INTERVIEWING CLERK - 64028563

Requisition No: 832472 

Agency: Department of Health

Working Title: INTERVIEWING CLERK - 64028563

 Pay Plan: Career Service

Position Number: 64028563 

Salary:  $32,760.00 - $34,398.00 

Posting Closing Date: 07/07/2024 

Total Compensation Estimator Tool

OPEN COMPETITIVE

Your Specific Responsibilities:

Incumbent serves as a para-professional interviewing applicants in reference to their eligibility to receive services for Family Planning, STD, Specialty, Presumptive Eligible Pregnant Women (PEPW) Medicaid Program, Dental, Refugee Health, TB and other departments as needed. The goal of this position is to financially screen all applicants according to the guidelines established by the Primary Care Proposal protocol and Title X and the PEPW applicants according to the guidelines established by Agency for Health Care Administration (ACHA).  This position includes but is not limited to answering phones, scheduling client appointments, triaging necessary call to the providers, checking in clients for clinic visits, ensuring the demographic and insurance information is updated at each visit, ensuring the financial information is updated on an annual basis prior to check-in, reminder calls, preparation of charts at check-in, various other clerical functions to ensure the front end of the clinic runs smooth and ensuring all needed forms are signed by the client as required by the clinic protocols. This is a rotating position between various departments (Registration, Family Planning/STD, Specialty Clinic and others if needed). Incumbent works under the direct supervision of the Sr. Clerical Supervisor.

Interview applicants to determine eligibility for health department clinics, using in Health Management System (HMS).  Clients are requested to provide information regarding family income, size, third party payers, etc. to determine the reimbursement due for service rendered.  During the screening process, use the Change Health Care, Availability for various insurance and Medicare coverage, and Connect/Suntax systems for financial income information.  Maintains the necessary files and records for the clients being processed and will scan all client financial documents and attach in HMS as part of the client record. Schedule client appointments.

Full cross training with all related clinics (Registration, Family Planning/STD, Specialty) and others as needed.

Performs other related duties as requested by Supervisor.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication.
• Knowledge of office procedures and practices.
• Knowledge of basic arithmetic.

• Ability to handle a high volume workload accurately, quickly and in a pleasant manner
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to speak clearly and correctly.
• Ability to listen effectively.
• Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.
• Ability to review data for accuracy and completeness.
• Ability to organize and maintain filing systems.
• Ability to perform basic arithmetical calculations.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

Minimum - 

6 months of customer service experience

6 months of experience working in an office/clerical setting

Preferred -

6 months working front office in a medical/dental facility

Bilingual (English/Spanish)

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Marion County

1801 SE 32nd Ave. Ocala, Fl. 34471

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.