ELIGIBILITY SUPERVISOR - SES - 60047408 1

Requisition No: 863637 

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60047408 1

 Pay Plan: SES

Position Number: 60047408 

Salary:  $40,014.00 non-negotiable 

Posting Closing Date: 10/31/2025 

Total Compensation Estimator Tool

INTERNAL AGENCY PROMOTIONAL OPPORTUNITY

OPEN TO CURRENT DCF EMPLOYEES ONLY

This is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered. 

The position is located in Orlando (Orange County) 

The bi-weekly salary range for this position is $1,577.46 - $2,869.69. 

JOB DESCRIPTION:

The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.

Minimum Requirements:  

• • Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
    • OR an Associate degree or higher from an accredited college or university can substitute for the experience.
  • • OR 60 semester hours or 90 quarter hours can substitute for the experience.
  • Plus minimum of two years of processing experience in the Economic Self-Sufficiency Program as an Economic Self-Sufficiency Specialist II.

The following examples of work and the knowledge, skills and abilities are important for success in this role:

EXAMPLES OF WORK

• Supervise ESS Staff.
• Communicate with, motivate, train, and evaluate employees' performance; plan and direct their work.
• Review and analyze error-prone and complex cases to evaluate the quality and quantity of services.  
• Conduct training and mentor staff.
• Plan, evaluate, lead and guide staff towards continuous quality improvement. 
• Lead their team in such a manner that enhances customer service and the goals of the agency.

KNOWLEDGE SKILLS AND ABILITIES

• Excellent people skills.
• Knowledge of public assistance program objectives and policies
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing, and analyzing data
• Knowledge of applicable mainframe systems and software applications
• Excellent skills in operating a personal computer to include Office programs such as Microsoft Excel.
• Ability to supervise people
• Ability to coordinate the operations and activities of a unit
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs
• Ability to develop and deliver public presentations
• Ability to investigate complaints
• Ability to meet and deal with the public in a variety of situations
• Ability to compose documents involving technical information
• Ability to interpret and apply regulation materials
• Ability to prioritize and meet deadlines
• Ability to establish and maintain effective communication
• Ability to communicate effectively both orally and in writing
• Ability to apply ethical business practices

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.