882958 - JOBS AND BENEFITS ADMINISTRATOR - SES - 40023111

Requisition No: 882958 

Agency: Commerce

Working Title: 882958 - JOBS AND BENEFITS ADMINISTRATOR - SES - 40023111

 Pay Plan: SES

Position Number: 40023111 

Salary:  $55,000 - $65,000 

Posting Closing Date: 09/16/2026 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /   SES  

POSITION LOCATION:      Tallahassee, FL (relocation benefits are not available for this position) 

Jobs & Benefits Administrator - SES

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

This is a professional position working independently to provide technical and administrative assistance, processing, documentation, analysis, research and consultation for Department of Commerce (Commerce) Human Resource issues for the Local Workforce Development Board. The work involves management, directing, hiring, training, counseling, and corrective discipline of Commerce CareerSource staff. Works in support of the local board goals and in compliance with Commerce policies, procedures, and guidance. Serves as the senior Operations leader for Florida Commerce-funded workforce programs, between Local Workforce Development Board and Florida Commerce for all Florida Commerce staff and personnel matters. Providing operational, administrative, and programmatic oversight for Florida Commerce staff embedded within the local board.

“This position spends the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors”.

• Coordinates with Local Workforce Development Board in planning, organizing, and supervising the work of associates to ensure that quality, quantity and expectations are met including local workforce board, state and federal desired levels of achievement.
• Directly supervising Florida Commerce staff assigned to the local board.
• Ensuring compliance with all applicable Florida Commerce policies, federal and state regulations, and Local Workforce Development Board operating procedures.
• Provides leadership for the delivery of Wagner-Peyser Basic Labor Exchange services, ensuring high-quality customer service, operational consistency, and achievement of program performance goals.
• Overseeing program performance, service delivery, staffing, and continuous improvement initiatives for Florida Commerce-administered programs.
• Collaborates with Local Workforce Development Board leadership to integrate Florida Commerce staff, services, and performance objectives into the organization's overall workforce service delivery model.
• Serves as the primary point of contact with Florida Commerce on operational, staffing, programmatic, compliance, and workforce policy matters.
• Monitors program outcomes, identifies operational improvement opportunities, and implements strategies to improve efficiency, compliance, service quality, and customer experience.
• Prepares, posts and closes all local COMMERCE job vacancy announcements.
• Prepares all personnel documents for COMMERCE new hire packets and submits to COMMERCE for approval and processing.
• Coordinates with the Local Workforce Development Board managers on the evaluations of individual employees’ performance and prepares and enters annual performance appraisals in the People First System.
• Prepare monthly time audit reports to submit to Local Workforce Development Board Finance.
• Coordinates the submission of leave requests for employees to COMMERCE Human Resource Management.
• Coordinates the submission of Workers’ Compensation injuries of COMMERCE employees to AmeriSys and COMMERCE Human Resource Management. 
• Coordinates the submission of FMLA documentation with COMMERCE HR and Local Workforce Development Board.
• Receives, disseminates and facilitates the implementation and processing of all COMMERCE Administrative Directives from COMMERCE Human Resource Management.
• Partners with Local Workforce Development Board Human Resource on onboarding of COMMERCE new hires.
• Partners with Local Workforce Development Board Human Resource and COMMERCE Human Resource Management in handling all employee relations related to COMMERCE employees.
• Partners with Local Workforce Development Board Human Resource in providing COMMERCE employees with the required training to introduce and implement changes in policy and/or procedures.
• Distributes and discusses all pertinent information to COMMERCE employees in the center.
• Regularly compiles and/or reviews reports and statistics to ensure employees meet or exceed established performance goals.
• Reports, submits recommendations, and implements corrective and continuous quality improvement actions based on performance.
• Develop performance standards/expectations and ensure reviews are conducted timely and in accordance with personnel rules.
• Reviews and processes, timesheets, business reimbursements, etc., for all COMMERCE staff within the region.
• Perform internal monitoring of program related information and prepare corrective action plans for COMMERCE staff in coordination with Local Workforce Development Board management.
• Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations or suggestions for enhancements.
• Directly oversees the administration of all COMMERCE Human Resource Management activities.
• Responsible for maintaining working relationships with the Local Workforce Development Board and provide required continued services.
• Conduct regular staff meetings to ensure that associates have knowledge of and comply with applicable laws, rules, policies, procedures and established performance standards.
• Responsible for updating COMMERCE organization chart for COMMERCE staffing in Local Workforce Development Board and reporting to COMMERCE Human Resource Management.
• Responsible for updating all position descriptions and sending them to COMMERCE for approval.
• Provides technical assistance to Local Workforce Development board management on staffing, hiring practices and other personnel policies and procedures.
• Preparation of necessary reports and documents related to program and ensures completion and timeliness to appropriate person(s).
• Provides training to Local Workforce Development management staff on revised Department policies and administrative procedures.
• Provides leadership, builds teams, and supervises.
• Plans, analyzes and reviews work of assigned associates.
• Facilitate input and feedback from associates/employees through daily interaction, regular staff meetings and training.
• Reports, submits recommendations, and implements corrective and continuous quality improvement actions based on performance.
• Responsible for maintaining working relationships with the Local Workforce Board and providing required continued services.
• Supports workforce planning, staff development, organizational change initiatives, and cross-functional collaboration impacting Florida Commerce personnel and programs.
• Assists individual Florida Commerce employees with difficult problem areas by assisting and providing proper interpretation of applicable rules, etc.
• Responsible for seeing that reports are sent to the parent offices and makes recommendations to regional management team.
• Coordinates special activities/programs authorized by the local CareerSource centers’ managers and associates.
• Attend management team meetings.
• May work on special management assignments, serve on committees and perform other related work as assigned by the Local Workforce Development Board Management team or local CareerSource Executive Director.

