RESEARCH AND TRAINING SPECIALIST OPS - 60930006 - ESS Program

Requisition No: 827133 

Agency: Children and Families

Working Title: RESEARCH AND TRAINING SPECIALIST OPS - 60930006 - ESS Program

 Pay Plan: Temp

Position Number: 60930006 

Salary:  $30-35 per hour, based on experience. 

Posting Closing Date: 05/03/2024 

Total Compensation Estimator Tool

This is an Open Competitive Opportunity

Department of Children and Families – Office of Quality and Innovation

Workforce Learning and Development Team

Working Title:  OPS Instructional Designer

Position: Research and Training Specialist-OPS

Position Numbers: 60930006, 60933561

Salary: $30-35 per hour

Location: Statewide remote opportunity

Some Travel Required, a valid Driver's License will be requested.

Description:

This advertisement will be used to fill two positions for a project to improve the pre-service onboarding curriculum for the Eligibility Specialist I, a critical class position within the Office of Economic Self-Sufficiency.

These are highly responsible, professional positions on the Workforce Learning and Development team within the Office of Quality and Innovation and report to the Headquarters office in Tallahassee. The positions will be responsible for analyzing current practices, designing, developing, and implementing a modern pre-service curriculum that is engaging, performance based, and academically sound. This curriculum will be used to onboard thousands of newly hired Eligibility Specialists throughout the State of Florida with the goal to enhance retention and improve outcomes for Floridians in need.

Essential Job Functions:

• Travel to region offices statewide is a requirement.
• Travel to Headquarters Office in Tallahassee is a requirement.
• Ability to translate complex policies and regulations for multiple public assistance programs into plain language.
• Develop clear and understandable technical user manuals and process instructions for software or other online systems used to determine eligibility including mainframe.
• Build rapport with regional trainers and staff to adequately observe and analyze current pre-service practices statewide.
• Work collaboratively with subject matter experts (SME) to design and develop a complete curriculum that meets the needs of a modern workforce and prepares them to determine eligibility confidently and competently.
• Meet or exceed Department quality standards through use of DCF program Style Guide and Training Standard criteria.
• Work collaboratively with Program Policy, Quality Management, and Operations staff in the development of training or assessments that improve performance metrics in error prone areas related to eligibility determination.
• Work in partnership with the Department’s Headquarters Workforce Learning and Development team and the Office of Economic Self-sufficiency.
• Manage multiple deliverables simultaneously from concept to completion, including but not limited to analysis of current practice, curriculum creation, crafting course maps/story boards, reviewing/finalizing course material, assessments, discussions, and assignments, creating visual aids, infographics, and interactive content.
• Review courses to ensure alignment of learning objectives, instructional materials, assessments, and assignments.
• Evaluate course effectiveness and reviews course evaluations for continuous course design improvements.

Knowledge, Skills, and Abilities:

• Experience in training, education technology, and instructional systems design
• Demonstrate capability in application of adult learning principles, best practices in blended and online workplace education, learner engagement.
• Excellent verbal and written communication and presentation skills with all levels of leadership, management, and staff
• Capable of working with a high degree of independence, determining work priorities, and ensuring proper completion of work assignments
• Ability to fact-find, identify trends, root causes, and effective practices from data and observations.
• Ability to make decisions and recommend solutions.
• Proficient in systems-thinking across operational locations, department programs, and government agencies
• Ability to establish and maintain effective working relationships with others.
• Proficient in collaborating within a cross-functional team.
• Consistently demonstrate a high level of professionalism in interactions and personal presentation
• Demonstrate respect for others and professional interest through speech, nonverbal communication, active listening, and cultural competence.

Education and Experience Requirements:

• REQUIRED: Bachelor’s degree.
• REQUIRED: A work portfolio with examples of past similar work.
• REQUIRED: At least 2-years of experience designing workplace learning experiences for adults.
• REQUIRED: Advanced skills in eLearning authoring tools.
• Degrees in Adult Learning, Instructional Systems, Training and Development, or another Instructional Design/Technology-related field are preferred.
• Years of experience or other Professional Certifications can be substituted for formal education/degrees.

 Work Experience Requirements:

• Experience working in an agile (SAM) and waterfall (ADDIE) design environment.
• Experience designing, developing, and delivering emerging learning solutions including game-based learning, video, micro-learning, and immersive scenarios requiring multiple branching elements strongly preferred.
• Strong project management skills to achieve target timeline.
• At least 2 years of experience creating face-to-face courses.

Software Proficiency:

• Proficient in Microsoft Suite Programs such as but not limited to PowerPoint, Word, Excel and Outlook.
• Proficient in Collaboration tools such as but not limited to Microsoft Teams, SharePoint, One Drive.
• Competent in Project Management software such as but not limited to Smartsheet, Microsoft Planner, or Project.
• Highly proficient in eLearning authoring tools such as but not limited to Articulate 360 (Storyline, Rise, etc.), Vyond Studio, etc.
• Proficient in screen capture, image editing, video editing, creation of graphic content.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.  

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

About Department of Children and Families:

• Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
• Vision:  We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.
• Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. 

To learn more please visit https://www.myflfamilies.com/.

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT:  It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No candidate may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Also, employees are subject to background re-screening at least every five years.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.