ADMINISTRATIVE SUPPORT ASSOCIATE - 55013510

Requisition No: 878402 

Agency: Department of Transportation

Working Title: ADMINISTRATIVE SUPPORT ASSOCIATE - 55013510

 Pay Plan: SES

Position Number: 55013510 

Salary:  $46,750.12 - $55,000.14 

Posting Closing Date: 07/07/2026 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

849 / TOLLS ROADSIDE SYS SUPPORT

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

FULL-TIME

CONTACT PERSON: Denise Carrier

CONTACT PHONE NUMBER: 407-264-3882

CONTACT EMAIL ADDRESS: denise.carrier@dot.state.fl.us

HIRING SALARY: $2,1115.39/biweekly / $55,000.14 /annually

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

Candidates must be United States (U.S.) citizens or lawfully authorized alien workers.  Visa sponsorship is not available.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

ADMINISTRATIVE SUPPORT ASSOCIATE AND TURNPIKE ENTERPRISE

This position will support the Senior Toll Analytics Manager by conducting research, preparing reports, handling inquiries, and assisting with special projects that aid Turnpike operations. It involves managing correspondence, ensuring documents are accurately organized and retained per policy, and maintaining up‑to‑date knowledge of Turnpike programs to support decision‑making. The position also routes incoming inquiries, proofs and edits documentation, and helps optimize electronic file structures for efficiency.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

TURNPIKE ENTERPRISE AND Mile Post 263, Bdlg 5315 Ocoee, FL 34761

Annual Salary:

$55,000.14

Your Specific Responsibilities:

Responsible for assisting the Senior Toll Analytics Manager with special projects related to the operations of the Turnpike Enterprise, including financial and operational reporting, research and analysis, and internal and external inquiries to support the business units. Use discretion and good judgment while performing a variety of duties in a collaborative environment.

Investigate subject matter, secure information and prepare replies to correspondence and inquiries from individuals, elected officials, and other government agencies. Assist with proofing and editing correspondence, reports and other documentation. Compile and review data to support administrative decision-making. Complete special projects as assigned including reports, documents, research assignments, and technical aspects of various types of presentations. Maintain current information on Turnpike policies and programs and process routine matters within established policies.

Upload and organize documents in department databases, enhancing retrieval efficiency for team members. Assist to ensure that documents are scanned, stored, and/or purged in accordance with statute and Department document retention policies and procedures. Periodically review electronic folder/file structure for optimization/efficiency and validate that scanned documents are stored in proper locations.

Receive incoming calls and correspondence and route inquiries to the appropriate personnel for handling. Assist in the review and routing of inquiries received through the correspondence tracking tool utilized by the Department. 

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• Office procedures and practices.
• Personal computers and use of software to produce worksheets, reports, presentations, and correspondence.
• Creating documents to assist with work unit needs.

Skills in:

• Using Microsoft Word, Outlook, PowerPoint, Excel, SharePoint, and OneNote.

Ability to:

• Communicate effectively orally and in writing plan, organize and coordinate work assignments.
• To prepare reports and maintain records.
• Work and make decisions independently, manage time well.
• Compose correspondence.
• To work cooperatively as a team member and to contribute to the effective internal functioning of the operation.
• To focus and pay attention to detail.
• Use correct spelling, grammar and punctuation.
• Consistently maintain standards of strict confidentiality with respects to all matters and documents.
• Follow rules, regulations, policies and procedures.
• Exercise discretion and confidentiality.
• Establish and maintain effective working relationships with others.
• Deal tactfully and courteously with the demands of the public, press, and lobbyists.
• Review work for accuracy and quality of content.
• Use independent judgment in handling inquiries.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.