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Date: Dec 2, 2019

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 94581 

Agency: Business and Professional Regulations


Position Number: 79010740 

Salary:  $1,074.08 Bi- Weekly 

Posting Closing Date: 12/16/2019 

Division of Real Estate

Senior Consumer Service Analyst

Position Number 79010740

Hiring Salary: $1,074.08 Bi-Weekly

Orlando/Orange County




This is a professional position located in the Department of Business and Professional Regulation, Division of Real Estate.  The Division of Real Estate oversees the licensing and regulation of real estate professionals in the state of Florida.  The incumbent in this position will analyze and process Real Estate and Appraisal complaints received by the department to determine appropriate jurisdiction and identify possible violations of the Real Estate Practice Act.


It is anticipated that this position will be filled in the Orlando office. 


This advertisement may be used to fill current and future vacancies for up to six months from the date of closing.



Preference may be given to those having Division of Real Estate, real estate or investigative experience.


Minimum Requirements:


  • Associate degree from an accredited college or university and a minimum of one (1) year of professional work experience in an organization performing compliance, regulatory or law enforcement functions, including inspections,  licensing, insurance, accounting, financial, legal or criminal justice work.
  • Professional experience as described above can substitute on a year for year basis for the required formal education.
  • Bachelor degree or higher can substitute for the required professional work experience.


***Applicants must complete all fields in the Candidate Profile.  Work history with month and year, hours worked and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile.  Resumes and other documentation can be attached to provide additional information.***


Duties and Responsibilities:


  • Analyze complaints to identify possible violations of Real Estate and Appraisal license law
  • Review court records and other essential documents to aid in determining legal sufficiency of complaints
  • Request additional documentation to assist in thorough complaint review
  • Verify licenses
  • Research complaint histories
  • Refer cases to investigative field office with written analysis citing specific possible violations
  • Respond to telephone and written inquiries relating to complaints
  • Maintain files relating to complaints received and the disposition of said complaints
  • Refer non-jurisdictional cases to the division or agency of appropriate control and notify complainant of same
  • Assist and act as liaison between and among complainants and other governmental agencies
  • Attend educational seminars to enhance professional development and expertise
  • Scan, profile and index documents into the department's Document Imaging System
  • Perform other duties as required


Knowledge, Skills & Abilities:


  • Knowledge of and ability to utilize Microsoft Office Suite including Microsoft Word, Excel and Outlook
  • Proficiency in working with licensing databases and document management system
  • Knowledge of and ability to appropriately apply Florida Statutes Ch. 455 and 475, and Rules 61J1 and 61J2, Florida Administrative Code 
  • Ability to prioritize work to meet deadlines
  • Ability to communicate effectively both verbally and in writing
  • Experience working with computers and databases.
  • Ability to maintain strict confidentiality.
  • Ability to establish and maintain effective working relationships.


Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.


NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.


Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.


The Florida Department of Business & Professional Regulation is committed

to increasing recruitment and hiring of individuals with disabilities and

improving employment outcomes.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.



Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: .


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


The Florida Department of Business & Professional Regulation values the sacrifices
veterans and their family members have given to our country and support
the hiring of returning service members and military spouses.


A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is


We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Orlando