OPS SENIOR CLERK - 64911252

Requisition No: 865189 

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64911252

 Pay Plan: Temp

Position Number: 64911252 

Salary:  $20/hour 

Posting Closing Date: 12/01/2025 

Total Compensation Estimator Tool

OPS SENIOR CLERK - 64911252

Location: Naples, FL

OPEN COMPETITIVE

This position is assigned to the Tuberculosis Clinic as an OPS Senior Clerk with the Department of Health Collier County (DOH-Collier). The incumbent must be able to work with a team and must be able to communicate effectively with clients and representatives from 3rd party insurance companies, Medicaid, and Medicare for the verification of insurance and coverage. Additionally, this position is responsible for client scheduling, registration, clinic check-in/check-out, fee collection and other billing functions. This position reports to the TB PROGRAM MANAGER-NURSING PROGRAM SPECIALIST.

Your Specific Responsibilities:

Medical Billing: Performs billing functions for the Florida Department of Health in Collier County including, but not limited to:

• Verifies client insurance and coverage to include Medicaid, Medicare, and 3rd party insurances.
• Utilizes the FLMMIS system, Change Health, insurance web portals and other systems to verify insurances.
• Marks and bills services.
• Assists with working the aged accounts receivable and billing denials.
• Other billing functions as needed.

Performs health information management functions for the Florida Department of Health in Collier County including, but not limited to:

• Makes clinic appointments utilizing Health Management Systems (HMS)
• Collect personal and sensitive information from clients and input information into client database utilizing Health Management Systems (HMS)
• Registers clients for services in Health Management Systems (HMS), determines financial eligibility and payment status
• Enters services into the services and billing module in Health Management Systems (HMS).
• Provides clerical support to the TB program including answering phone calls, making appointments, registering clients, and billing.  

General Administrative:

• Manages medical records systems.
• Makes copies of medical records as requested by authorized personnel to include attorneys, providers and clients.
• Verifies payment source for each client prior to each visit.
• Process records sent to storage and retrieves records per retention schedules as needed.

Provides receptionist coverage as needed. 

Performs other duties as needed.

Required Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures and systems
• Knowledge of personal computers, various software, email, and database management
• Skilled in typing and the use of word processing equipment
• Skilled in using a multi-line desk phone
• Ability to handle telephone calls in a courteous and effective manner
• Ability to communicate in writing and verbally in both English and Spanish
• Ability to establish and maintain effective working relationships with others
• Ability to schedule and coordinate assigned work responsibilities
• Ability to work independently
• Ability to follow instructions
• Ability to review data for accuracy and completeness
• Skilled in computer software including data entry, Microsoft applications and search tools.
• Ability to provide great customer service skills
• Ability to be dependable and punctual for assigned workday and times
• Ability to maintain professional appearance
• Ability to apply continuous quality improvement tools and techniques to monitor outcomes and improve efficiencies
• Ability to maintain confidentiality 

Qualifications:

Minimum:

• A valid driver’s license.
• Bilingual in English and Spanish both verbal. 
• Able to lift 25 lbs and climb on small ladders.
• Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in Special Needs or Red Cross Shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural in accordance with Florida Statute 252.42.

Preferred:

• High School Diploma or equivalent.

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Naples, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.