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Date:  Sep 19, 2022

ORLANDO, FL, US, 32805

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 625084 

Agency: Department of Health


Position Number: 64006933 

Salary:  $1,402.60 - $1,840.00 Biweekly 

Posting Closing Date: 10/26/2022 







Class Title: Human Services Program Consultant II

Position Number: 64006933

Base Salary: $1,402.60 - $1,840.00 Biweekly

Location: 832 West Central Boulevard – Sunshine Care Center

                   Orlando, FL 32805                   


**DOH – Orange is a tobacco free agency.


**This advertisement may be used to fill future vacancies as they become available.


**NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **




  • Verifiable professional experience in medical case management.
  • At least 6 months verifiable experience working with electronic disease surveillance systems or electronic medical records systems
  • Valid FL Driver’s License and access to a personal vehicle
  • Completion of Ryan White HIV/AIDS Program Intensive Case Management Program within 6 months of hire
  • Completion of HIV 500/501 course within 6 months of hire.
  • Completion of Medical Case Management AETC Southeast AIDS Education course within 6 months of hire
  • Emergency Duty












This is a highly responsible position in the Ryan White HIV/AIDS Program (RWHAP) at the Sunshine Care Center (SCC) of the Florida Department of Health in Orange County. The incumbent serves as the Intensive Case Manager for clients accessing services directly at the Sunshine Care Center (SCC) clinic, and from other public agencies who refer clients for HIV services. Incumbent works in partnership with partner Counties, and other AIDS Service Organizations (ASO’s), including Community Based Organizations (CBO’s). Incumbent reports directly to the Supervisor of Case Management.


Staff will establish and maintain a caseload of no more than 35 clients and updated case information for each client at least every three months and keep all records in accordance with the local Service Standards and the confidentiality and security protocols and procedures of the DOH-Orange and Sunshine Care Center (SCC). Staff will provide at a minimum five (5) client services daily per provider schedule and accurately complete and scan documents into the HMS, State and RWHAP systems (CAREWare and Provide). Staff, in coordination with SCC Referral Specialist, Peers, Patient Navigators, and ADAP, EIS and other stakeholder units, will ensure RWHAP Eligibility determination in accordance with most current Florida HIV procedure manual and funding source requirements for the Eligible Metropolitan Area (EMA) and other public agencies that refer clients for HIV services at Sunshine Care Center (SCC).  Staff will accurately complete, maintain, and update all documentation related to case management.


Staff will accurately complete and document within 24 hrs of initial client contact the Plan of Care in an interactive face-to-face interview and monitor progress and sustainability of the Plan of Care through regular contact with client as determined by the Intensive Case Management Service Standards (SS) and current programmatic policies.  Contact must be made to clients regarding appointment reminders and adherence to care. Contact may be face-to-face, by telephone, mail or home visits as needed. Minimum standard is 4 contacts/month with at least 2 being face‐to‐face.  Upon viral suppression 3 contacts/month with at least 1 being face‐2‐face.


Staff will provide regular follow up with client’s treatment adherence, medical care, detox, substance abuse, mental health treatment, legal services, and the ability to live independently. Staff will provide HIV Health Education & Risk Reduction services and advocacy to address medical and treatment adherence, psychosocial needs and paths to access resources. Staff will assist client with determining provider preference and arrange for delivery of coordinated services to meet client’s needs and Service Standards in accordance with all RWHAP.  Staff must link clients to culturally sensitive treatment adherence medical care and work closely with persons with HIV to ensure clients have adequate medical services.


Staff will document all clients’ contact activities in HMS, CAREWare, and Provide, and any additionally required databases or systems, in accordance with established guidelines for reimbursement for case management efforts that affects Client Service Record (CSR), Employee Activity Records (EARS), Ryan White Program Services Report (RSR) and HRSA Quality Measures, and any additional required reports.


Staff must maintain subject matter expertise for assigned duties and participate in all training activities and attend meetings as required by the funding source and Program Manager.  Staff will provide input/client update at the SCC Providers Meeting as scheduled or provide updated information to be address at the meeting to the OSMCM Supervisor during period of absence.  


Staff will work cooperatively with others, keeps others informed of necessary and factual information, and foster teamwork across all work units. Staff will produce reports, correspondence and other work products which meet the intended objectives.


Demonstrate competencies through knowledge and application of PDCA (plan, do, check) model. Performs other job duties as needed.




  • Ability to document work products completely and accurately
  • Ability to plan, organize and coordinate work assignments in a timely manner.
  • Skilled in methods to collect data and ability to ensure high data quality.
  • Skilled in data analysis and interpretation.
  • Ability to communicate effectively both orally and in writing.
  • Ability to communicate effectively with coworkers and stakeholders.
  • Ability to complete reports in a timely manner.
  • Ability to effectively utilize of basic computer equipment and programs, office equipment, and epidemiology programs, including MS Word, Excel, Access, PowerPoint, Publisher, statistical software, syndromic surveillance system.
  • Ability to design complex research projects and analytical assessments.
  • Ability to utilize problem-solving techniques.





Florida Department of Health Mission, Vision, and Values:


To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.


To be the Healthiest State in the Nation.


I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.



The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  • Annual and Sick Leave benefits;
  • Nine paid holidays and one Personal Holiday each year;
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
  • Retirement plan options, including employer contributions

(For more information, please click;

  • Flexible Spending Accounts;
  • Tuition waivers;
  • And more!

For a more complete list of benefits, including monthly costs, visit




Please be advised:


Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: 


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Orlando