Date:  Sep 19, 2023

ORLANDO, FL, US, 32801

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 801929 

Agency: Agency for Persons with Disabilities


Position Number: 67016203 

Salary:  $36,178.74 - 40,000.22 Annually 

Posting Closing Date: 09/25/2023 


 POSITION: Human Services Program Specialist - Career Service

WORKING TITLE: Supported Living Liaison


POSITION NUMBER: 67016203         


CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.


The Agency for Persons with Disabilities works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities. APD provides critical services and supports for customers with developmental disabilities to reach their full potential. The Agency serves people with spina bifida, autism, Down syndrome, children ages 3-5 at high risk of developmental disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities. There is no charge or co-payment for services provided through the Agency.



$36,178.74 – 40,000.22                   $1,391.49 – $1,538.47 Biweekly.



This advertisement is for a Career Service position located in APD’s Central Region In Orlando, FL.



Employees of the Agency for Persons with Disabilities are required to demonstrate total commitment to outstanding customer service. This includes, but is not limited to, always acting in a responsive, professional, courteous manner with the employees, customers, and public we serve at all times.


Duties and responsibilities include, but are not limited to, the following:

This is a professional position responsible for independently performing a variety of activities related to quality assurance, improvement and enhancement of provider service delivery practices, training and education, customer service, investigations and recoupment of funds, and networking, communicating, and collaborating with others while upholding HIPAA requirements.  The incumbent's duties include, but not limited to, the following:


Tracks and reviews all peer organization provider monitoring reports, addresses all findings through technical assistance/remediation, follows-up through resolution.  Requests plan of remediation as needed, obtains documented evidence of provider corrections to 100% of the review findings. Tracks, calculates, negotiates, and processes recoupment following the Agency’s policies and procedures.


Tracks, investigates, addresses, and documents all service delivery grievances/complaints, suspicions of misuse of funds, fraud, programmatic violations, incident reports, protective services investigations, and follows-up through to resolution.  Ensures completion of a Plan of Remediation and obtains documented evidence of provider corrections and improvements.  Makes recommendations for further action on the provider status as needed.


Requests provider records and conducts audits as needed.  Writes findings summary with recommendations and performance patterns/trends.  Addresses findings with provider at technical assistance/remediation, follows-up with provider for Plan of Remediation completion and obtains documented evidence of corrections/improvements to 100% of the findings.


Reviews and researches provider billing claims.  Identifies and tracks billing discrepancies and violations and takes appropriate action to include recoupment of funds.  Tracks recoupment until all funds are reimbursed to the program/AHCA.  Uses ABC, FMMIS, and iConnect proficiently.


Reviews, investigates, addresses, and documents/tracks all types of alerts within 24 hours of receipt.  Follows Agency’s protocols toward resolution and full implementation of corrections/improvements.


Makes and tracks referrals to Medicaid Program Integrity at Agency for Health Care Administration and to the Medicaid Fraud Control Unit from the Office of the Attorney General as needed and conducts referral follow-up.


Facilitates quarterly supported living meetings and maintains data for performance indicators, trends and issues.

Provides or arranges for supported living training.

Provides technical assistance/monitoring for supported living services.

Receives referrals for supported living services.

Promotes and develops supported living arrangements with providers.


Processes and approves/denies all requests for supported living start-up funds and emergency stipends.  Facilitates quarterly supported living meetings.


Participates in meetings, conference calls, training, workshops/workgroups, and other miscellaneous activities as needed.  This includes Qlarant quarterly meetings, and Region’s Quality Management meetings.


Works on special projects and other assignments through to completion and meeting deadlines; performs other duties as assigned.



  • Ability to: Analyze the effectiveness of service programs and identify resources or adjustments needed to meet needs.  Ability to plan, organize, coordinate work assignments and to communicate effectively with staff and others. Ability to travel for work purposes.
  • Knowledge of: Microsoft Office software experience



Valid driver's license or other efficient means of transportation to travel for work purposes?




Applicants must complete all fields in the Candidate Profile, including their work history with the month and year, to qualify for this position. 

Responses to Qualifying Questions must be verifiable in the Candidate Profile, and “see resume” will not be considered an acceptable response.

Resumes and other documentation can be attached to provide additional information, but these will not replace the required completed Candidate Profile.



If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.



As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program.  Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.



It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens, and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process.  If assistance is needed to apply for this position, please call the people first service center at 1-877-562-7287. 

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Orlando