OPERATIONS REVIEW SPECIALIST - 79011411

Requisition No: 854723 

Agency: Business and Professional Regulations

Working Title: OPERATIONS REVIEW SPECIALIST - 79011411

 Pay Plan: Career Service

Position Number: 79011411 

Salary:  $1,794.92 Bi-Weekly 

Posting Closing Date: 06/27/2025 

Total Compensation Estimator Tool

DIVISION OF REAL ESTATE
POSITION TITLE: OPERATIONS REVIEW SPECIALIST
Position Number: 79011411
Hiring Salary: $1,794.92 - Biweekly Non- Negotiable 

OPEN COMPETITIVE 

Anticipated Vacancy 
Applicants must complete all fields in the Candidate Profile.  Work history, hours worked, and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.

Our Organization and Mission: 
License efficiently. Regulate fairly. Florida counts on DBPR to ensure a lot of important matters are handled well. They range from the safety of food service to the integrity of real estate transactions, the transparency of condominium governance, and of course, the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently.  Our stakeholders include these professionals and their customers alike.
With the leadership of Secretary Melanie Griffin, the agency oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: http://www2.myfloridalicense.com/DBPR/.
The Division of Real Estate (DRE) is responsible for the examination, licensing, and regulation of all real estate and appraisal professionals.  The Division provides administrative support to the Florida Real Estate Commission (FREC) and the Florida Real Estate Appraisal Board (FREAB). The Division’s objectives are to lead the nation in licensing and regulatory programs for Florida real estate and appraiser licensees.

The Work You Will Do: 
This position is in the Division of Real Estate, downtown Orlando headquarters.  This is a professional position providing management consulting services and high-level support to the Director and Deputy Director of the Division of Real Estate.  The incumbent in this position is responsible for assisting in the business operations, serving as the Data Steward, Knowledge Champion, Forms Author, and Web Author for the division. 

Your Specific Responsibilities:
Specific duties include but are not limited to the following:
• Serves as the Data Steward responsible for completing scheduled reports, responding to report requests from internal and external customers and ensuring division data integrity.
• Serves as the Knowledge Champion and is the liaison between the Office of Technology and the Division of Real Estate to develop and implement any changes and/or enhancements to the Versa Regulation database, Portal and Interactive Voice Response system.  Files and tracks remedy tickets to monitor and ensure corrective actions are implemented.  
• Manages project tasks as assigned to achieve a successful integration of new technologies.  Trains employees on any technology related changes or new programs.
• Coordinates the testing and implementation of any new programs.  Attends relevant technology training and meetings, with occasional travel required.  Keeps the director and division apprised of technical issues, suggests remedies and enhancements to the system.  Acts as the Forms Author and is responsible for creating, removing, and modifying division forms, form packages and related portal forms.  Ensures forms contain up to date contact and agency information. 
• Maintains the internet and intranet web pages for the division by making necessary additions, deletions and changes as the Web Author.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities:
•    Knowledge Structured Query Language (SQL), database structure, Crystal Reports / Launch Pad, Remedy, creation / modification of PDF documents, creation/modification of web pages, troubleshooting computer hardware and software. 
•    Knowledge of the methods of data collection and analysis.  
•    Ability to use available technology to perform duties including computer software, hardware and data systems.  
•    Knowledge of computer operations, systems and procedures.  
•    Ability to communicate technical information to non-technical managers effectively.  
•    Ability to communicate effectively, both orally and written.  
•    Ability to establish and maintain effective working relationships with others.

Minimum Requirements: 
•    Eighteen (18) months of experience directly related to technology or computer programming, or 45 credit hours in information technology or computer programming from an accredited college or university. 
•    Experience with document imaging systems and database entry and management.
•    Knowledge of Structured Query Language (SQL).
•    Experience with web site development and maintenance.  
•    Knowledge of Microsoft Office Suite and Adobe.
•    Ability to communicate effectively and efficiently both oral and written, and to communicate technical information to non-technical managers effectively.
•    A valid Driver's License.

Preferred:
Preference will be given to applicants with:
•    Knowledge of imaging system and licensing database system.

The Benefits of Working for the State of Florida:
 “Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
•    State of Florida retirement package: 3% employee contribution required.
•    Nine annual paid holidays and one personal holiday
•    Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
•    Ability to earn up to 104 hours of paid sick leave annually.
•    The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
•    The State of Florida provides a $25,000 life insurance policy to eligible employees.
•    Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
•    Tax deferred medical and childcare reimbursement accounts are available.
•    Tuition waiver program to attend an approved State of Florida College or University
For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com
***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. ***
Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.
 
NOTE: This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.
 
Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.
 
The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. 
 
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
 
The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.
 
A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.