SENIOR CLERICAL SUPERVISOR - SES - 64051882

Requisition No: 852760 

Agency: Department of Health

Working Title: SENIOR CLERICAL SUPERVISOR - SES - 64051882

 Pay Plan: SES

Position Number: 64051882 

Salary:  $33,759.96 - $42,870.36 

Posting Closing Date: 05/17/2025 

Total Compensation Estimator Tool

INTERNAL AGENCY

Your Specific Responsibilities:

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets. Plans workloads, workflows, deadlines, work objectives, and time utilization with employees. Ensuring staff follows policies, procedures stated forth by state and local program. Trains employees to perform effective and efficient job.  Makes sure staff completes all required program training and are offered additional training.

Evaluates employees through establishing evaluation criteria and responsibilities for the WIC Program. Completes quarterly quality assurance record reviews on direct reports using the approved monitoring tool.  Meeting regularly with direct reports to ensure the established criteria of the WIC Program and performance expectations are met.

Directs and assists interviewing clerks and Health Support Specialists to determine income eligibility and issue WIC Electronic Benefit Transfer (EBT) cards/benefits and Identification (ID)/Verification of Certification (VOC) cards.  Responsible for data entry and retrieval using the FL-WiSE computer system. Instruct client on benefit redemption procedures.  Completes all records and documents necessary for processing each client, evaluates data relating to participant involvement and assures all medical and anthropometric data is current with required signatures.

Follows established protocol to provide nutrition education newsletter to clients. Document nutrition education contacts in the FL-WiSE system. Explains right and obligations of program participation to program participants. Assist with clients arriving for WIC services, answers the telephone, and schedules appointments.

Participates in in-service and staff development programs related to job performance.  Attends staff meetings and other related in-services to keep current on pertinent rules, regulations, and procedures. Performs other related duties as required by the supervisor.

Coordinates voter registration training, overseeing on-going registration activities and maintains a good working relationship with the Supervisor of Elections. Ensures that WIC staff receives the WIC required Voter Registration training and Civil Rights training.

Interviewing applicants to determine initial and ongoing eligibility for the WIC Program based on categorical and financial requirements for program participation.  Responsible for data entry and retrieval using the FLWiSE computer system.  Completes all records and documents necessary for processing each client, evaluates data relating to participant involvement and assures all medical and anthropometric data is current with required signatures.

Performs other related duties and responsibilities as assigned.  May be required to use personal vehicle for transportation to assignments and for supervision at outlying sites and mobile locations. 

During an emergency the incumbent is responsible for monitoring and assisting the evacuation of employees and clients in assigned areas listed in the Emergency Code Procedure Manual Evacuation Procedure Standard Operating Procedure.  This includes directing co-workers and customers, checking rooms, and assuring doors are closed as they exit.  Also, during a Code Adam incumbent is responsible for reporting to assigned exit door listed in the Code Adam code to detain any adult with a child until an all clear is announced as outlined in the Code Adam code.

Required Knowledge, Skills, and Abilities:

• Knowledge of both the WIC Program and the WIC computer system.
• Ability to plan, organize and coordinate work assignments.
• Ability to review work for accuracy and quality of content. 
• Ability to train others on the WIC program and the WIC computer system.
• Ability to assess employee work performance.
• Ability to work in a very stressful environment.
• Skilled in providing excellent customer service and resolving customer complaints.
• Knowledge and skills to maintain inventories.
• Skilled in Microsoft Office products including Outlook, Excel
• Ability to effectively communicate orally and in writing. 

Qualifications:

Minimum - 

Minimum of 3+ years supervisory experience

6 months experience in workforce development

3+ years customer service experience

2+ years front office experience

Experience in the WIC program

Preferred -

Prescreening to determine WIC eligibility, and scheduling or rescheduling appointments.

Experience in obtaining Lab and Anthropometric measurements

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Marion County Health Department

1801 SE 32nd Ave Ocala Florida 34471

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.