Full-Time OPS Staff Assistant

Requisition No: 857810 

Agency: Financial Services

Working Title: Full-Time OPS Staff Assistant

 Pay Plan: Temp

Position Number: 4335006 

Salary:  $15.00 

Posting Closing Date: 08/14/2025 

Total Compensation Estimator Tool

*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****

CLASS TITLE: FULL-TIME OPS STAFF ASSISTANT (NON-SWORN POSITION)

DIVISION: CRIMINAL INVESTIGATIONS DIVISION

BUREAU: PUBLIC ASSISTANCE FRAUD

CITY: ORLANDO

COUNTY: ORANGE

The Criminal Investigations Division encompasses all law enforcement and forensic components residing within the Department of Financial Services. This advertisement is for the BUREAU OF PUBLIC ASSISTANCE FRAUD. This advertisement is for a FULL-TIME OPS STAFF ASSISTANT position which is a NON-SWORN OPS position.

Click here for additional information about the Department of Financial Services, Criminal Investigations Division.

SPECIAL NOTES:

TO APPLY FOR THIS POSITION, SUBMIT A STATE OF FLORIDA EMPLOYMENT APPLICATION VIA PEOPLE FIRST AND SUBMIT A SUPPLEMENTAL APPLICATION TO THE FOLLOWING EMAIL ADDRESS: cidhiring@myfloridacfo.com                        

Click here for Supplemental Application.

QUESTIONS

Job Line Phone number: (850) 413-4063

This supplemental application MUST be received no later than five (5) business days after the closing date of this advertisement in order to be considered for this position.

Requirements:

• High School Diploma or its' equivalent.
• VALID Driver’s License from the Department of Safety and Motor Vehicles.

• Proficient in Microsoft Office (Outlook, Word, & Excel).
• Strong written and oral communication skills

Preference:

• Special consideration may be given to eligible candidates who have bilingual verbal and written skills that meet a critical need of the agency’s mission.

Candidate Profile (application) must be completed in its entirety. Please read below:

• Please include the names and phone numbers for the supervisor(s) and/or Human Resource Department for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.

• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement “See Resume”.
• Each field (address, city, and state, dates, phone numbers, etc.) should be completed.
• If claiming Right to Interview, candidate MUST attach a copy of your official layoff letter when applying.
• Upon the selection of the top candidate, a current supervisory reference contact will be required.

Experience and education requirements must be met at the time of application submission to be considered

This position requires a security background check, including fingerprint as a condition of employment.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

WHAT IS OPS EMPLOYMENT?

Other Personal Services (OPS) employment is a temporary employer/employee relationship used solely for accomplishing short term or intermittent tasks. OPS are at-will employees and are subject to actions such as pay changes, changes to work assignment and terminations at the recommendation of the employer. OPS employees are paid for the number of hours they work. OPS employees do not receive paid leave, or paid holidays. OPS staff have the potential for health insurance benefits and participation in the Deferred Compensation investment retirement program.

WHAT IS THE SELECTION PROCESS?

Selection is a three-to-six-month process where the successful applicants MUST PASS the Oral INTERVIEW and CJSTC background prior to beginning.

Our Salary & Benefits

• State of Florida 401(a) FICA Alternative Plan - mandatory
• Workers’ Compensation - mandatory
• Reemployment Assistance (Unemployment Compensation) - mandatory
• Participation in state group insurance (must meet eligibility requirements. Consult with People First or the servicing Human Resource Office for details.)
• Deferred Compensation - voluntary
• Employee Assistance Program – voluntary 

For a more complete list of benefits, visit https://www.mybenefits.myflorida.com/.

CLICK HERE FOR TOTAL COMPENSATION ESTIMATOR

Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to perform basic arithmetical calculations.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• working relationships with others.
• Knowledge of office procedures and practices.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of the methods of data collection.
• Knowledge of basic arithmetic.

BRIEF DESCRIPTION OF DUTIES:

Incumbent of position is a member of DFS’ Disaster Response Team and, in that capacity, may be required on short notice to perform duties and necessary attendant travel in support of disaster relief efforts.

• Assist supervisor with collecting and printing documentation used during the screening process.
• Assist the supervisor with preparation of final reports to be submitted to appropriate adjudicating authority.
• Assist supervisor with the review of CCIS to determine if SAO or Court Action is available to update SAO information. Add appropriate documentation to the case management system.
• Assist supervisor with the review of DCF data systems to determine if Final Orders are available to update ADH information.
• Review, date stamp, and distribute all incoming mail. During Supervisor's absence, ensure time restrictive correspondence is handled appropriately.
• Maintain inventory of required supplies and request replenishment.
• Assist supervisor with maintaining a file room. Prepare, monitor, and maintain files of correspondence, administrative forms, and investigative files ensuring accuracy of records.
• Assist supervisor with in-house record disposition process.
• Maintain and submit monthly vehicle and postage logs. Assist with the input of travel and vehicle data.
• Answer telephones, screen and direct incoming calls and take messages in accordance with Department policies and procedures.
• Receives visitors, maintains visitor control, and initiates proper action pertaining to visitor requests.
• Operates, maintains, and utilizes office machines and equipment in a safe and operationally efficient manner as prescribed by on-the-job training and manufacturer’s recommended guidelines.
• Utilize all Department approved computer software, including, but not limited to Microsoft Word, Excel, and Access
• Performs other Duties as Required.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.