OPS SENIOR CLERK - 64964558

Requisition No: 838566 

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64964558

 Pay Plan: Temp

Position Number: 64964558 

Salary:  $15 to $17/hour 

Posting Closing Date: 10/10/2024 

Total Compensation Estimator Tool

Job posting category (Open Competitive)

Your Specific Responsibilities:

The position serves as an OPS Senior Clerk and works under the general supervision of the Public Health Services Manager A-SES, position 64057408, Clinical Services and provides professional support and technical assistance to the staff, community agencies, and to the general public.  The employee must exercise independent judgment, initiative, and excellent communication and motivation skills; interact courteously and professionally with internal (fellow co-workers) and external customers (clients/vendors/members of the community).  This position will work primarily at the Orange ity Clinic site but may occassionally be required to perform duties at other clinic sites within the Florida Department of Health in Volusia County based on clinic needs.

Excellent customer skills and professionalism in all interactions. Acts as Call Center Operator. Answers high volume incoming calls; schedules appointments accurately according to client need and appropriate schedule templates and transfers calls; speaks clearly and concisely, exercising tact and providing accurate information; accurately and efficiently; interacts positively and professionally with nurses and other clinic staff to assure client needs are met; accurately disseminates information to the general public concerning FDOH-Volusia services. 

Provides support in other clerical areas as needed; front desk, verifies and updates client demographics, insurance, income, accurately updates client HMS record as indicated, scans all required documents, correctly linking documents to client HMS record; performs accurate data entry into HMS and FL SHOTS; verifies immunizations in FL SHOTS and provides copies of immunization records to clients; accurately documents ‘No Shows’ in EHR.  

This position requires handling confidential client social security numbers to perform job duties. The above duties are performed according to FDOH Volusia policies and procedures and are periodically reviewed for accuracy and timeliness per medical record audits.  Excellent customer skills and professionalism in all interactions.  Receives requests for Release of Medical Records, scanning when necessary as well as providing copies of results. Documents in the EHR when providing results and logging the release according to HIPAA guidelines.  Immediately informs supervisor upon receipt of subpoenas or requests for medical records from law enforcement officers. Assists with data entry for outreach events and clinic services as needed.  Assists as needed with billing ensuring accurate application of the Sliding Fee Scale based on verification of client income; accurately completes billing of services in HMS based upon services provided in a timely manner; accepts payment for services from client, documents payment in HMS and issues receipt to client; accurately maintains a cash drawer, following FDOH Volusia’s cash drawer policies.  The above duties are performed according to FDOH Volusia policies and procedures and are periodically reviewed for accuracy and timeliness per medical record, billing, and cash drawer audits. 

Performs other related duties as assigned by supervisor. Completes timesheet, EARS, and mandatory training in a timely and accurate manner in accordance with agency policies. Attendance and participation in staff meetings/trainings Performs other related duties, including Emergency Duty.

Required Knowledge, Skills, and Abilities:

Ability to operate a multi-line telephone

Knowledge of general office procedure and practices

Ability to utilize a desktop computer

Qualifications:

Minimum -

Must have ability to operate a multi-line telephone

Must have knowledge of general office procedure and practices

Must have ability to utilize a desktop computer

Must two years of customer service work experience

Must have experience working in a healthcare setting

Must be familiar with any of the following database systems: HMS, FL SHOTS, FLMMIS

Preferred -

Ability to plan, organize and coordinate work activities

Ability to communicate effectively

Bilingual 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health - 775 Harley Strickland Blvd, Orange City Fl, 32763

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.