864605 - OPS CUSTOMER SERVICE SPECIALIST - 40099800 1 1 1

Requisition No: 866778 

Agency: Commerce

Working Title: 864605 - OPS CUSTOMER SERVICE SPECIALIST - 40099800 1 1 1

 Pay Plan: Temp

Position Number: 40099800 

Salary:  $15.00 per hour 

Posting Closing Date: 12/23/2025 

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JOB TYPE:    PART TIME / OPS Customer Service Specialist 

POSITION LOCATION:      2703 NE 14th Steet, Ocala FL., 34470

                                                                                          OPS Customer Service Specialist
                                                                                                     OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

• Monitors and coordinates the delivery of customer service. 
• Informs candidates of available services in the office.
• Assists candidates to complete required Career Success activities.
• Engages in information exchange ensuring that job candidates are aware of and know how to access the full menu of CareerSource Citrus Levy Marion reemployment services.
• Critiques and reviews job candidate’s resumes as necessary.
• Utilizes knowledge of phone, email, and business etiquette to professionally handle all job candidate and business customer service related issues and interactions.
• May schedule candidates for their 1st appointment with the Career Development Coach and/or screen for SBEs and schedule 1st DVOP appointments as applicable.
• Assists candidates in accessing and using LMI, copiers, fax machines, telephones, internet, job search resources, and other tools.
• Informs and refers candidates to appropriate resources including: Workshops, Computer Lab services, Workforce Skills for the 21st Century, Online-Learning in EFM, Veteran Service, etc.
• Provides and documents a myriad of other Wagner Peyser candidate services in EFM.
• Supports other online partner agencies online web application for DCF, UC, and other duties as assigned.
• Supports the Business Services Team as requested. Attends team meetings and coordinates activities with other staff.
• Provides administrative support including routine administrative duties, special projects, and data analysis projects.
• Participates in special events such as job fairs, onsite recruitment, business events as needed on and offsite.
• Maintains compliance with all personnel procedures.
• Performs other job functions as required.

These essential functions are not a complete statement of all duties required. Some marginal functions of the position that are not incidental to the performance of fundamental job duties may be excluded. All duties, responsibilities, and requirements are essential to job.

Required Knowledge, Skills, and Abilities:

• Knowledge of Business Community is essential.
• Excellent interpersonal, public relations, computer data entry, communication both oral and written, telephone and customer service skills.
• Demonstrated ability to correctly interpret and efficiently implement all applicable CareerSource Citrus Levy Marion policies and procedures.
• Demonstrated ability to meet or exceed established performance goals and monitoring standards.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to perform multiple tasks and prioritize workload.
• Excellent time management, oral and written communication and work organization skills.
• Proficiency in computer programs such as Employ Florida Marketplace, MS Word, Excel, Outlook, and other software programs.
• Skill in basic sales techniques.
• Complete familiarity with all business services.

To perform this job successfully the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Physical Requirements

• Acceptable vision and hearing with or without correction 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Works primarily in a fast-paced dynamic office environment.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Special Requirements

• Valid Florida Driver's License with a clean driving record
• Must complete Tier One Training and pass the Tier One Certificate Exam within six (6) months of being hired.
• Access to Tier One training modules will be provided upon start date.
• Subject to drug screen and records check
• Must be able to work retail hours

Minimum:

• Associate’s degree in a related customer service, human resources, staffing, recruiting or related field, with two (2) years’ experience in customer service, or an equivalent combination of education, experience, or demonstrated competence. 
• One (1) year of professional or nonprofessional experience in dealing with customer service issues and/or call center management. 
• Bilingual preferred but not required.
• May be required to travel for training and meetings.

Preferred:

Familiar with community agencies that provider services.

Pay:

Pay is $15.00 per hour working 20 hours per week in this position.

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

The Career Development Technician (CDT) position works primarily to provide and direct customer service and support.  A significant part of this position’s job duties include assisting candidates in completing the Career Success Plan, including verifying activities have been completed and scheduling appointments with the appropriate Career Development Coach. The CDT will assist candidates in accessing and utilizing EFM to complete job search functions. Staff will support candidates in completing a full EFM work registration, assists with creation of virtual recruiter, resumes assistance, accessing LMI. Staff will also support candidates to create email accounts and support UC claimants with their application and/or claiming weeks.  This position also supports Welcome Desk activities and tracking of candidate traffic through the KIOSK/VOS Greeter. While working with job candidates, CDTs will provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling.  The CDC documents all referrals, services, and follow-up activities in EF in accordance with established Local Operating Procedures. 

The Difference You Will Make:

While working with job candidates, staff will provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling. Providing services to individuals seeking to secure employment and become self-sufficient.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:     

• Marion County is known as the “Horse Capital of the World”, having over 600 thoroughbred horse farms with world class breeding champions. It has 1,588 square miles of land area, making it the 5th largest county in the state of Florida. It has majestic natural springs, offering opportunities for swimming, tubing, kayaking and glass bottom boat tours. Beyond its springs, the county is an outdoor haven with the vast Ocala National Forest, the Marjorie Harris Carr Cross Florida Greenway trail system, and many lakes for fishing and water activities.

   

  Visit https://www.ocalamarion.com to learn more.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.