RECORDS TECHNICIAN OPS - 60932248

Requisition No: 848143 

Agency: Children and Families

Working Title: RECORDS TECHNICIAN OPS - 60932248

 Pay Plan: Temp

Position Number: 60932248 

Salary:  33,760.00 - 72, 855.21 

Posting Closing Date: 03/14/2025 

Total Compensation Estimator Tool

Records Technician
Department of Children and Families New Port Richey, Pasco County, Florida Open Competitive
Current Employees will be compensated in accordance with the DCF Salary Policy.
Saturday – Tuesday 7:00 am to 5:00 pm (Weekend Incentive)

What you will do:

In this position, you will be responsible for receiving, reviewing and assigning all abuse reports 
received from the Florida Abuse Hotline. Additionally, you will follow up with the appropriate 
supervisory personnel to ensure they are aware of pending investigations and staff assignments.

How you will make an impact:

•  Print and review all abuse reports received from the Hotline and OTI requests called in from 
other counties. This requires coordination with the Florida Abuse Hotline Information System 
(FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN).
•  Review appropriate databases for previous or open investigations and child family involvement 
with other family safety programs.
•  Provide clerical support for a multi-function Family Safety Unit
•  Prepare intake case records for Child Protective Investigator for cases received over the Child 
Abuse Hotline. *Case is then assigned in CCWIS (Florida Comprehensive Child Welfare Information 
System) and CPI is notified. This same procedure is followed for any OTI request that is received.
•  Assign cases to CPI or CPI Supervisor
•  Package investigation information and conduct diligent searches
•  Archive case files and maintain rotation and case logs

Qualifications:

•  High school diploma or equivalent
•  Microsoft Office Suite experience
•  Two years of clerical experience preferred
•  Must be able to work weekends and holidays

Additional Information/Requirements:

•  Some agency positions may require successful completion of pre-interview
assessment or work sample prior to interview.

•  Ability to speak/read/write Spanish or other foreign language may be considered in the selection 
process as determined by the Agency need at the time of interview.

Knowledge, Skills and Abilities:

•  Knowledge of the principles and techniques of effective communication
•  Knowledge of the methods for organizing and presenting data.
•  Ability to utilize problem-solving techniques.
•  Ability to prepare reports
•  Ability to make decisions in a timely manner.
•  Ability to understand and apply applicable rules, regulations, policies and procedures
•  Ability to plan, organize and coordinate work assignments
•  Ability to communicate effectively
•  Ability to establish and maintain effective working relationships with others

Candidate Profile (application) must be completed in its entirety.

•  Include supervisor names and phone numbers for all periods of employment
•  Account for and explain any gaps in employment so that the hiring process is not 
delayed.
•  Experience, education, training knowledge, skills and/or abilities, as well as responses to 
pre-qualifying questions must be verifiable to meet the minimum qualifications.

If you experience problems applying online, please call the People First Service Center at (877) 
562-7287.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package 
for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com

Growth Opportunities:

With 12,000 employees across the state, DCF promotes opportunities and training for all. Our jobs 
are among the most challenging, complex and difficult in State government. They are also among the 
most rewarding. All employees are encouraged to take advantage of available Department 
opportunities for advancement and professional development.

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with 
local communities to protect the vulnerable, promote strong and economically self-sufficient 
families, and advance personal and family recovery and resiliency.
Vision: We are a highly skilled workforce committed to empowering people with complex and varied 
needs to achieve the best outcomes for themselves and their families. In collaboration with 
community stakeholders, we will deliver world-class and continuously improving service focused on 
providing the people we serve with the level and quality that we would demand and expect for our 
own families.
Values: A workforce that operates with integrity maintains loyalty to a code of ethics that 
requires the courage to take responsibility for providing the highest quality of service to the 
vulnerable. We are a solutions-focused learning organization built on a foundation of transparency 
in action and accountability of results. Both within the organization and among our stakeholders, 
we thrive in a culture of respect for diversity of opinion that is nurtured through open 
communication. High performing and committed, we are unified in our goal of excellence in achieving 
quality outcomes for those we serve.

To learn more, please visit https://www.myflfamilies.com/

•  If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how 
your current benefits will be affected if you are re-employed with the State of Florida. Your 
current retirement benefits may be suspended or voided, and you will be required to repay all 
benefits received, depending upon the date of your retirement.
•  The position will perform all job tasks in accordance with laws, rules, regulations, policies 
and requirements applicable to state and federal laws or procedures.
•  We hire only U. S. citizens and lawfully authorized alien workers.
Participation in the State of Florida Direct Deposit Program is required as a condition of 
employment per F. S. 110.113, and enrollment must be completed withing the first 30 calendar days 
of your appointment.

SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire 
or promotion into an authorized position unless they are registered with the Selective Service 
System (SSS). Verification of Selective Service registration will be conducted prior to hire. For 
more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and 
Families that any applicant being considered for employment must successfully complete a State and 
National criminal history check as a condition of employment before beginning employment, and also 
be screened in accordance with the requirements of Chapter 435, F. S., and, if applicable, Chapter 
408, F. S. No applicant may begin employment until the background screening results are

received, reviewed for any disqualifying offenses, and approved by the Agency.
Background screening shall include, but not be limited to, fingerprinting for State and Federal 
criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau 
of Investigation (FBI) and may include local criminal history
checks through local law enforcement agencies.
 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.