OPS HUMAN SERVICES COUNSELOR III - 64948614

Requisition No: 840855 

Agency: Department of Health

Working Title: OPS HUMAN SERVICES COUNSELOR III - 64948614

 Pay Plan: Temp

Position Number: 64948614 

Salary:  $21.00/Hour 

Posting Closing Date: 02/06/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH

 IN ORANGE COUNTY

JOB OPPORTUNITY ANNOUNCMENT

OPEN COMPETITIVE APPOINTMENT

Class Title: OPS Human Services Counselor III

Position Number: 64948614

Base Salary: $21.00/Hour

Location: 5151 Raleigh Street – Refugee Health Clinic

                   Orlando, FL 32811                  

**DOH – Orange is a tobacco free agency.

**This advertisement may be used to fill future vacancies as they become available. Applicants will not be considered after 6 months.

**NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **

MINIMUM QUALIFICATIONS:

• Willing and able to work with active infectious disease patients.
• Minimum one (1) year of verifiable clerical experience within a medical or office setting.
• One (1) year experience working in an EMR system.
• This position requires you to be able to kneel, bend, lift and carry a maximum of 25 pounds.
• Emergency Duty.

JOB DUTIES AND RESPONSIBILITIES:

SAMPLE JOB DUTIES INCLUDE, BUT NOT LIMITED TO:

• Interview refugee health clients, review and verify appropriate documentation
• Complete paperwork/encounter form for each client, maintain non-medical case management files
• Register and entering data for each client into electronic surveillance and medical records systems
• Receive and complete referrals for services and document in electronic surveillance and medical records systems
• Explain information and recommendations regarding refugee health program requirements to clients
• Answers telephone inquiries from clients regarding information and questions about refugee health program requirements.
• Conduct follow up with clients to ensure appointments are kept and processes are completed.

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

KNOWLEDGE, SKILLS AND ABILITIES, INCLUDING UTILIZATION OF EQUIPMENT, REQUIRED FOR THE POSITION: 

• Ability to communicate effectively and maintain/create effective working relationship with others.
• Must possess knowledge of general office practice.
• Ability to accurately fill in clinic forms.
• Ability to communicate effectively and maintain effective working relationships with others.
• Possesses an understanding of the confidentiality policy and puts the concept into practice.
• Must possess advanced computer skills with the following Programs: Windows, Outlook, Internet Explorer, Excel.
• Ability to accurately enter data into an electronic medical record system.
• Must possess knowledge of general office practice.
• Ability to effectively handle sensitive information and only share sensitive information with those that have ‘a need to know.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.