SUNWATCH SUPERVISOR - 55012842

Requisition No: 871273 

Agency: Department of Transportation

Working Title: SUNWATCH SUPERVISOR - 55012842

 Pay Plan: SES

Position Number: 55012842 

Salary:  $75,000 

Posting Closing Date: 03/14/2026 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

849 / TOLLS ROADSIDE SYS SUPPORT

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

FULL-TIME

CONTACT PERSON: Alenda Baugh-Samuels

CONTACT PHONE NUMBER: 407-264-3776

CONTACT EMAIL ADDRESS: Alenda.Baugh-Samuels@dot.state.fl.us

HIRING SALARY RANGE: $2,884.62/biweekly  / $75,000/annual 

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

Candidates must be United States (U.S.) citizens or lawfully authorized alien workers.  Visa sponsorship is not available.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

SunWatch Supervisor / Turnpike Enterprise / Tolls Systems Support & Maintenance / Statewide Toll Equipment Maintenance

This position will ensure 24/7 operational continuity for Florida’s Turnpike Enterprise by overseeing SunWatch operations, monitoring critical roadside and tolling systems, and responding rapidly to incidents. It strengthens agency resilience by coordinating maintenance activities, validating system alerts, supporting emergency response efforts, and ensuring readiness during system changes and state emergencies. The role also enhances organizational performance through vendor coordination, staff development, and the creation and maintenance of standardized operational procedures that align with agency requirements and best practices.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

Turnpike Enterprise

Mile post 263, bldg. 5315

Ocoee, FL 34761

Annual Salary Range:

$75,000 

Your Specific Responsibilities:

Supervises the day-to-day operations of the SunWatch Operations Center staff, a 24/7 operation supporting the Toll Operations group for Florida’s Turnpike Enterprise and its facilities. Leads, coaches, and directs SunWatch staff; sets priorities, assigns work, manages shift coverage and on-call scheduling; ensures adherence to policies, rules, regulations, and procedures to maintain continuity of operations and service levels. Ensures adequate staffing and escalation readiness for critical incidents. Provides operational readiness and escalation support during installation, change implementation, cutovers, and go-live activities; participates in hypercare calls and post-change reviews to ensure operational stability. Supports emergency response efforts during state emergencies to ensure continuity of operations; participates in readiness drills and after-action reviews.

Reviews, validates, and assesses maintenance alerts and activity requests; attempts corrective actions where possible and escalates unresolved issues to the appropriate teams for resolution. Creates, updates, and reassigns Maintenance Activity Forms (MAFs), including manually creating work orders for issues that are not automatically generated; verifies alert accuracy before dispatching. Coordinates with field staff currently on duty and on-call personnel to ensure timely response and resolution of maintenance activities. Leverages system alerts and diagnostic tools to validate maintenance needs before dispatching resources.

Uses monitoring tools and dashboards/alerts to identify, report, respond, dispatch, and escalate issues in a timely manner; provides concise event summaries and updates on Priority 1 incidents to senior management. Monitors integrated systems including roadside toll collection equipment, associated servers, data centers, network integrity, and peripheral systems (e.g., generators, UPSs, physical security, fire alarms). Analyzes available data to validate alerts, distinguish false alarms, confirm issue status, and recommend process or tooling improvements when gaps are identified. Creates and manages tickets/work orders for issues reported via email or phone; ensures proper routing, documentation, and follow-through to resolution.

Develops, maintains, and routinely updates standard operating procedures (SOP)s for SunWatch operations; ensures revisions reflect current operational practices and compliance requirements. Identifies cross-team tasks within SOPs and coordinates ownership within the respective Roadside Toll Systems team. Aligns SOPs with industry best practices and vendor standards; ensures consistency across Roadside Toll Systems teams and drives continuous improvement of procedures.

Coordinates with internal teams and external vendors to ensure obligations are met and issues are addressed promptly. Performs periodic reviews on vendor monitoring teams and ensures incidents are attended to in alignment with Turnpike priorities. Escalates vendor performance issues to management and ensures alignment with contractual obligations.

Performs annual performance evaluations for direct reports and assists in development and training plans. Works with the Toll Systems Training Team and Florida Department of Transportation (FDOT) Performance Development to identify and deliver necessary training; coordinates and supports crosstraining efforts within the Roadside Toll Systems team.

Supports cross-training initiatives to enhance team flexibility and operational resilience.

Serves in times of emergency to support state response efforts and ensuring continuity of operations. 

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

toll collection systems

roadside equipment, servers, and associated subsystems; monitoring tools, alert dashboards, and diagnostic systems; and corrective and preventative maintenance processes.

Skills in: supervising technical staff in a 24/7 operational environment

 using monitoring tools to identify and escalate issues

 analyzing alerts and data to validate problems

developing and maintaining SOPs aligned with best practices.

Ability to: prioritize and manage multiple tasks in a fast-paced environment

coordinate corrective maintenance activities and ensure timely resolution

support installation, change, and go-live activities; communicate clearly and concisely both orally and in writing

collaborate effectively with internal teams and vendors

respond during emergencies to maintain continuity of operations

identify process gaps and recommend improvements to enhance operational efficiency.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Dep

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.