appointments Verify the patient has Ryan White insurance.

 Required Knowledge, Skills, and Abilities:
• Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
• Knowledge of administrative and clerical procedures and systems
• Talking to others to effectively convey information
• Ability to work with diverse individuals
• Ability to resolve friendly and unfriendly situations when interacting with the public
• Ability to collect and compile Information
• Ability to complete a task or work assignments with little or no guidance
• Ability to interpret policies and procedures
• Ability to resolve issues independently
• Ability to work with others
• Ability to prepare written material without assistance
• Ability to question individuals
• Prioritize and meet deadlines
• Ability to identify area not flowing appropriately

Qualifications:

Minimum:

• Have a high school diploma or an equivalent GED
• Have at least 2 years, experience with entering services for medical billing in any type of electronic health records software 
• Willing to work during or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent of this position includes working in Special Needs or Red Cross Shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Handled cash payments and balanced a cash drawer  

Florida Department of Health Mission, Vision, and Values: Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values:

I nnovation: We search for creative solutions and manage resources wisely. C ollaboration:We use teamwork to achieve common goals & solveproblems. A ccountability: We perform with integrity & respect. 

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work: Moore Haven, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.