OPERATIONS SERVICES MANAGER - SES - 64084014

Requisition No: 861435 

Agency: Department of Health

Working Title: OPERATIONS SERVICES MANAGER - SES - 64084014

 Pay Plan: SES

Position Number: 64084014 

Salary:  $45,060.11 

Posting Closing Date: 10/09/2025 

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Your Specific Responsibilities:

This individual will be responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning, and directing their work, approving leave, and taking disciplinary action as appropriate.

This is a professional counseling position providing case management services to adult and Pediatric individuals with brain and/or spinal cord injuries.  

This is a high-level professional position managing and administering the Brain & Spinal Cord Injury Program in the region.  An employee in this position is responsible for administration and management of the program's activities, services, personnel and offices in an assigned geographic area.

Manages and monitors all caseload activities within the region to ensure all services are provided in a timely and effective manner. Coordinates continuing education and training for program staff and encourages staff to utilize online training, community partners and professional organizations for training opportunities. Ensures the provision of prompt and efficient services and implements timely and corrective actions as needed.  Reviews Program indicator reports and analyzes results to enhance regional performance and quality services to consumers. Provides technical assistance to case managers on complex cases.

Responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning and directing their work, approving leave, and taking disciplinary action as appropriate. Conducts monthly staff meetings utilizing teleconferencing capabilities.  Coordinates and conducts one face to face regional meeting annually.  

Responsible for oversight of  all Program policy and procedures to ensure efficient and effective operation of the regional office. Administers, manages and monitors the regional budget all for travel and office supplies. Develops a budget allocation methodology to distribute available funding for Purchase Client Services to case managers.

Plans, organizes, directs, interprets and ensures full compliance with state, department and program rules, regulations and policies and procedures.  Actively participates and contributes to the development of program policies and procedures.

Participates and serves as a representative to local committees, special community initiatives and serves as liaison to various community agencies including the Department of Children and Families Services, Children Medical Services.  Develops and maintains working relationships designated BSCIP facilities.  Provides technical assistance, training and education to community partners, vendors, agencies, facilities and consumers.  

Other duties as assigned.

Required Knowledge, Skills, and Abilities:

Knowledge of interviewing techniques. 

Ability to compile, organize and analyze medical and psychological data. 

Ability to provide counseling and guidance. 

Ability to provide information and referral services. 

Ability to locate and develop community resources. 

Ability to plan, organize and coordinate work activities. 

Ability to actively listen to others. 

Ability to establish and maintain effective working relationships with others. 

Knowledge of the acute and long-term care needs of people with disabilities. 

Knowledge of and skills with Office 365 applications. 

Ability to communicate effectively verbally and in writing. 

Ability to work independently and as a member of a team. 

Knowledge of and ability to understand and apply statutes, rules, and administrative and program policies and procedures. 

Ability to travel – up to 50% 

Qualifications:

2 - 3 years of supervisor experience.

3 years of budget management.

Travel Time:   25-50%

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1001 Executive Center Drive, Suite, 101 Orlando

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.