ADMINISTRATIVE ASSISTANT I - 79011189

Requisition No: 858518 

Agency: Business and Professional Regulations

Working Title: ADMINISTRATIVE ASSISTANT I - 79011189

 Pay Plan: Career Service

Position Number: 79011189 

Salary:  $1,336.92 Bi-weekly 

Posting Closing Date: 08/14/2025 

Total Compensation Estimator Tool

DIVISION OF HOTELS & RESTAURANTS
Administrative Assistant I
Position Number: 79011189

Hiring Salary: $1,336.92 Bi-weekly

**Open Competitive Announcement**

***Applicants must complete all fields in the Candidate Profile.  Work history, hours worked, and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

Our Organization and Mission

The Division of Hotels and Restaurants (H&R) licenses, inspects, and regulates public lodging and food service establishments in Florida under Chapter 509, Florida Statutes (FS). The division also licenses and regulates elevators, escalators and other vertical conveyance devices under Chapter 399, FS. The division’s three bureaus – Sanitation and Safety Inspections, Licensing and Elevator Safety – comprise a team of approximately 358 personnel fulfilling the regulatory obligations of the division throughout the state.

Our Mission is to protect the health and safety of the public by providing the industry with quality inspections and fair regulation.

The Work You Will Do

This position works independently to process, track, and maintain district records and files, research reports, licenses and other related inquiries, performs technology duties including extensive knowledge and use of Versa: Regulation and OnBase, responds to complaints and inquiries from the public, and performs duties of the AAII as needed.

Responsible for document imaging of all documents using On-base.  Responsible for creating files as assigned.  Inputs data, scans reports, files inspection reports, and retrieves and copies files as needed.

Answers a busy multi-line telephone and distributes messages/complaints to employees.  Researches or refers questions about inspection reports, license status or related inquiries.  Answers information calls accurately. Assist with taking and logging complaints and service requests; refers them to appropriate personnel.

Opens and date stamps all incoming mail.  Distributes mail to the proper section or employee.  Prepares and mails all outgoing mail.  Processes Certificate of Balcony Inspections by date stamping, copying, and returning stamped copies to the operators.  

Responsible for tracking food borne illness complaints.  Notifies the appropriate Department of Health personnel, if applicable, of the complaint.  Logs complaints and notifies inspector. 

Assists with preparation of district correspondence, and the preparation of recurring and special reports.  Maintains special files for the district as directed.

Performs assigned duties of the AAII in their absence, including the handling of revenue.

Process all revenue receipts i.e. Temporary Events. Maintain a log of receipts that are processed and sent to Headquarters. Provide temporary receipts booklets for inspectors as needed.

Perform other related duties as assigned.

Minimum Requirements:

• One year of general office experience; and
• One year of computer experience to include proficient use of Microsoft Word and Excel; and
• One year of customer service experience assisting customers on the telephone or in-person.

Knowledge, Skills & Abilities

• Knowledge of administrative principles & practices, and office procedures applicable to Division of Hotels & Restaurants. 
• Knowledge of the principles and techniques of effective communication.
• Ability to collect, track/retrieve & maintain data including but not limited to inspection reports and complaints. 
• Ability to communicate effectively orally and in writing. 
• Ability to establish and maintain effective working relationship with others.
• Ability to promote office efficiency & assist other staff as necessary to serve customers in a friendly and effective environment. 

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.
 

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.