PROGRAM CONSULTANT - 64063907

Requisition No: 827676 

Agency: Department of Health

Working Title: PROGRAM CONSULTANT - 64063907

 Pay Plan: Career Service

Position Number: 64063907 

Salary:  $55,000 - $60,500 Annually 

Posting Closing Date: 05/15/2024 

Total Compensation Estimator Tool

Title: Program Consultant

Location: Naples

Internal Agency Only

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

Note: If selected for an interview, please bring a copy of a performance management plan or quality improvement project that you developed and provide a 5-minute PowerPoint presentation on the plan or project.

 Your Specific Responsibilities:

This is a highly responsible and independent Operational Planning and Development Program Consultant position in the Division of Community Health Promotion. The Organizational Planning and Development Program Consultant is responsible for overseeing operations of the performance management system. Key areas of responsibility are Performance Management, Strategic Planning, Continuous Improvement, Accreditation, and Customer and Employee Feedback. Duties include but are not limited to developing, monitoring, and revising the organization’s foundational plans and annual progress reports and tracking metrics supporting the foundational plans using processes that meet the minimum requirements for Public Health Accreditation Board (PHAB) accreditation. Drives strategies for continuous improvement in organizational processes and services, using quality improvement processes and assessment tools to better identify and serve customer and workforce needs. Assists managers in identifying opportunities for potential improvement. Responsible for developing an in-house Performance/Quality Improvement training series and training DOH-Collier personnel. Leads, coordinates, and facilitates the Performance Management Council, Performance Excellence Leadership Council, Quality Improvement team, and other Community Improvement Planning workgroups. Provides assistance and is a resource to senior leadership and departments in identifying, planning, and implementing performance improvements. Contributes to the organization’s culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, process improvements, and participation in performance management committees, councils, and/or workgroups. Continuously demonstrates the Department’s ICARE values.

Key Duties

Performance Management Plans and Accreditation

Developing, monitoring, and revising the organization's foundational plans (Performance Management QI Plan, Strategic Plan, Community Health Improvement Plan) and annual progress reports using processes that meet the requirements for PHAB accreditation. Develops, monitors, and tracks metrics supporting the foundational plans; ensures alignment of all performance management-related state and local plans. Uses performance indicators to evaluate and measure the effectiveness of programs against objectives and/or standards. Drives implementation of the Foundational Plans, including performance measures and creating appropriate manuals and documents. Utilizes defined tracking systems for monitoring the progress of projects, activities, and action plans; Maintains, updates, and facilitates the performance scorecard and key performance indicator review. Researches and assimilates data from various detailed record sources for the development of analyses, trends, and reports. Responsible for the operations of the assessment, planning, implementation and evaluation steps of the performance management system. Provides management with project status and action plan reviews, feedback, and appropriate reports.  In collaboration with program staff and management, prepares and leads the organization through the PHAB Accreditation process. Provides oversight to ensure accreditation standards are incorporated and adhered to throughout the department to maintain accreditation status. Maintains current knowledge of national public health standards, as required. Acts as DOH-Collier accreditation liaison with the State Program Office. Acts as a Performance Management liaison, adhering to all competencies and expectations as required by the State Program Office. Active member of the Workforce Development team.

Continuous Improvement

Contributes to the organization’s culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and process improvements. Continuously demonstrates the Department’s ICARE values. Drives continuous improvement in organizational processes and services, using quality improvement processes and assessment tools to better identify and serve customer and workforce needs. Assists managers in identifying opportunities for potential improvement. Responsible for developing an in-house Performance/Quality Improvement training series and training DOH-Collier personnel. Facilitate the marketing of the course in TRAIN, teaching, tracking, and reporting course completion. Manages and reports electronic customer satisfaction feedback reports and analyzes trends. Plan, coordinate, support, and evaluate QI projects. Develop and implement a systematic process for assessing and improving customer and workforce satisfaction. Conducts research and/or literature reviews to identify and inform staff of best practices and evidence-based interventions. Assists with documenting and sharing of best practice initiatives.

 Facilitation

Leads, coordinates, and facilitates the Healthy Collier Coalition, Performance Management Council, Performance Excellence Leadership Council, Quality Improvement team, and other committees. Provides assistance and is a resource to senior leadership and departments in identifying, planning, and implementing performance improvements. Facilitates internships to perform health information data analysis, create reports, and disseminate assessment findings and strategies for improved health outcomes. Conducts research, compiles information, and prepares reports required for completing special assignments, formulating management decisions, and compiling and analyzing data related to administrative, regulatory, and planning issues. Facilitates special projects and inter-program teams as requested. Maintains professional competency by attending training opportunities and conferences related to professional service delivery. Coordinates training opportunities for DOH-Collier supervisors, managers, and staff on quality improvement techniques and tools.

 Customer, Employee and Partnership Satisfaction

Acts as the Customer Feedback Coordinator monthly, collecting customer satisfaction surveys from survey boxes and inputting the surveys into Survey Monkey. Distributes customer, community partner, and employee satisfaction surveys and records results. Tracks analyzes and reports customer feedback trends. Reports customer satisfaction and customer concern data to program managers and senior leaders. Tracks and reports excellent employee customer service. Responsible for creating, distributing, and analyzing various survey results. Annually reviews and updates Operational Planning and Development Policies and Procedures.

 Website Program Maintenance

Responsible for maintaining and update the Healthy Collier Coalition and the Reports and Data website pages with quarterly indicator reports and foundational plans.

 Other

Maintains professional competency by attending training opportunities and conferences related to professional service delivery. Performs other duties as assigned.

 Required Knowledge, Skills, and Abilities:

•     Strong communication skills and excellent interpersonal skills to effectively collaborate with  stakeholders and colleagues.

•     Strong research and analytical skills with the ability to creatively translate and communicate information.

•     Experience in writing, reviewing, or editing documents for presentation to senior level managers within an organization.

•     Experience in developing and preparing quality improvement training materials for large audiences

•     Experience in utilizing strategic planning, quality improvement and community health improvement planning methods and tools to build organizational plans.

•     Experience in analyzing and interpreting data pertaining to organizational performance.

•     Demonstrated knowledge of communicating ideas, finding and recommendations clearly, concisely verbally and in writing.

•     Demonstrated ability to collect, analyze, and interpret data and statistics and identify, assess, document, and communicate the pros and cons of possible alternative strategies.

•     Skill exercising considerable initiative, fostering collaboration and teamwork, and demonstrating creativity and innovation leading to improved work processes.

•     Skill translating vision into strategies with clear objectives and practical action plans providing clear guidelines for meeting goals.

•     Demonstrated success in working on multiple projects with multiple priorities and maintaining strong relationships with stakeholders and co-workers. 

•     Proficient in presenting information and writing cohesive reports for audiences with varying degrees of expertise.

•     Knowledge to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of performance excellence practices.

•     Ability to understand and apply applicable rules, regulations, policies, and procedures relating to assigned activities.

•     Knowledge of project leader role, including scheduling and effectively leading meetings.

•     Proficiency in the use of Microsoft Office Suite, SharePoint, and other workflow management software.

 Qualifications:

Required: Bachelor’s degree from a U.S. accredited college or university, and/or three-four years of direct experience facilitating performance management, leading accreditation process, leading quality improvement efforts, and community health strategic planning experience; or an equivalent combination of education, training, and/or experience.

Valid Florida Driver’s license and reliable transportation required.

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Naples, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.