835584-GOVERNMENT OPERATIONS CONSULTANT II - 40043120

Requisition No: 835584 

Agency: Commerce

Working Title: 835584-GOVERNMENT OPERATIONS CONSULTANT II - 40043120

 Pay Plan: Career Service

Position Number: 40043120 

Salary:  $44,060.11 to $56,000 Annually 

Posting Closing Date: 11/26/2024 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /      CS
POSITION LOCATION:      Orlando, FL (relocation benefits are not available for this position) 

Government Operations Consultant II

Open
 

www.floridajobs.org/

Your Specific Responsibilities:

This is work planning and directing a consultative program to ensure coordination and efficiency among administrative, program, and operations aspects of service delivery and providing liaison and consultant capabilities for the solution of operational and management problems. The incumbent exercises independent judgement in creating or assisting in the formulation of policies and procedures that have significant impact in the administration of operations and personnel.

Conducts investigations of potential and/or alleged identity theft/fraud cases to determine their validity and whether referral for prosecution is warranted. Gathers and evaluates evidence and provides a summary of findings. Responsible for the preparation and filing of reemployment assistance fraud cases with the state attorney. To include, preparing cases for prosecution, presenting cases to a state attorney, providing courtroom testimony, and monitoring cases for necessary post-trial activity to ensure the conditions of restitution are being met.

Aid in the interpretation of Federal Regulations and the Florida Reemployment Assistance Law and prepares recommendations that insure uniformity of policies, instructions, directives, and other procedures regarding the Reemployment Assistance Program. Assist in creating policies and procedures for the Fraud Investigation Unit as needed.

Responsible for advising management regarding problems related to programmatic and operation issues. Drafts letters and reports and reviews and monitors statistical data relative to the Investigation Unit processes. Assists team members with questions along with handling escalated problems/issues. Responsible for remaining up to date on the trends in each circuit throughout the state. Provides coverage in the absence of an investigator and travel throughout the state as needed.

Assists in the resolution of inquires of a particularly complex or unusual nature from internal and external partners, elected officials, the Governor’s Office, attorneys, employers, and claimants which are associated with the reemployment assistance program processes. Creates special management reports upon request and creates training documents and assists with training fraud staff.

Required Knowledge, Skills, and Abilities:

• Knowledge of reemployment assistance law, rules, policies, and procedures.
• Knowledge of the methods of data collection and analysis.
• Ability to collect, evaluate, and analyze data to develop alternative recommendation, solve problems, document workflow, and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to conduct fact finding research.
• Ability to utilize problem solving techniques.
• Ability to understand and apply applicable rules, policies, and procedures relating to operational management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to travel.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required to travel.

Pay:

$44,060.11 to $56,000 Annually

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

This is a professional position responsible for the reporting, analyzing, investigation, determination of Reemployment Assistance Fraud under Florida Statute 443.071 and the investigation of Identity Theft regarding obtaining Reemployment Assistance benefits.

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Orlando is a magical city that is known for its warm weather and hospitality. With the moniker “The City Beautiful” there’s an incredible mix of fun things to do in Orlando that make it an ideal place to work, play and live. Central Florida receives around 60 million visitors a year who are all drawn by its family friendly atmosphere, amazing restaurants, I-Drive shopping and of course it’s world-famous theme parks Disney World, Universal Studios, Sea World. When not at the theme parks, you will find Orlando is home to several nature trails, nearby springs and over 100 lakes. Orlando is also one of the fastest growing metropolitan areas in state with major job industries in hospitality, health care and technology. From major sporting events to its cultural arts and theater performances, Orlando has something for everyone.

Orlando is:

• Home to major higher learning institutions such as: University of Central Florida (UCF), Valencia Community College (VCC), Rollins College, and Full Sail University
• Approximately 90 minutes from many amazing beaches
• Within a state having no state income tax for residents of Florida.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.