SENIOR HUMAN SERVICES PROG ANALYST - 64081911

Requisition No: 863293 

Agency: Department of Health

Working Title: SENIOR HUMAN SERVICES PROG ANALYST - 64081911

 Pay Plan: Career Service

Position Number: 64081911 

Salary:  $1,680.00 Biweekly 

Posting Closing Date: 10/24/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH IN ORANGE COUNTY

JOB OPPORTUNITY ANNOUNCMENT

INTERNAL AGENCY OPPORTUNITY – The only applicants accepted are Department of Health employees; (includes OPS, Career Service, SES or SMS employees). Applicants outside of the department will not be accepted

Class Title: Senior Human Services Program Specialist

Position Number: 64081911

Salary: $1,680.00 Biweekly

Program: Sunshine Care Center - ADAP

Location: 832 West Central Boulevard; Orlando, FL 32805  

**DOH – Orange is a tobacco free agency.

**This advertisement may be used to fill future vacancies as they become available.

**NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **

MINIMUM QUALIFICATIONS:

• Current Florida Department of Health employee.
• Verifiable data entry experience utilizing an electronic medical record.
• Verifiable professional customer service.
• Verifiable experience interviewing/counseling clients.
• Incumbent has never been debarred, suspended, or excluded from any federal assistance programs.
• Emergency Duty

JOB DUTIES AND RESPONSIBILITIES:

This position works with a high volume of clients for patient care services within the Ryan White HIV/AIDS Program (RWHAP) AIDS Drug Assistance Program (ADAP) Unit of the Sunshine Care Center (SCC). This position is responsible for interviewing clients, analyzing and determining the eligibility of clients for the ADAP Direct Dispense or the ADAP Premium Plus programs. All services provided will be documented in data management systems based required by DOH-Orange, state program office, and RWHAP Part B ADAP Services (e.g. Health Management System [HMS]), ADAP Provide Enterprise [PE], RWHAP Part B Portal). This position works in partnership with Case Management Team, Peer Navigator Team, Targeted Outreach for Pregnant Women Act (TOPWA) Team, Nursing Team, and Medical Providers on a Patient Centered Care Team Model in provision of clients’ medical care.

ADAP Eligibility Responsibilities:

• Determine ADAP Eligibility
• Maintain and manage the RWHAP Part B portal to ensure up-to-date documentation
• Maintain caseload of at least 250 clients
• Interview clients, review records, and confer with medical providers and case managers to evaluate clients’ adherence
• Counsel clients individually to assist in overcoming deficiencies regarding transitioning to ACA health insurance coverage; handling co-payments and deductibles as well as adjusting to life and making changes
• Educate clients on Medicare Parts C and D and their co-payments and deductibles
• Complete ADAP enrollment or re-enrollment
• Collect insurance and supporting documentation per program requirements
• Document progress notes in databases per program requirements
• Collaborate with case managers, physicians, and pharmacies to ensure program requirements are met
• Communicate with health insurance companies regarding client’s copay, deductible and medication coverage

This position will ensure that the statewide target rates for medication pickup, labs, and eligibility enrollment are met by:

• Contacting clients regarding Medication pickup for Direct Dispense and retail clients
• Contacting clients regarding expiring or expired ADAP eligibility
• Updating Clients lab in the Provide database every six months
• Analyzing data to measure the effectiveness of programs

Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES, INCLUDING UTILIZATION OF EQUIPMENT, REQUIRED FOR THE POSITION:

• Basic computer skills.
• Able to read laboratory reports, prescriptions and familiar with medical terminology.
• Professional Communication skills to communicate with providers and public.
• Knowledge of all available funding sources for HIV medication.
• Knowledge of insurance terminology.
• Ability to analyze documentation and document.
• Communicate with Case managers, Medical, Pharmaceutical and BRHPC.
• Ensure Ryan White HIV AIDS Program (RWHAP) is the Payor of last resort.
• Knowledge of community resources/agencies.
• Ability to identify a need on a client and coordinate services.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Program: Sunshine Care Center - ADAP

Location: 6101 Lake Ellenor Drive; Orlando, FL 32809

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.