INVESTIGATION MANAGER - SES - 64085709

Requisition No: 854146 

Agency: Department of Health

Working Title: INVESTIGATION MANAGER - SES - 64085709

 Pay Plan: SES

Position Number: 64085709 

Salary:  $52,859.88 - $65,455.52 

Posting Closing Date: 06/10/2025 

Total Compensation Estimator Tool

Department of Health

Division of Medical Quality Assurance

Bureau of Enforcement

Investigative Services Unit – TBA Field Office

Open Competitive Opportunity

Your Specific Responsibilities:

The Florida Department of Health, Division of Medical Quality Assurance (MQA), is seeking a strategic leader to serve Central District Manager, supporting regional investigative operations across 4 field offices in central Florida to ensure Florida’s health care system remains a premier model of safety and compliance. This role plays a vital part in protecting the public from unlicensed practitioners, facilities, and unsafe practices. In close partnership with the Assistant Chief and Bureau Chief, you will help lead the Investigative Services Unit, guiding a large team of investigators, inspectors, and support staff. Your leadership will uphold the integrity of the health care system by enforcing laws, promoting compliance, and ensuring timely, high-quality investigations and inspections.

• Operational and Investigative Oversight: Manage day-to-day operations of the Investigative Services Unit, including complaint investigators, facility inspections, and administrative enforcement activities. Lead four Investigation Managers and their investigative teams, ensuring accountability, consistency, and adherence to statutory requirements. Coordinate with the Assistant Chief and Bureau Chief to execute enforcement actions related to unlicensed activity, facility compliance, and professional misconduct. 
• Team Leadership and Performance Management: Coach and develop front-line supervisors and staff across the region, establishing high-performance expectations that align with Enforcement’s strategic goals and providing regular feedback. Ensure effective onboarding, training, and continuing education for investigative personnel. Contribute to a culture of collaboration, excellence, and innovation in enforcement operations.
• Policy Implementation and Process Improvement: Assist in developing and implementing policies, standard operating procedures, and quality assurance initiatives to ensure investigatory consistency statewide. Participate in cross-functional improvement teams with the Director’s Office and the Bureaus of Health Care Regulation and Operations to streamline workflows and enhance enforcement efficiency. Leverage data and performance metrics to identify operational trends, risks, and areas for improvement.
• Stakeholder Engagement and Cross-Agency Collaboration: Liaise with the Prosecution Services Unit, Office of General Counsel, Office of the Attorney General, and other enforcement partners to ensure timely and complete case processing. Collaborate with state, local, and federal law enforcement and regulatory bodies on enforcement matters. Represent the Bureau in meetings with internal leadership, external stakeholders, and professional organizations when needed. Responds to public inquiries and delivers informational presentations before business organizations, societies, and consumer groups. 
• Administrative Budgetary Support: Support the Bureau Chief in preparing budget reports, staffing plans, and resource allocations to ensure optimal operations and adherence to Department policies. Oversee personnel actions, including recruitment, selection, and performance evaluations, in coordination with Human Resources and the Bureau Chief.

Required Knowledge, Skills, and Abilities:

Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of computer data bases; knowledge and use of the compliance management system and licensing system used by the Agency; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; knowledge of laws, legal codes, court procedures and government rules & regulations; communicating effectively with others verbally and in writing; listening to what other people are saying and asking questions as appropriate; ability to establish and maintain effective working relationships with others; knowing how to find information and identifying essential information; conduct fact-finding research; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents and other written materials; developing approaches for implementing an idea; basic management principles and practices; conflict resolution to include handling complaints, arbitrating disputes and resolving grievances; motivating, developing, and directing people as they work, identifying the best people for the job; time management skills; ability to prepare and conduct training; ability to maintain strict confidentiality; knowledge of principles and processes involved in business and organizational planning, coordination and execution to include strategic planning, resource allocation, manpower modeling, leadership techniques and production methods; ability to provide technical assistance regarding regulatory enforcement issues.

Qualifications:

• Preferred
• Bachelor’s degree in public health, business administration, law, criminal justice, health care or a related field.
• Minimum

• 5 years of professional work experience performing administrative investigations, regulatory investigations, regulatory inspections, or criminal justice work.
• At least 4 years of leadership experience, preferably in health care, regulatory compliance, enforcement, public health, or law enforcement; 3 years of which must have been in a supervisory/management capacity.
• Demonstrated experience managing complex investigations within a criminal justice or regulatory framework.
• Proven ability to lead and motivate teams, develop strategic initiatives, and manage cross-functional collaborations.
• In-depth understanding of Florida statutes, administrative codes, and enforcement practices.
• Excellent verbal and written communication skills, with experience serving as a spokesperson or in public relations capacities.
• Experience in building relationships with government officials, health care professionals, and community stakeholders.
• Proven ability to handle high-pressure situations and provide guidance during emergencies or complex enforcement cases.
• A proactive approach to identifying areas for improvement and implementing best practices in enforcement and compliance.
• High ethical standards and commitment to protecting the public through fair, consistent enforcement.
• Must have a valid Florida State driver's license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Office location – TBA, FL

Main counties covered by office – TBA, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions (for more information, please click www.myfrs.com)

• Flexible Spending Accounts
• Tuition waivers
• And more!

For a complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.