ADMINISTRATIVE ASSISTANT I - SES - 64067751
Requisition No: 843541
Agency: Department of Health
Working Title: ADMINISTRATIVE ASSISTANT I - SES - 64067751
Pay Plan: SES
Position Number: 64067751
Salary: $1497.99 - $1826.92 Biweekly
Posting Closing Date: 12/24/2024
Total Compensation Estimator Tool
FLORIDA DEPARTMENT OF HEALTH
IN ORANGE COUNTY
JOB OPPORTUNITY ANNOUNCMENT
INTERNAL AGENCY APPOINTMENT
Class Title: Administrative Assistant I
Position Number: 64067751
Base Salary: $1497.99 - $1826.92 Biweekly
Location: 6101 Lake Ellenor Drive
Orlando, FL 32809
DOH/Orange is a tobacco free agency.
Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.
**NOTE: All responses provided to the qualifying questions for this advertisement must be verifiable on your State of Florida, Employment Application. All questions will be verified and must be documented on your application for it to be considered valid. **
YOUR SPECIFIC RESPONSIBILITIES:
This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.This position with the Orange County WIC Program is primarily responsible for supervision of the WIC Call Center which handles all incoming call for the 32,000 WIC enrollments with an average 500-600 phone calls each day.
|
|
Monitors performance metrics for the WIC Call Center. Obtains demographic and health data through telephone with current and potential WIC Program participants and inputs client information into the WIC system. Provides information regarding income eligibility to potential WIC program participants based on federal and state income guidelines and procedures. Schedules appointments for participants/potential participants through the WIC appointment system. Answers questions regarding access to WIC program services. Refers participants to appropriate health department services, other state programs and/or to applicable community agencies and organizations. Performs follow-up activities regarding referrals for WIC program services and for missed WIC program certification appointments. Instructs participant, parent/guardian in the proxy procedure, certification periods, and appointment policies. Instructs participant, parent/guardian in the redemption process of WIC Program checks and notifies participants of their rights and responsibilities as a WIC program participant.Maintains and orders the WIC agency’s supply of forms, pamphlets and literature and distributes to sites as needed. Attends and participates in staff development and training and required in-service training sessions, as well as regularly scheduled departmental staff meetings. Performs the duties and responsibilities of absent support staff at assigned duty station. Prepares and submits bi-weekly reports of time and services provided. Prepares request for travel reimbursement and submits according to pre-established departmental procedures. Performs other related duties as assigned.Whenever possible, the determination of income eligibility and/or nutrition risk eligibility and issuance functions must be separate in order to insure program integrity as stated in DHM 150-24, page 3-1, section 3-2. |
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of WIC computer system. Knowledge of inventory practices. Ability to record information accurately. Ability to communicate effectively. Ability to supervise others.
Knowledge of FDOH personnel practices and policies. Ability to set performance standards, complete performance reviews and work with employees to improve performance.
Knowledge of WIC program policies, procedures and practices. Ability to maintain records. Ability to plan, organize and work independently. Knowledge of inventory practices. Ability to record information accurately. Ability to communicate effectively. Ability to organize and conduct meetings. Skill inprofessional telephone etiquette.
Ability to learn about nutrition. Ability to communicate with others. Ability to present program information to others.
Knowledge of how to generate reports in the WIC data system. Ability to analyze data contained in reports.
Knowledge of People First. Knowledge of HMS. Knowledge of travel policies of FDOH Orange. Ability to meet deadlines.
Knowledge of Information Security and Privacy policy. Knowledge of process to archive records.
Ability to be flexible. Possess excellent computer skills including knowledge of MS Suite: Excel, Word, Outlook, and Teams. MS Window, Internet Explorere, People First, HMS, and WIC.
Minimum Qualifications:
- A current Florida Department of Health employee
- One year experience interviewing experience in healthcare or social service agency.
- One year experience training others.
- One year professional work experience performing bookkeeping, accounting and/or inventory management work.
- One year professional customer service experience in a health or social service agency.
- One year verifiable experience monitoring employees’ performances.
- One year professional experience leading a team and resolving complex issues.
- One year of administrative working experience.
- Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Emergency duties may also include in-state and/or out-of-state deployment.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Work Location: 6101 Lake Ellenor Drive, Orlando, FL 32809
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions
(For more information, please click www.myfrs.com);
- Flexible Spending Accounts;
- Tuition waivers;
- And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. A background screening will be completed on each applicant selected for a position designated as "sensitive" and a drug test will be conducted on each applicant selected for positions designated as "safety sensitive" in accordance with department policies (Background Screening DOHP 60-5-08 and Drug Free Workplace DOHP 60-9-99). . Any misrepresentations or omissions will disqualify you from employment consideration.
Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbent may be required to perform emergency duty before, during and/or beyond normal business hours and/or days. We request that all applications be completed online with People First. No faxed or mailed applications will be accepted by the agency. Applicants will be contacted directly if selected for an interview.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
ORLANDO, FL, US, 32809
Nearest Major Market: Orlando