OPS SWITCHBOARD OPERATOR II - 64853958

Requisition No: 862144 

Agency: Department of Health

Working Title: OPS SWITCHBOARD OPERATOR II - 64853958

 Pay Plan: Temp

Position Number: 64853958 

Salary:  $18.00 - $21.00 an hour 

Posting Closing Date: 10/28/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH

 IN ORANGE COUNTY

JOB OPPORTUNITY ANNOUNCMENT

OPEN COMPETITIVE APPOINTMENT

Class Title: OPS Switchboard Operator II

Position Number: 64853958

Hourly Salary: $18.00 - $21.00 Hourly

Location: 832 West Central Boulevard

                  Orlando, FL 32805                    

**DOH – Orange is a tobacco free agency.

**This advertisement may be used to fill future vacancies as they become available.

**NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **

MINIMUM QUALIFICATIONS:

• Minimum 1 year of verifiable customer service experience.
• Minimum 6 months verifiable experience working with electronic health records (EHR).
• Minimum 6 months verifiable experience working in public health or healthcare setting where you were responsible for managing calls, providing information, or supporting client services.
• Emergency Duty

PREFERRED QUALIFICATIONS:

• Bilingual fluency in both English and Spanish preferred.

JOB DUTIES AND RESPONSIBILITIES:

This position is responsible for operating telephone systems to manage incoming, outgoing, and interoffice calls. The Call Center Staff serves as the first point of contact for the public, providing accurate information and directing inquiries in a courteous, professional, and efficient manner. Coordinates and schedules appointments.

Answers Incoming Calls: Serves as the first point of contact by answering incoming telephone calls in a courteous, professional, and friendly manner. Screens and directs calls appropriately, ensuring prompt and accurate communication with clients, staff, and external partners.

Provides Program and Service Information: Offers detailed and accurate information regarding Health Department programs, services, and procedures. Immunizations, NCF/Physicals/Vision Screenings, Family Planning & Prenatal Services, Refugee Health/TB, Vital Records & Medical Records, Dental Services, STD/STI Clinic, Sunshine Care Clinic, Epidemiology & Environmental Health, other disease investigations Responds to inquiries and provides referrals to appropriate internal departments or external community resources and agencies as needed.

Schedules Clinical Appointments: Coordinates and schedules appointments for a variety of clinical services, including immunizations, family planning, and other public health programs. Ensures all scheduling is completed accurately and in accordance with clinic protocols and client needs.

Assists Departmental Projects:  Collaborates with various departments to assist with special projects, outreach efforts, and administrative tasks as assigned (e.g. appointment reminder calls etc.).

Completes Documentation: Accurately completes all required forms, logs, and reports in a timely, legible, and organized manner both electronically and manually per policies and procedures. Adheres to FDOH policies for security of client data and security systems.

Training Compliance: Actively participates in all required agency trainings and ensures completion prior to established deadlines. Stays informed of updates to policies, procedures, and best practices relevant to job duties.

Other Duties: Serves 1st-floor Registration Intake Front Desk, as a backup role.

KNOWLEDGE, SKILLS AND ABILITIES, INCLUDING UTILIZATION OF EQUIPMENT, REQUIRED FOR THE POSITION: 

• Knowledge of FDOH policies, HIPAA, documentation standards, call handling procedures, and available programs and services.
• Skill in using multi-line phone systems and electronic/manual systems for accurate data entry and documentation.
• Skill in professional, courteous verbal communication and active listening.
• Skill in organizing tasks, managing time, and meeting deadlines.
• Ability to serve as the first point of contact in a friendly and professional manner.
• Ability to manage calls efficiently, screen inquiries, and direct them appropriately.
• Ability to provide accurate information and make appropriate referrals.
• Ability to maintain confidentiality and follow security and call-handling protocols.
• Ability to prioritize tasks, work independently, and ensure accuracy.
• Ability to ensure prompt and effective communication with clients, staff, and partners.
• Ability to schedule a variety of clinical services in accordance with protocols.
• Ability to ensure accuracy and clarity in all appointment communications.
• Ability to manage scheduling conflicts and adjust appointments as needed.
• Skill in supporting outreach, administrative tasks, and cross-team collaboration.
• Ability to assist with special projects and adapt to varying departmental needs.
• Ability to work cooperatively with multiple teams and meet project deadlines.
• Knowledge of administrative and clerical procedures and systems.
• Ability to follow confidentiality and data security protocols.
• Ability to complete documentation accurately per guidelines.
• Ability to prioritize tasks and meet deadlines.
• Ability to work independently with minimal supervision.
• Ability to identify and correct documentation errors.

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Program: Operations

Location: 832 West Central Boulevard; Orlando, FL 32805  

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.