DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64081001

Requisition No: 855403 

Agency: Department of Health

Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64081001

 Pay Plan: Career Service

Position Number: 64081001 

Salary:  $37,264.07 - $43,864.08 annually 

Posting Closing Date: 07/08/2025 

Total Compensation Estimator Tool

OPEN COMPETITIVE

Your Specific Responsibilities:

This position requires that the individual be able to work under the direction of the Data Processing Administrator (DPA) in Information Technology (IT). The IT job duties will revolve around system hardware and software maintenance that includes problem determination and resolution. System installation, system monitoring, user support and some staff trainings are also part of the job. Will be able to back up the DPAor other IT staff when unavailable.

Help Desk and Desktop support of DOH Marion and DOH Citrus. Respond to IT problems in a timely manner. This includes assisting users remotely or in person at their workstation. Use and maintain the local ticket system for Marion and Citrus CHD’s, including desktop support, network support, HMS support and special projects as needed. Travels to Citrus CHD to support and maintain their IT environment as needed.

Maintain and support all communication systems including VOIP Phone System(s), cell phones and all other devices including data circuits, monitoring and reports any trouble with communication system and working until resolution.

Coordinates the installation and setup of remote devices such as iPhones, Air Cards and VPN on DOH Laptops/Tablets/Netbooks.

Provide support in the installation of any software and/or hardware. Performs diagnostics to identify hardware and software problems. Makes ongoing suggestions to improve the PC install process.

Maintain IT equipment inventory from acquisition through disposition using Department of Health (DOH) Asset Manager program. Also, assist Marion County personnel at yearly building inventory.

Assist DPA in performing any Disaster Recovery (DR) backup procedures. When required, be responsible for verifying successful backups, both to the local backup server and to the DR server offsite. Change and inventory backup tapes in a timely manner for off-site delivery. Be available to assist in activation of the COOP-IT during a disaster event.

Perform other related duties as assigned by IT Data Processing Administrator to support the IT needs for facility. Also, backup other IT staff as needed. Is subject to call for afterhours IT support as required.

Perform installation, maintenance and support Local Area Network (LAN), Wide Area Network (WAN) and Wireless (Aruba) networks as required. 

Required Knowledge, Skills, and Abilities:

•  Knowledge of distributed processing operations, software, procedures and equipment
•  Knowledge of computer software and basic programming skills
•  Knowledge of problem solving and troubleshooting skills – being able to assess a problem and working it through to a solution
•  Knowledge of basic PC hardware components and peripheral equipment
•  Knowledge of administrative and clerical procedure and systems
•  Knowledge of principles and processes for customer service
•  Knowledge of oral communications both over the phone and in person
•  Active listening skills and being able to listen to what other people are saying and asking questions as appropriate
•  Ability to write technical data processing reports and documentation
•  Ability to develop training programs related to distributed processing operations and procedures 

Qualifications:

Minimum-

2 years IT Desktop and Help Desk Support experience

Windows OS 11 support experience

Microsoft Office knowledge and experience

Preferred-

Comptia A+ Certification

Help Desk software experience

VOIP Telephone support experience

IT Infrastructure knowledge and experience

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Marion County Health Department 

1801 SE 32nd Ave Ocala Florida 34471

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.