Required Knowledge, Skills, and Abilities:

• Knowledge of basic leadership and mentoring skills.
• Knowledge of basic workforce plans and business/management principles.
• Knowledge of the labor exchange process
• Knowledge/experience using Microsoft Office applications, including Word, Excel, PowerPoint, Outlook
• Knowledge of the principles and techniques of effective communication
• Knowledge of the principles and techniques of effective customer service.
• Skilled in group presentations or workshop instruction and/or facilitation
• Ability to collect and organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
• Ability to conduct presentations in groups or individual settings.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to demonstrate leadership skills
• Ability to develop and maintain professional working relationships with management, co-workers, and the general public.
• Ability to interact with high-ranking representatives of local business and community organizations.
• Ability to listen, establish and maintain effective working relationships with others.
• Ability to maintain a professional demeanor and work ethic
• Ability to plan, organize and coordinate work assignments.
• Ability to prepare reports to include recording, evaluating and analyzing data.
• Ability to promote and market CareerSource programs and services.
• Ability to provide excellent customer services.
• Ability to supervise, motivate and provide direction in the activities of other to accomplish goals
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to utilize critical thinking/problem solving skills 
• Ability to utilize problem-solving techniques
• Ability to work effectively both independently and as part of a team and to collaborate
• Ability to work independently by planning, organizing and coordinating work assignments
• Ability to work within the region values and ethics

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Required to possess or attain the State of Florida Tier 1 certification within 60 days of hire the date.
• The incumbent is required to travel in the administrative area, as well as out of region, and must furnish own transportation.

Preferred:

• Advanced degree in related area from an accredited institution; experience in workforce and/or economic development.  

Pay:

$55,000 - $65,000 annually.

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:       

This is a professional position working independently to provide technical and administrative assistance, processing, documentation, analysis, research and consultation for Department of Commerce (Commerce) Human Resource issues for the Local Workforce Development Board. The work involves management, directing, hiring, training, counseling, and corrective discipline of Commerce CareerSource staff. Works in support of the local board goals and in compliance with Commerce policies, procedures, and guidance. Serves as the senior Operations leader for Florida Commerce-funded workforce programs, between Local Workforce Development Board and Florida Commerce for all Florida Commerce staff and personnel matters. Providing operational, administrative, and programmatic oversight for Florida Commerce staff embedded within the local board.

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:      

Central Florida is a thriving, diverse community and continues to grow, attracting development and new business. In Central Florida you will enjoy enviable weather to coincide with a multitude of events including entertainment and outdoor activities. You will have access to world-class health care and education. Enjoy small town living with close proximity to Orlando.

Central Florida is:

• Known for its proximity to beautiful beaches, theme parks, hotels, dining, museums, arts, music and natural resources (https://www.visitflorida.com )
• Home to major college campuses, University of Central Florida, Seminole State College, Valencia College and Rollins College.
• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.