OPERATIONS ANALYST II - 64031132

Requisition No: 861543 

Agency: Department of Health

Working Title: OPERATIONS ANALYST II - 64031132

 Pay Plan: Career Service

Position Number: 64031132 

Salary:  $48,608.56 / Annually 

Posting Closing Date: 09/30/2025 

Total Compensation Estimator Tool

Title: Operations Analyst II - 64031132

Location: Naples

OPEN COMPETITIVE 

ANTICIPATED VACANCY

Your Specific Responsibilities:

This is a professional administrative position working in the Special Supplemental Nutrition Program for Women, Infants and Children (WIC).  The incumbent manages the WIC administrative functions at all Collier County WIC Project offices and does independent work analyzing, developing, and assisting in the installation of approved managerial policies, practices, and procedures.  Serves as Security/Information/Key Custodian and Information Custodian for that program area.  Adheres to all security, integrity, and confidentiality regulations, policies, and procedures related to information under the direct control of this position.   The incumbent in this position is required to satisfactorily complete the following trainings in TRAIN at least 30 days prior to the beginning of each annual budget cycle established in the RPI process: FDOH FIRS-Our People, FDOH FIRS-Fiscal Reports and FDOH FIRS-Budget Module L4. This position reports to the Social Services Manager-SES

Manages administrative aspects of the Collier County WIC Project along with the Nutrition Program Director and WIC Coordinator.  Independently reviews and monitors assigned program budgets and OCA balances monthly and meets with CHD Business Office personnel at least quarterly to make any necessary adjustments.  Prepares, manages, and submits annual budget proposal to PH Nutrition Program Director and monitors expenditures.  Prepares purchase requisition, creates and maintains budget spreadsheets, prepares vendor documents and ensures compliance with state guidelines (i.e. quotes, budget restrictions).  Monthly cpmpares actual expenditures against projected expenditures and briefs PH Nutrition Program Director and Community Health Promotion Director.  Analyzes spending trends, forecasts routine expenses and develops action plans as necessary to meet budget requirements. On a regulary basis reconcils budget module step 2 salary and fringe amounts for WIC program staff and provides an overview of signitifcant differences.

Responsible for reporting all expenditures for the Collier County WIC Project in accordance with federally mandated regulations in DHM 150-24 for the WIC Monthly Report of Program Operations.  Responsible for the compilation and accuracy of the WIC monthly report for this agency.  Formulates new management techniques to improve quality of performance and accountability; develops and analyzes tracking procedures for all audit requirements.  Oversees the administration of requisitioning, purchasing, and receiving of WIC agency goods and services.  Complies with and monitors compliance with mandatory requirements in Section 215.422, Florida Statutes, and Chapter 69I-24, Florida Administrative Code.

Responsible for ordering and receiving Direct Distribution Formulas, and timely submission of correctly documented invoices to the State WIC office.

Functions as the Collier County WIC Retail Management Coordinator, monitoring all contract and training required for all participating vendors.  Administers the compliance of all WIC contracts with local vendors; evaluates vendor electronic and other data, analyzing it for potential problems and adherence to regulations.  Maintains documentation of participant and vendor contacts.  Interprets established policy and provides information for the resolution of problems.

Facilitates a quality improvement project as the WIC team lead on underperforming measures using the PDCA problem solving methodology.  Provides operational control of continuous quality improvement activities as the department QI representative.  Trains WIC staff on the use of PDCA and the tools used in the continuous improvement process.

Responsible for WIC Administrative Reports including identification of errors, re-training of staff as needed, and maintenance of records.   Ensures requirements are completed per DHM 150-24.

Functions as the Collier WIC travel reimbursement (STMS) subject expert.  Provides staff training, and assistance as needed.

Completes and approves all required reports, requests and assignments correctly and within requires timeframes.   Responsible for good communication of all program issues with the WIC Coordinator and Nutrition Program Director.  Provides technical assistance to WIC staff, researching and interpreting State Office policy issues, especially associated with vendor contract management, inventory control process, computer issues, travel, and purchasing.

Responsible for the management of Collier County WIC Project equipment and OCO inventory.  Requests property numbers for all OCO items purchased.  Serves as delegate in the Asset Management System.

Orders, receives and distributes EBT and ID/VOC cards for all sites.  Maintains and reconciles master inventories for WIC EBT cards.  Assists with orders of special formula stock for all clinic sites.  Arranges for credit/return of unused special formula.

Coordinates record and inventory retention and maintenance for all WIC sites.

Prepares and tracks WIC purchase orders.

Attends staff meetings, in-services and training as requested. Assist WIC clinics on occasion.

Other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Competent keyboard skills required. 
• Ability to learn FL-WiSE, FLAIR, SAMAS, SIMS and FIS computer systems, CCHD software applications and use calculator. 
• Ability to maintain client confidentiality and interact professionally with staff and the public. 
• Good customer service skills essential.  
• Public speaking ability or experience teaching/training recommended.

Qualifications:

REQUIRED:

• Valid Florida Driver’s license and reliable transportation.
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

PREFERRED:

• Valid CPR certification

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Naples, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click A);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.