COMPUTER SUPPORT TECH I - 73001143

Requisition No: 841217 

Agency: Department of Revenue

Working Title: COMPUTER SUPPORT TECH I - 73001143

 Pay Plan: Career Service

Position Number: 73001143 

Salary:  $44,852.76 / Annually 

Posting Closing Date: 11/25/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

General Tax Administration

Computer Support Tech I (Operations Analyst II)

Orlando

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program, Business Technology Office, Solutions Support Unit. The incumbent provides user support for the Audit and Collection Units, administers the Department's Local Area Network (LAN), and coordinates with the Information Services Program (ISP) to resolve technical issues related to hardware, software, communication components, and system security requirements. The incumbent also performs ongoing networking audits to ensure security compliance and system integrity.

MINIMUM REQUIREMENTS:  

• One year of experience providing technical support.
• Experience researching system issues and implementing system resolution.
• Professional experience supporting users in Microsoft Office Suite

SUBSTITUTIONS:

• College education or certification in an information technology field can substitute for the technical support experience on a year-for-year basis.

SPECIAL NOTES:

• This position requires travel to other service center locations. For all travel, you will use your own means of transportation. Travel costs will be reimbursed according to agency policy.

SALARY: The hiring salary for this position generally will not exceed $3,737.73 monthly/$44,852.76 annually.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Denise Northern, (850) 617-8444, Denise.Northern@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.