68020678 - SENIOR HUMAN SERVICES PROGRAM SPECIALIST

Requisition No: 879543 

Agency: Agency for Health Care Administration

Working Title: 68020678 - SENIOR HUMAN SERVICES PROGRAM SPECIALIST

 Pay Plan: Career Service

Position Number: 68020678 

Salary:  $1,726.92 - $2,078.08 Biweekly 

Posting Closing Date: 07/22/2026 

Total Compensation Estimator Tool

The primary function of this position is to provide a high level of professional expertise to a complex multi-program survey process.

This process will include State licensure requirements of certain health care facilities and programs in Florida and also certification requirements for participation under Medicare/ Medicaid.

Survey types may include but not be limited to certification, licensure, complaints, monitoring and revisits.

The incumbent may be required to perform these duties as team coordinator or individually.

When serving on multi-person team, the incumbent will primarily serve as a team coordinator.

At the discretion of Field Office Management, the incumbent in the position is required to complete the Surveyor Minimum Qualifications Test as required by Sections 1819(g)(2)(C)(ii) of the Social Security Act, as amended, and Article IV(B) of the Agreement pursuant to Section 1864 of the Social Security Act.

If the incumbent is a health professional licensed under Chapter 491, F.S. and they participate in nursing home surveys, they shall earn not less than 50 percent of the required continuing education credits in geriatric care.

This position has been identified as mission essential.

The incumbent in this position may be required to work during the weekend or on holidays.

In addition, mission essential personnel will be required to work during disasters, to include but not limited to, work before, during and/or beyond normal work hours or days in the event of an emergency.

Emergency work may involve the incumbent to work in another county or staffing location to assist other State Agencies with emergency work.

Emergency duties may include, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Participates in surveys of health care facilities/ programs to determine compliance with State and Federal regulations, in accordance with procedures set forth by CMS and the State of Florida. 

Coordinates with the team members in the survey process, as assigned. 

Performs survey tasks, documents findings, and prepares reports concerning regulatory compliance and makes recommendations for plans of corrective action, as appropriate. 

Performs follow-up visits to evaluate correction of deficiencies within mandated time frames, conducts complaint investigations and monitoring surveys.

Assist Field Office management with review of survey work as assigned.

Serves on special committees, tasks forces and special projects as assigned.

Participates in required training, as assigned; this includes as a participant or trainer, as determined by Field Office Management.

Participates in informal or formal legal proceedings related to survey work, as assigned. 

This may include informal dispute resolutions.

Performs other duties as assigned.

A good attendance record is essential for any individual in this position as the work involved occurs daily and is time-critical. 

The individual in this position is expected to report to work daily and on time. 

Leave must be requested in advance except in emergency circumstances not under the control of the employee.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:

•              Health insurance (i.e., individual and family coverage) to eligible employees

•              Life insurance; $25,000 policy is free plus option to purchase additional life insurance

•              Dental, vision and supplemental insurance

•              State of Florida retirement options, including employer contributions

•              Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida

•              Ability to earn up to 104 hours of sick leave annually

•              Nine paid holidays and 1 personal holiday each year

•              Opportunities for career advancement

•              Tuition waivers (accepted by major Florida Colleges/universities)

•              Student loan forgiveness opportunities (eligibility required)

•              Training opportunities

•              Flexible Spending Accounts

•              Shared Savings Program for select medical services

•              Lower copays for prescription drugs

•              Health and Wellness discounts

For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge, skills and abilities, including utilization of equipment, required for the position:

Knowledge of state licensure and federal certification survey requirements.

Knowledge of methods of compiling, organizing and analyzing data.

Ability to develop and implement various programs monitoring methodologies and techniques.

Ability to understand and apply applicable rules, regulations, policies and procedures.

Ability to prioritize workload.

Ability to plan, organize and coordinate work assignments.

Ability to establish and maintain effective working relationships with others.

Ability to communicate effectively.

Skills are needed in the techniques of oral communication, especially attentive listening; interview procedures; team dynamics; and methods of performance evaluations/reviews

Ability to utilize microcomputer equipment and software to enter, retrieve and manipulate data required to perform supervision of division licensure and certification functions

Ability to travel with or without accommodations.

Ability to lift up to 25 pounds on a regular basis (laptop computers, manuals, etc.) with or without accommodations.

MINIMUM QUALIFICATIONS REQUIREMENTS

Four years of professional experience in health, social, economic or rehabilitation programs is required.

A bachelor’s degree in a related field can substitute on year for year basis for the required experience as described above.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: LORRAINE HENRY 407-420-2502

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.