GOVERNMENT OPERATIONS CONSULTANT II - 40034432

Requisition No: 836281 

Agency: Commerce

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 40034432

 Pay Plan: Career Service

Position Number: 40034432 

Salary:  $44,060.11 

Posting Closing Date: 10/06/2024 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /      CS
POSITION LOCATION:      Tallahassee, Orlando, Ft. Lauderdale, FL (relocation benefits are not available for this position) 

GOVERNMENT OPERATIONS CONSULTANT II
INTERNAL

www.floridajobs.org/

Your Specific Responsibilities:

This is work assisting the planning and directing with a consultive program to ensure coordination and efficiency among administrative, program and operational aspects of service delivery and providing liaison and consultant capabilities for the solution of operational and management problems.   This associate exercises independent judgment in formulating or assisting in the formulation of policies and procedures that have significant impact in the administration of the reemployment assistance program. 

Analyze adjudication reports, dashboards, quality, and performance for trends, outliers, improvements, and recommendations. Analyze processes and procedures to make recommendations to Adjudication leadership that improve first pay and timeliness rates, improve fact-finding outcomes, increase auto-adjudication rates, improves employer/TPA processes, increases process automation rates, reduces manual effort, improves training outcomes, reduce appeals reversals rates, and improves and/or enhances Reconnect performance related to Adjudication and RA program. Conducts and participates in on-site reviews of reemployment assistance operations.  Prepare performance review reports for management. Troubleshoots difficult cases in connection with all aspects of the Adjudication, interacting with claimants, employers/TPA’s, and reviewing difficult issues involving RA.  Serves as a consultant to management in regard to ensuring that associates receive appropriate programmatic and technical training commensurate with their job responsibilities and monitors the development of associates. 

Reviews policy, procedures, and guidelines with regard to the Reemployment Assistance program.  Aids in the interpretation of the Florida Reemployment Assistance Law and Federal Regulations pertaining to reemployment assistance.  Provides guidance and counsel to management in regard to problems and policies related to programmatic and operational issues and prepare recommendations that aid in the development of uniform policies, instructions, directives, and other procedures in regard to the Bureau of Adjudication.  Assists with developing methodology to be used in reviewing and evaluating processes, analyzing data, defining problems, and developing models to arrive at solutions.  Coordinates with agency sections in establishing procedures to be used in obtaining statistical data for evaluations. Drafts letters, reports and statistical data relative to the adjudication performance. Provides analysis of reports, dashboards, data, key performance indicators, metrics, and outcomes to determines trends and makes recommendations for corrective actions, when appropriate.

Review and provide technical assistance and consult with Adjudication leadership regarding performance of RA statewide processes and federal programs.   Aids in the interpretation of the Florida RA Law and Federal Regulations pertaining to reemployment assistance.  Advises Adjudication leadership management in regard to problems and policies related to programmatic and operational issues and prepares recommendations that insure uniformity of policies, instructions, directives, and other procedures in regard to the RA program. 

Performs other related duties as required.

Required Knowledge, Skills, and Abilities:

• Knowledge of reemployment assistance law, rules, policies and procedures.
• Knowledge of the methods of data collection and analysis.
• Ability to collect, evaluate, and analyze data to develop alternative recommendation, solve problems, document workflow, and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to conduct fact finding research.
• Ability to utilize problem solving techniques.
• Ability to understand and apply applicable rules, policies, and procedures relating to operational management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required.

Preferred:

At least one year of professional experience in a reemployment assistance or workforce program.

Pay:   $44,060.11 annually

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

This is work assisting the planning and directing with a consultive program to ensure coordination and efficiency among administrative, program and operational aspects of service delivery and providing liaison and consultant capabilities for the solution of operational and management problems. This associate exercises independent judgment in formulating or assisting in the formulation of policies and procedures that have significant impact in the administration of the reemployment assistance program.  

The Difference You Will Make:

Review and provide technical assistance and consult with Adjudication leadership regarding performance of RA statewide processes and federal programs.   Aids in the interpretation of the Florida RA Law and Federal Regulations pertaining to reemployment assistance.  Advises Adjudication leadership management in regard to problems and policies related to programmatic and operational issues and prepares recommendations that insure uniformity of policies, instructions, directives, and other procedures in regard to the RA program. 

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:     

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

FORT LAUDERDALE:

Only 30 miles north of Miami, the City of Fort Lauderdale is known as the “Venice of America” because of its extensive canal system. Fort Lauderdale is eighth largest city in Florida and boast 300+ days of sunshine, over 300 miles of waterfront and 24-miles of golden beaches. Fort Lauderdale is also home to Port Everglades which is one of the busiest cruise ports in the world and is a hub for international business, tourism and many other diverse industries. One of the best places in Florida for families to relocate to, Broward County has the sixth largest public-school system in the nation and is home to some reputable institutions including Broward College, Florida Atlantic University and Florida International University. With a myriad of businesses, hotels, restaurants, shopping and attractions available for residence and tourist Fort Lauderdale has a little something for everybody.

ORLANDO:

Orlando is a magical city that is known for its warm weather and hospitality. With the moniker “The City Beautiful” there’s an incredible mix of fun things to do in Orlando that make it an ideal place to work, play and live. Orlando is also one of the fastest growing metropolitan areas in state with major job industries in hospitality, health care and technology. From major sporting events to its cultural arts and theater performances, Orlando has something for everyone.

Orlando is:

• • Home to major higher learning institutions such as: University of Central Florida (UCF), Valencia Community College (VCC), Rollins College, and Full Sail University
  • Approximately 90 minutes from many amazing beaches
  • Within a state having no state income tax for residents of Florida.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.