INVESTIGATOR SUPERVISOR - SES - 64003765 1

Requisition No: 850976 

Agency: Department of Health

Working Title: INVESTIGATOR SUPERVISOR - SES - 64003765 1

 Pay Plan: SES

Position Number: 64003765 

Salary:  $46,668.01 - $51,285.78 

Posting Closing Date: 04/20/2025 

Total Compensation Estimator Tool

Department of Health

Division of Medical Quality Assurance

Bureau of Enforcement

Investigative Services Unit – Orlando Field Office

Internal Agency Opportunity

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees).

Applicants will not be accepted from outside of the department.

Your Specific Responsibilities:

Incumbent is responsible for supervising investigators. This is accomplished through planning, organizing, staffing, training, motivating, and supervising the personnel and operations of the office. Work is performed under supervision through conferences and review of accomplishments concerning the achievement of the unit and division goals and objectives.

• Responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning, and directing their work, approving leave, and taking disciplinary action as appropriate.
• Conducts comprehensive quality control of files which includes daily review of electronic document queues and uploading final investigative reports to improve efficiencies in line with our strategic priorities.
• Supervises the investigation of complaints lodged against Health Care Practitioners, regulated by Florida Statute 456.
• Meets with assigned personnel on a regular basis, at least weekly, to assess progress, provide guidance and solve problems. Applies discipline to assigned personnel in a fair and effective manner.
• Reviews and assigns cases to investigators.
• Advises subordinates of all policy and procedural changes.
• Delegates when appropriate, assignment, review and quality control of cases, evidence control and other related work.
• Conducts investigations and inspections to assist subordinate investigative staff.
• Evaluates evidence of investigations and prepares reports of findings.
• Receives and reviews all field area investigative reports to determine affected financial statutes and regulations and to make recommendations on courses of action.
• Assists Investigation Manager with assigned complex projects.
• Conducts or assures training is conducted on a regular basis and in accordance with policy and procedure for all assigned personnel.
• Assures Review and Performance Plans are performed on time and are done objectively and fairly to assure achievement of performance standards/expectations. When appropriate, assures performance improvement plans are made on employees falling below standards.
• Assures the office is adequately supplied and furnished with the necessary equipment, property, and forms to accomplish its mission and assures all property is maintained according to policy and procedure.
• Assures office is staffed by experienced personnel through recruiting, interviewing, and hiring in accordance with the Department's policies, procedures, and goals.
• This position has security access to Facebook for research purposes only when conducting investigations.
• Answers public inquiries, makes referrals, makes public speaking engagements, and makes professional contacts to further the goals and mission of the Department. Refers press inquiries to the Public Information Office.
• Performs other related duties as required.

Required Knowledge, Skills, and Abilities:

Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of computer data bases; knowledge and use of the compliance management system and licensing system used by the Agency; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; knowledge of laws, legal codes, court procedures and government rules & regulations; communicating effectively with others verbally and in writing; listening to what other people are saying and asking questions as appropriate; ability to establish and maintain effective working relationships with others; knowledge of healthcare industry and healthcare practice standards; knowledge of medical records; interview skills; knowledge of basic investigative techniques, court procedures and requirements; ability to evaluate evidence; knowing how to find information and identifying essential information; conduct fact-finding research; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents and other written materials; developing approaches for implementing an idea; basic management principles and practices; conflict resolution to include handling complaints, arbitrating disputes and resolving grievances; motivating, developing, and directing people as they work, identifying the best people for the job; time management skills; ability to prepare and conduct training.

Qualifications:

• Bachelor’s degree from an accredited college or university in a related field of study; AND
• Three (3) years of professional experience conducting regulatory inspections or law enforcement investigations
• One (1) year of supervisory experience may substitute for one year of investigation/inspection experience.
• Professional experience as described above can substitute on a year-for-year basis for the required college education.
• Must have a valid Florida State driver's license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Office location – Orlando, FL

Main counties covered by office – Brevard, Orange, Osceola, and Seminole.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions (for more information, please click www.myfrs.com)

• Flexible Spending Accounts
• Tuition waivers
• And more!

For a complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.