GOVERNMENT OPERATIONS CONSULTANT I - ESS Program - Document Processing Center

Class title: Government Operations Consultant I

This is a full-time Career Service position.  

Schedule: Monday – Friday, 8:00 am - 5:00 pm EST.  

Salary: $40,320.81 minimum.  The DCF Salary Policy will apply. 

Location: On-site at 1100 SW 38th Avenue, Ocala, FL 34474. (Telework is not permitted) 

The Department of Children and Families (DCF) is seeking an experienced professional to perform as a Government Operations Consultant I within the Economic Self Sufficiency (ESS) Program Document Processing Center. This role supports DCF’s mission by ensuring timely, accurate processing of documents that impact food, cash, and medical assistance eligibility. This position is responsible for daily operational leadership and performance coach and liaison with contracted vendors to ensure all performance metrics and client expectations are consistently fulfilled.  Incumbent will assist with keeping confidential information secured and adhere to laws, rules, and regulations.   Tasks will include:

• Routine monitoring of vendor production rates
• Quality assurance
• Data collection
• Assigning/delegating specific tasks
• Performance coaching
• Training contracted vendor staff
• Adhering to time standards 

This position reports to the Document Processing Center Supervisor. This is a team lead function working with contracted vendor staff.

This position is designated as essential and may require extended or nonstandard work hours during declared emergencies, including participation in Disaster Supplemental Nutrition Assistance Program (DSNAP) operations. 

Required Minimum Qualifications:  

• Must be a current DCF Employee.

• Two years of full-time professional experience conducting interviews, reviewing documents, and determining applicant eligibility for public assistance services by utilizing the FLORIDA system.

• One year of full-time professional experience working with high-volume document management systems, such as the MyACCESS portal. 

• Proficiency in MS Office 365 (Word, Excel, Outlook, PowerPoint, SharePoint.) 

• Experience performing in a formal leadership role with delegate authority and responsibilities; supporting team or operational workflows, including monitoring productivity, performing quality checks, and providing coaching or training. 

• Experience analyzing data, preparing reports, and presenting findings and making recommendations for improvement. 

Desired traits for applicants: 

• Demonstrated ability to lead peers and support team development 

• Strong relationship-building skills with leadership and stakeholders 

• Excellent written and verbal communication skills 

• High attention to detail and accuracy 

• Comfortable managing high-volume workloads 

• Able to work independently with minimal supervision 

Your People First Candidate Profile (application) must be completed in its entirety. 

• Include supervisor names and phone numbers for all periods of employment. 

• Account for and explain any gaps in employment so that the hiring process is not delayed. 

• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 

• It is unacceptable to use the statement “See Resume” in place of entering work history. 

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. 

The DCF Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. To learn more about DCF please visit https://www.myflfamilies.com/  

Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com.    

EMPLOYMENT DISCLOSURES:  

• US CITIZEN REQUIREMENT: Only US citizens and lawfully authorized alien workers will be hired.  

• SELECTIVE SERVICE SYSTEM REGISTRATION: All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.    

• BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department.  Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.  

• BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed before completing the hiring process.    

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.