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Date:  Sep 5, 2022

ORLANDO, FL, US, 32805

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 659242 

Agency: Department of Health

Working Title: HUMAN SERVICES COUNSELOR III - 64005596

Position Number: 64005596 

Salary:  $1,280.00 - $1,440.00 Biweekly 

Posting Closing Date: 12/12/2022 






Class Title: Human Services Counselor III

Position Number: 64005596

Base Salary: $1,280.00 - $1,440.00 Biweekly

Location: 832 West Central Boulevard – Sunshine Care Center

                   Orlando, FL 32805                    


**DOH – Orange is a tobacco free agency.


**This advertisement may be used to fill future vacancies as they become available.


**NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **



  • Verifiable professional experience in HIV case management, RWHAP eligibility processes, peer mentoring
  • Willing to work with infectious disease patients (STDs/HIV/TB)
  • Valid FL Driver’s License and access to a personal vehicle.
  • At least 6 months verifiable experience working with electronic disease surveillance systems or electronic medical records systems
  • Completion of HIV 500/501 course within 6 months of hire.
  • Completion of Medical Case Management AETC Southeast AIDS Education course within 6 months of hire
  • Emergency Duty



  • Associate degree or higher from an accredited college/university or clinical degree (RN, LPN, etc.).
  • Knowledge of HHS agencies such as Department of Health and Health Resources and Services Administration (HRSA).
  • Experience conducting program assessments and home visits, as well as training sessions for Ryan White HIV/AIDS Program recipients.
  • Current HIV 500/501 certification
  • Current Medical Case Management AETC Southeast AIDS Education certification



This is a highly responsible position in the HIV Program at the Sunshine Care Center (SCC) of the Florida Department of Health in Orange County. The incumbent serves as a Referral Specialist for the Ryan White HIV/AIDS Program (RWHAP) ensuring all clients of the Sunshine Care Center (SCC) have access to clinical and support services. Incumbent works in partnership with public and private partner agencies and stakeholders, and other HIV/AIDS Service Organizations (ASO’s) including Community Based Organizations (CBO’s). Incumbent reports to the RWHAP Manager. 


Staff will establish and maintain a maximum caseload of 150 and provide services in accordance with all HRSA and RWHAP service standards.  Staff will provide at a minimum six (6) direct client services daily per provider schedule and accurately and timely complete and document all client encounters in HMS, State, RWHAP systems (Provide), and any other system as determined by the program. Staff will complete financial eligibility determination in accordance with State of Florida requirements for clients of SCC and DOH-Orange.  Staff will complete the Referral Determination Assessment (RDA) and refer clients with higher acuity to an intensive case manager within the timeframes established by the service standards, State of Florida, RWHAP, and HRSA policies.


Staff will ensure that all Clients are screened for other payor sources including, but not limited to, Medicaid, Medicare, or other available public or private programs.  Staff will verify income, residence, clinical status, recertify, and unenroll appropriate clients in time frames as specified by HRSA, RWHAP, and State of Florida standards and per those protocols set forth. Staff will demonstrate active collaboration with other agencies to provide referral to the full spectrum of HIV-related or other needed services, and shall maintain knowledge of local, state, federal, and other services available for people with HIV.


Staff will contact clients regarding appointment reminders and adherence to care. Contact may be face-to-face, by telephone, mail, or home visits as per client and program needs. Staff will provide HIV/AIDS health education and advocacy to address medical and treatment adherence, psychosocial needs and paths to access resources. Staff will assist consumer with determining provider preference and arrange for delivery of coordinated services to meet client’s needs and Service Standards in accordance with HRSA measures (i.e., medical issues/conditions surrounding adolescent’s health). Staff must link consumers to culturally sensitive treatment adherence medical care and work closely with person with HIV to ensure clients have adequate medical services.


Staff must maintain subject matter expertise for assigned duties and participate in all training activities and attend meetings as required by the program. Staff will actively participate in clinical care team activities for all clients as directed by the program.





  • Ability to document work products completely and accurately.
  • Ability to plan, organize and coordinate work assignments in a timely manner.
  • Skilled in methods to collect data and ability to ensure high data quality.
  • Skilled in data analysis and interpretation.
  • Ability to communicate effectively both orally and in writing.
  • Ability to communicate effectively with coworkers and stakeholders.
  • Skilled in data analysis and interpretation.
  • Ability to complete reports in a timely manner.
  • Ability to effectively utilize basic computer equipment and programs, office equipment, and epidemiology programs, including MS Word, Excel, Access, PowerPoint, Publisher.
  • Ability to design quality improvement projects and analytical assessments.
  • Ability to utilize problem-solving techniques.





Florida Department of Health Mission, Vision, and Values:


To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.


To be the Healthiest State in the Nation.


I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.


The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  • Annual and Sick Leave benefits;
  • Nine paid holidays and one Personal Holiday each year;
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
  • Retirement plan options, including employer contributions

(For more information, please click;

  • Flexible Spending Accounts;
  • Tuition waivers;
  • And more!

For a more complete list of benefits, including monthly costs, visit


Please be advised:


Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: 


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Orlando