HEALTH INFORMATION SPECIALIST - 64051386

Requisition No: 791352 

Agency: Department of Health

Working Title: HEALTH INFORMATION SPECIALIST - 64051386

Position Number: 64051386 

Salary:  $34,000-$37,000 / Annual 

Posting Closing Date: 03/31/2023 

Open Competive 

Your Specific Responsibilities:

The Health Information Specialist is responsible for helping Glades County Health Department (CHO) achieve its mission of "To protect, promote & improve the health of all people in Florida through integrated state, county, & community efforts" and its vision "To be the Healthiest State in the  Nation".

This position is based in Moore Haven and reports directly to the Operations & Management Consultant SES and is headquartered at the CHO in Labelle.

Work independently at the front desk answering phones, screens and directs incoming calls and messages to the appropriate party according to office policy.

Greet clients and visitors in a prompt and pleasant manner, determine their needs and respond accordingly. Interview clients and gather necessary information to determine financial eligibility for  services.

Collect, copy, and update personal and financial information (insurance cards, etc.) obtained from the clients certifying re-eligibility as required.

Record and update client demographic information completely and accurately into the Health Management System (HMS).

Schedules patient appointments according to policy. Act as an interpreter when requested.

Cashier services for clients which includes charging from super bill, collection of fees, balancing through the Health Management System (HMS) billing function, which identifies cash collections, billings to Medicaid, Medicare, Private Insurance, or other third-party payment sources.

Retrieve date stamps & reviews incoming correspondence delivered by courier.

Respond to telephone and face-to-face inquiries about correspondence that is processed.

Assists clients in completing authorization for release of medical records

Prepares letters and invoices in response to requests for release of medical records. Ensures that certified mail is used for all correspondence containing patient protected health information.

Fax information to outside agencies upon receipt of properly completed release forms. Collect pertinent data related to the workflow and processing of requests.

Accept court orders and subpoenas if delivered by process servers.

Assist the RMLO in providing guidance to staff in all programs as it relates to release of information. Will also be responsible for the Maintenance, retrieval, and filing of confidential medical records.

Will Process medical record releases, reviewing for completeness prior to the release of confidential information. Handles all request for record copy in a timely manner and in accordance with DOH Policy.

Performs all vital statistics functions in accordance with the Chief

Deputy Registrar Operations Manual, the Vital Records Registration Handbook and Florida Statute 382. Assists other Deputy Registrars as needed.

Assist professional staff in coordinating clinic scheduling as necessary, including Family Planning, child and adult immunizations, and Refugee Health. Updates Health Management System (HMS) to reflect scheduling changes. Functions as the clerical liaison with medical staff in serving clients from an interdisciplinary approach.

Required Knowledge, Skills, and Abilities:

Ability to handle cash-payments and balance a cash drawer. Ability to multi- task in a fast-paced environment.

Ability to use a computer and enter data in a timely manner. Ability to prioritize work assignments to meet deadlines.

Ability to collect and compile data

Ability to request information from clients during the eligibility process

Qualifications:

Minimum:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Must be Bilingual -  Able to write with proper English Grammar and speak Spanish
• A High School Diploma or an equivalent GED
• One to two (1-2) years Customer Service Skills
• A minimum of one (1) year of clerical or public contact experience
• Handled cash payments and balanced a cash drawer
• Reliable transportation

Preferred:

• One to two (1-2) years Healthcare environment 

• Medical coding & billing or certification of ICD - 10 codes

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Glades County Health Department 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.