ELIGIBILITY SUPERVISOR - SES - 60047408

Requisition No: 847012 

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60047408

 Pay Plan: SES

Position Number: 60047408 

Salary:  $40,014.00 non-negotiable 

Posting Closing Date: 02/24/2025 

Total Compensation Estimator Tool

INTERNAL AGENCY PROMOTIONAL OPPORTUNITY

OPEN TO CURRENT DCF EMPLOYEES ONLY

This position will serve as the supervisor of the Orlando Family Resource Center and must report to the office on a daily basis.

The position is located in Orlando (Orange County) and does not telework.

JOB DESCRIPTION:

This is professional work supervising Interviewing Clerks (SSR's). The primary duty of this position is to communicate with, motivate, train and evaluate employees' performance; plan and direct their work; and to lead their team in such a manner that it enhances customer service and the goals of the agency. Applicants should have excellent people and computer skills working with diverse populations within the Orange county area.

Minimum Requirements:  

• Be a current ESS employee in a position of ESS I or above.
• Have at least 2 years of experience in determining eligibility for public assistance programs (ESS Programs) including Temporary Cash Assistance, Food Assistance, and Medicaid.

The following examples of work and the knowledge, skills and abilities are important for success in this role:

EXAMPLES OF WORK

• Supervises Family Resource Center employees by assigning work, reviewing progress and assessing performance.
• Motivates employees to meet goals of the department, office and individual unit(s)
• Promotes mentoring and coaching of staff to ensure career development.
• Ensures training opportunities for staff in targeted areas.
• Schedules work assignments, sets priorities and directs the work of the staff.
• Evaluates employees using established evaluation criteria and responsibility identification.
• Meets on a regular basis with employees to share information, provide feedback and direct workflow.
• Serves as departmental representative at meetings and conferences.
• Develops and makes presentations at professional meetings and public information forums.
• Composes documents or correspondence involving social services program eligibility information and recoupment of overpayment of benefits; and provides information to the public.
• Reviews complex information relating to self-sufficiency policies and procedures, and ensures staff is aware of changes.
• Assists staff in the management and resolution of client complaints.
• Identifies and solves problems by gathering and applying information from a variety of materials or sources.
• Deals calmly and effectively in high stress situations such as deadlines, hostile individuals and high noise levels.
• Uses statistical information to evaluate performance standards; rewards and/or applies disciplinary action where appropriate.
• Develops management tools and other procedures to ensure the quality and timeliness of services to customers.
• Designs processes for completing work and managing client flow.
• Monitors casework to ensure proper benefit issuance.
• Uses case reviews, staff conferences and other sources to evaluate delivery of services and develops corrective action plans when required.
• Acts as a liaison between workers and management to facilitate organizational progress.
• Utilizes group resource knowledge to resolve issues and promote continuous quality improvement.

KNOWLEDGE SKILLS AND ABILITIES

• Knowledge of social services program objectives and operation procedures.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Knowledge of arithmetic.
• Skill in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit or office.
• Ability to interpret and apply complex information concerning policies and procedures related to social services eligibility.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to compose complex documents and correspondence.
• Ability to adapt to significant or sudden change.
• Ability to meet and deal with the public in a variety of situations.
• Ability to apply ethical business practices.
• Ability to communicate effectively orally.
• Ability to establish and maintain effective working relationships.
• Ability to evaluate and monitor service delivery.
• Ability to develop and implement corrective action plans.
• Ability to develop and deliver training.
• Ability to utilize problem-solving techniques.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.