OPS ADMINISTRATIVE ASSISTANT I - 79900010

Requisition No: 861625 

Agency: Business and Professional Regulations

Working Title: OPS ADMINISTRATIVE ASSISTANT I - 79900010

 Pay Plan: Temp

Position Number: 79900010 

Salary:  $18.50 Hourly 

Posting Closing Date: 10/03/2025 

Total Compensation Estimator Tool

DIVISION of REAL ESTATE

POSITION TITLE: Administrative Assistant 1

Position Number: 79900010

Hiring Salary $18.50 per hour

*OPS POSITION*

OPEN COMPETITIVE

 Your Candidate Profile (application) must be complete in its entirety. Work History (in easy to review chronological order).

Consists of: Consists of: Any position held by a State of Florida Agency, by a Florida University. All periods of employment from high school graduation. All periods of current or prior unemployment, any gap of 30 days or more must be accounted for.

Any Education, any Volunteer Experience, your resume and application must match.

*Gaps 30 days or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.

It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will be converted to your official application.

Our Organization and Mission:

License efficiently. Regulate fairly. Florida counts on DBPR to ensure a lot of important matters are handled well. They range from the safety of food service to the integrity of real estate transactions, the standards of racing to the transparency of condominium governance, and of course, the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently.  Our stakeholders include these professionals and their customers alike.

Under the direction of Secretary Melanie Griffin, the agency oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR.

The Work You Will Do:

Provide customer service and respond both in writing and verbally to inquiries from licensees regarding real estate education requirements. Provide customer service and respond to inquiries from written correspondence including importing them into OnBase or current document management system, incoming mail, emails, telephone call, and walk-in visitors. Answer, screen and route emails and telephone calls, take messages when required, answer basic questions regarding real estate statutes and rules including items not requiring the attention of a supervisor.

Your Specific Responsibilities:

Conduct analysis and research to complete an accurate evaluation of licensure education submissions, inclusive of transcripts and applications for licensure, to determine adherence with applicable statutes and rules.

Conduct analysis and research to complete an accurate evaluation of licensee’s request for hardship to determine adherence with applicable statutes and rules. Provide customer service and respond both in writing and verbally to enquiries from licenses.

Assist with course material reviews when assigned by the supervisor.

Other required work as assigned by the supervisor.

Knowledge, Skills, and Abilities:

Knowledge of the Florida Statutes Chapter 455 and 475, Rule Chapters 61J1 and 61J2.

Ability to conduct fact finding research by using Versa Regulation and OnBase.

Organizational and file management skills.

Computer skills in Microsoft Excel, Word and PowerPoint. 

Ability to communicate effectively orally and in writing.

Required to be able to deal with troubled callers in a non-offensive manner.

Possess critical thinking ability to evaluate and critique customer needs.

Minimum Requirements:

Two (2) years of customer service experience.

One (1) year of Microsoft Office experience.

Ability to communicate effectively and efficiently both oral and written.

Additional Qualifications:

Knowledge of and ability to apply Chapters 475, 455 and 120, Florida Statutes, Florida Administrative Code 61J1 & 61J2.

Preferred Qualification:

Preference may be given to those who have prior experience with research to meet licensing criteria and previous experience using Versa & OnBase databases.

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.  

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.