Human Services Counselor II - 64085992

Date:  Sep 18, 2023

OCOEE, FL, US, 34761

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 805701 

Agency: Department of Health

Working Title: Human Services Counselor II - 64085992

Position Number: 64085992 

Salary:  $1329.00 - $1440.00 Biweekly 

Posting Closing Date: 12/26/2023 






Class Title: Human Services Counselor II

Position Number: 64085992

Base Salary: $1329.00-$1440.00 Biweekly

Location: 475 Story Road Suite #1

                 Ocoee, FL 34761                         

DOH/Orange is a tobacco free agency

**NOTE: All responses provided to the qualifying questions for this advertisement must be verifiable on your State of Florida, Employment Application. All questions will be verified and must be documented on your application for it to be considered valid. **



This is an independent outreach professional that is responsible for providing coordinated intake and referral services to pregnant women, interconception women and infants and their families by providing knowledge, encouragement, linkages, and support necessary to maximize families' health, well-being, and self-sufficiency.  This position is responsible for striving to assure each participant's continued involvement in prenatal and child health care as well as other needed community home visiting services, including Healthy Start services, through actively engaging the participant and building on the families' strengths, assets and goals. This position conducts coordinates health care services for identified high risk participants via telephone calls. This position may also be required to conduct outreach and community engagement activities as warranted.


Makes telephone calls, home visits and or community visits ( i.e. Clinic settings, hospitals, pregnancy centers) to: pregnant women; parents of at risk infants and women between pregnancies (interconception) who have a loss, either through miscarriage/abortion, stillbirth/fetal death, infant death or have a baby adopted or removed from the home. Conducts initial intake of client's total medical and social needs through interview and observation.  Establishes rapport and develops relationships with families starting with initial screening and/or contact. Identifies, evaluates and assesses, in collaboration with families, their strengths, resources, needs, and priorities. Interprets and translates as (applicable) to provide education referrals and ongoing care coordination.   Facilitates planning and problem solving with participants and families.  Addresses identified risks and needs. Provides information, education, and encouragement needed to inform and/or motivate families to take steps necessary to change situations placing them at risk.  Promotes self-sufficiency and healthy outcomes through encouragement and motivation, reinforcement of health care regimen, anticipatory guidance, supporting home safety, enhancing parent-infant interaction, promoting continuation in health care promoting health literacy, and managing behavior concerns. Makes maximum use of community resources through information and referral. Develops and monitors the plan of care to assure that the concerns of families are addressed. Collaborates with other providers to assure continuity and coordination of care and advocates on behalf of the participant, including communicating to the providers, social workers, networking agencies and communicates the participant's strengths, needs, and feelings. Coordinates service delivery and caseload management in a manner that addresses the immediacy of the participants' needs and identified risks to improve outcomes.  Ensures client records are secured and confidentiality is maintained.  


Teaches preventive health care and reinforces health care regimen. Provides education and materials to individuals and/or families related to maternal child health (i.e. breastfeeding, nutrition, infant development, parenting skills, smoking cessation, family planning, safe sleep practices and inter-conceptual education).


Accurately codes and documents services, education and other pertinent information in participant’s electronic record. Completes and submits all administrative documents. Compiles and reconciles data and other information into reports as required.


Performs other related duties as requested


Knowledge of the theories and concepts of preventive healthcare.

Ability to access and prioritize service. Ability to communicate effectively. Ability to interview clients to identify needs.

Ability to actively listen to others.

Ability to provide information and referral services.

Ability to plan, organize and coordinate work assignments.

Ability to effectively communicate.

Knowledge of basic computer and keyboarding skills. Knowledge of methods of compiling, organizing, and analyzing data.

Minimum Qualifications:

  • A Bachelor’s degree from an accredited college or university or higher in social work, social sciences (psychology, human services,  biology, sociology) or a health-related field as nursing, health education, health planning or health care administration. College transcripts will be required for the successful applicant. 
  • Currently have a valid FL driver’s license or state identification card OR a valid driver’s license from another state (you will be required to get a FL driver license within 30 days of hire).
  • Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Emergency duties may also include in-state and/or out-of-state deployment

Preferred Qualifications:

  • One year of verifiable professional case management experience working with pregnant and/or parenting teens and/or women, infants and families.
  • One year of verifiable professional experience conducting interviews or assessments of clients in a Health or Social Services setting.


Florida Department of Health Mission, Vision, and Values:


To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.


To be the Healthiest State in the Nation.


nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.


Work Location: 475 Story Road Suite #1 Ocoee, FL 34761

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  • Annual and Sick Leave benefits;
  • Nine paid holidays and one Personal Holiday each year;
  • State Group Insurance coverage options, including health, life, dental, vision, and other     supplemental insurance options;
  • Retirement plan options, including employer contributions

(For more information, please click;

  • Flexible Spending Accounts;
  • Tuition waivers;
  • And more!

For a more complete list of benefits, including monthly costs, visit


Please be advised:


Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  



This position requires a security background check and/or drug screening and participation in direct deposit. A background screening will be completed on each applicant selected for a position designated as "sensitive" and a drug test will be conducted on each applicant selected for positions designated as "safety sensitive" in accordance with department policies (Background Screening DOHP 60-5-08 and Drug Free Workplace DOHP 60-9-99). . Any misrepresentations or omissions will disqualify you from employment consideration.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbent may be required to perform emergency duty before, during and/or beyond normal business hours and/or days. We request that all applications be completed online with People First. No faxed or mailed applications will be accepted by the agency. Applicants will be contacted directly if selected for an interview.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Orlando